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Stat 6.0 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Text Formatting

You can change the appearance of selected text by using the Formatting toolbar and the special function tool buttons located above the text field on the Description or Resolution tab.

Using the Formatting toolbar, you can change the font, size, and alignment of selected text. You can also bold, italicize, or underline text.

In addition to the Formatting toolbar, there are special function tool buttons available to assist you with text editing. With these buttons, you can format text, change text color, spell check, find a specific word or entry, and undo the previous action.

Opens the Text Formatting dialog box, which gives you access to special formatting options, such as color, fonts, and superscript.

Opens the Stat spell checker.

Opens the Find Text dialog box.

Reverses last action by returning text to its former state.

Spell Checking

You can use Stat’s spell checker to correct misspellings and typing mistakes in text displayed in the Description and Resolution tabs. When you run the spell checker, Stat reviews each word in the text field of the tab and identifies those that are not in the dictionary file that it is currently based on. If a particular word is identified as a possible misspelling, the spell checker suggests the most likely correction along with other possible corrections. If the spell checker does not identify any possible spelling mistakes, Stat displays a message saying that no changes were made.

Stat enables you to customize the spell checker by editing and relocating user-assigned dictionary files, specifying spell check options, and choosing a different language dictionary.

If you do not want to correct the word, click Ignore. Or click Ignore All if you do not want the word corrected or any other occurrence of it.
If the word is actually spelled correctly and you want to add it to your user-assigned dictionary file, click Add. It is recommended that you add frequently used words, such as user names.
If you want to correct the word manually, type the proper spelling in the Not in Dictionary field and click Change. Or click Change All if you want to correct every occurrence of the misspelling.
If you want to correct the word using one of the suggested corrections, select the correction you want in the Suggestions field and click Change. Or click Change All if you want to correct every occurrence of the misspelling.

The spell checker closes after it ignores or changes the last identified misspelling

You can customize the spell checker by specifying spell check options and by editing one of the two dictionary files that it uses to correct spelling mistakes. The first dictionary file, correct.tlx, is used for auto correction. If you have the auto correct feature activated, certain misspellings are automatically corrected with a specified word. The second file, userdic.tlx, contains a list of words added by the user that the spell checker ignores and will not report as being misspelled.

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In the User Dictionaries field, select the dictionary file you want to edit.
Options include correct.tlx, which is used for auto correction, and userdic.tlx, a user-specific dictionary which contains a list of words the spell checker is configured to ignore.
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In the Words field, type the word you want the spell checker to manage, or scroll through the list of words and select the one you want.
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(Optional) In the Other Word field, type the word you want to associate with the word value in the Words field.
The other word is used in the Auto change and Conditionally change actions to supply a replacement word.
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In the Action field, select one of the following:
Auto change (use case of checked word) — This action allows you to automatically replace one word with another. For example, if you often type “recieve” instead of “receive”, you might enter the word “recieve” with “receive” as the other word. Note that the replacement is made automatically only if the “Auto Change” option is enabled.
Auto change (use case of other word) — This action allows you to automatically replace one word with another, always with the same case pattern as the other word.
Conditionally change (use case of checked word) — This action allows you to optionally replace one word with another, always with the same case pattern as the checked word.
Conditionally change (use case of other word) — This action allows you to optionally replace one word with another, always with the same case pattern as the other word. This action is useful for optionally expanding abbreviations. For example, you could configure the spell checker to replace the word “TBD” with “to be determined.”
Exclude (treat as misspelled) — This action tells the spell checker that the word is misspelled, even if it is listed in another dictionary. Excluded words are never offered as suggestions for misspelled words, and they are reported as misspellings when they are encountered by the spell checker.
Ignore (skip) — This action tells the spell checker that the word is spelled correctly, and so can be skipped over
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Click Add Word or Delete Word.
Clicking Add Word adds the word in the Words field to the currently selected dictionary. The selected action and other word are associated with the word. Clicking Delete Word causes the word in the Words field to be removed from the currently selected dictionary. The associated action and other word are also removed.

Your system administrator determines the default language dictionary that the spell checker is based on. However, Stat provides a number of alternate dictionaries that you can use for spell checking. Options include English (U.S.), English (U.K.), English (Canada), French, and German.

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Select User Options | Stat Options.
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In the Spell Check Dictionary Lang field, select the language you want to use for spell checking.

The user-assigned dictionary files, correct.tlx and userdic.tlx, are stored initially in a version-specific document folder in the following location: C:\Documents and Settings\All Users\Application Data\Quest\Stat\. However, because they are modifiable, you can copy and move them to a different location if for any reason you do not want to share access with other users (in the case of a network installation, for example). After moving the files, you need to specify the new location in the Stat User Options window.

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Select User Options | Stat Options.
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Click the folder icon next to the User Dictionary Location field. Then select the file location where you want to copy the user-assigned dictionary files.

Copying and Pasting

You can copy and paste text into the Description and Resolution tabs from other applications. However, be aware that pasted text that is large in size or specially formatted (such as tables or text with graphics) may not display properly or may pose memory problems. If you want to add a large amount or specially formatted text to a CSR, consider either inserting a hyperlink or using the Attachments tab.

Linking

You may want to reference additional sources of information that further describe the CSR or are in some way pertinent to the issue at hand. Stat supports inserting hyperlinks in the Description and Resolution tabs. You can insert a link to a URL, a network file, or another CSR. This allows users to immediately access important data both inside and outside of Stat.

Options include Stat Change/Service Request, Internet URL, and File.
If you select Stat Change/Service Request, Stat opens the Search CSR Engine. From here, locate the specific CSR you want. After the search engine finds the CSR, double-click on it, or select it and click OK. Stat inserts a hyperlink to the CSR. For more information, see The Search CSR Engine .
If you select Internet URL, Stat opens the Insert Link dialog box. In the URL field, type the URL of the web site you want. Then click OK. Stat inserts a hyperlink to the web site.
If you select File, Stat opens the Select File to Link dialog box. From here, specify the file you want and its location on your network. Double-click on the file you want, or select it and click OK. Stat inserts a hyperlink to the file.
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