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Stat 6.0 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

The Project Detail Information Region

The Project window displays more specific information about a project in a series of tabs. These include the CSRs tab, the Task/Activity tab, and the Gantt tab.

The CSRs Tab

This tab contains a list of all the CSRs associated with the project. It functions the same way as the CSR list on the Support Console. To open a CSR, double-click on it, or select it and click Open CSR button, or right-click on it and in the pop-up menu select Open CSR.

Associating CSRs to Projects

You can associate existing CSRs with a project from either the CSR window or the Project window.

2
In the Service Domain field, select the service domain of the CSR you want.
3
If you want to change the view type, select the Cust/Appl/Type option in the View field.
4
Select one of the Search By options to specify the search criteria.
6
Select the Open CSRs Only option if you want to locate only open CSRs.
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Click Search button.
1
In the Project field, click the Browse (...) button.

After locating the project you want add the CSR to, click OK. Stat adds the CSR to the project and displays in the project name in the Project field of the CSR window.

You can also add a CSR to a project by dragging and dropping it from the Support Console when the Enable drag and drop from console check box is selected in the Project window.

You can associate a CSR with only one project. Stat displays an error message box when you try to associate a CSR that’s already associated with another project.

Select the CSR you want to remove on the CSRs tab and click Remove.

Printing CSR Reports and Lists

From the CSRs tab you can print the list of the CSRs displayed on the tab, or you can print the details of individual CSRs in the form of a CSR report.

To print the CSR list, click Print List, or right-click in the CSR tab and in the pop-up menu, select Print List.

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