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Stat 6.0 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

CSR Data Entry Shortcuts

In addition to standard “point and click” data entry, Stat provides shortcut methods.

All General Information fields are table-based except Alt#, Tracking #, and Title. To enter data into table based fields, use the Quick Fill feature. Using Quick Fill, Stat completes your entry based on just a few characters.

To use Quick Fill, type the first few characters of an entry. For example, if you want to enter “PeopleSoft,” type “Peo” and press the <Tab> key. Stat completes your entry with the first match it finds.

Quick Pick also works with all table-based fields. Quick Pick allows you to view the contents of a drop down list by pressing the <F4> key. If you are unsure of what the options are for a particular list, place the cursor in the field and the press <F4> key. The drop down list expands to show its content.

Next, move to the desired item by pressing the <·> or <‚> keys. Once you have selected an item, press the <Tab> key to continue and move quickly to the next field.

Using Special Keys

To facilitate data entry into rich text edit fields, Stat supports standard and additional keystrokes allowing you to navigate through these special fields.

TABLE 2.  

<Home>

Moves the cursor to the beginning of the line

<End>

Moves the cursor to the end of the line

<">

Moves the cursor one character to the right

<!>

Moves the cursor one character to the left

<#>

Moves the cursor up one line

<$>

Moves the cursor down one line

<Ctrl>+<!>

Moves the cursor to the beginning of the current word

<Ctrl>+<">

Moves the cursor to the beginning of the next word

<Ctrl>+<Home>

Moves the cursor to start of the field

<Ctrl>+<End>

Moves the cursor to end of the field

<Delete>

Deletes selected text

<Shift>+<Delete>

Copies selected text to Clipboard and deletes selection

<Ctrl>+<Insert>

Copies selected text to the Clipboard

<Shift>+<Insert>

Inserts text from the Clipboard

<Ctrl>+<F>

Moves to the next empty field

<Ctrl>+<Backspace>

Deletes the previous word

From the keyboard, moving the cursor while holding down the <SHIFT> key extends the current selection to the new cursor position.

Creating CSR Templates

You can specify default CSR values by saving a CSR as a template. When you save a CSR as a template, the values displayed in certain fields of that CSR are saved as the default settings for new CSRs created within the same service domain. This can be an effective time-saving technique if many of the CSRs you create within a service domain have the same values. For example, if you work primarily with the Benefits application while in the HR service domain, you could create a template with Benefits as the default value displayed in the Application field of new CSRs.

CSR templates capture the following information:

2
Select File | Save CSR as Template.
3

Environment Refresh Events

An environment refresh is the replacement of one environment (target) with a copy of another environment (source), which can be either an existing environment or a backup of an environment. In Stat, you document any environment refresh that you have performed or are planning to perform so Stat reporting properly reflects refresh activities and the state of each environment. This is done in the Environment Refresh tab of the CSR window, which is displayed based on a combination of service domain and CSR type.

When you document an environment refresh event, the Stat Repository is updated to reflect any changes the refresh has made to the definition of the target environment. This is done by specifying the start and complete dates of the refresh event. When the specified completion date has elapsed, a process request is submitted automatically to the Stat Central Agent to update the definition of the target environment in the Stat Repository. Start and completion dates are explained in greater detail below.

For each environment refresh event, the Environment Refresh tab displays the following information:

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