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Stat 6.0 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Approvals Tab

If patch applications in a target environment require approvals, you can view who approved the patch application request and when.

 

 

Tasks and Time Entries

Relationship Between Activities and Tasks

Tasks detail all of the steps necessary to solve a problem or complete a request. For example, a CSR for the setup of a new employee may include numerous tasks, such as getting a confidentiality agreement signed, creating a user ID, and scheduling computer training. A CSR can contain an unlimited number of tasks, which you can assign to many users. Tasks are associated with activity codes that group related tasks.

Stat groups related tasks into what are called activities. Activities are commonly performed, high-level jobs that consist of several tasks. They are defined by a system administrator and are identified by activity codes.

Activities categorize your tasks for reporting purposes. Examples of activities and associated tasks might be:

Tasks:

Prepare Invoice
Enter Invoice in System
Send Invoice

Tasks:

Document Changes - Post Change
Document Changes - Pre Change

Tasks:

Notify User
Notify Team
Email Sponsor
Contact Vendor

Tasks:

Complete Installation Checklist
Cut CD
Install Software

The Task/Time Tab

The Task/Time tab is displayed on a Change/Service Request window. It lists all the tasks associated with the displayed CSR. This tab is optional by service domain. Your system administrator determines if a service domain uses this tab. When tasks are assigned to a user, they automatically appear on that user’s My Tasks tab on the Support Console.

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