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Stat 6.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: Stat Web Services Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Notes on User Class Rights

Some user class rights are specific to service domains. Users with service domain-specific rights (for example, the right to migrate archive sets) can invoke these rights only within the service domains that their user class is associated with. Rights that are not service domain-specific, however, can be used in any service domain that the user is allowed to work in. For example, the user class right, Undocumented Patch Wizard - Run, is not service domain-specific. This means that users that have this right in one service domain can run the wizard in all the service domains that they can access, including those in which the right is not given. Also, if a user class has an Add right, this generally overrides the absence of an Edit right. For example, if a user class is assigned the Activity Codes - Add right, the user class also has the right to edit existing records, even if the user class has not been assigned the Activity Codes - Edit right.

Another consideration to remember when assigning user class rights is that certain object management functions in Stat, such as running wizards, require that the user possess two rights, one to perform the function itself, and a second right to access the appropriate change management module. For example, to run the Archive Purge Wizard in the PeopleSoft change management module, the user needs the right, Obj Archive Purge Wizard - Run, and the right to access the PeopleSoft module, Change Management Module Access - PS. The remaining module access rights include Change Management Module Access - Generic Apps and Change Management Module Access - Oracle Apps.

CSR Edit Rights

CSR edit rights are service domain-specific. They control the ability of users to change CSR values.

CSR - Add

Enables the user to create a new CSR

CSR - Edit Closed - Full Rights

Enables the user to edit a CSR with a status of closed

CSR - Edit Closed - Read Only

Enables the user to view a CSR with a status of closed, after the number of CSR Close Lock Days has passed

CSR - Edit Open - Full Rights

Enables the user to edit a CSR with a status of open

CSR - Edit Open - Read Only

Enables the user to view a CSR with a status of open

CSR Application/Env - Change

Enables the user to change the Application Environment on a CSR. Security is applied after the initial save of the CSR.

CSR Assigned User - Change

Enables the user to reassign a CSR from one user to another. If the user does not have CSR Queue - Change rights, a transfer can only be made within the same queue.

CSR Attachments- Add

Enables the user to add attachments to a CSR

CSR Attachments - Delete

Enables the user to delete attachments from a CSR

CSR Closed Date - Change

Enables the user to change the Closed Date on a CSR

CSR Customer - Change

Enables the user to change the Customer on a CSR. Security is applied after the initial save of the CSR.

CSR Customer Priority -Change

Enables the user to change the Customer Priority on a CSR

CSR Due Date - Change

Enables the user to change the Due Date on a CSR. Security is applied after the initial save of the CSR.

CSR Open By - Change

Enables the user to override the default Open By User Name on a CSR

CSR Open Date - Change

Enables the user to change the CSR Open Date

CSR Priority - Change

Enables the user to change the Priority on a CSR. Security is applied after the initial save of the CSR.

CSR Project - Change

Enables the user to change project ID that the CSR is associated to.

CSR Queue - Change

Enables the user to reassign a CSR from one queue to another. A user with this right can reassign from one user to another regardless of CSR Assigned User - Change right.

CSR Title - Edit

Enables the user to edit the Title of a CSR. Security is applied after the initial save of the CSR.

CSR Status - Change

Enables the user to change the status of a CSR. Security is applied after the initial save of the CSR.

CSR Tracking Number - Change

Enables the user to change the Tracking Number on a CSR

CSR Type - Change

Enables the user to change the CSR Type on a CSR. Security is applied after the initial save of the CSR.

CSR Workflow - Change

Enables the user to change the workflow on a CSR after a workflow has been assigned

CSR - Edit Other User - Full Rights

Enables the user to edit CSRs that are not assigned to them

CSR - Edit Other User - Full - Same Queue

Enables the user to edit a CSR that is not assigned to them if the CSR is in a queue that they are a member of

CSR - Edit Other User - Read Only

Enables the user to view CSRs that are not assigned to them

CSR - Override Other User’s Lock

Enables the user to override other users’ locks on CSRs

CSR - Take Ownership - Same Queue

Enables the user to take ownership of a CSR in a queue that they are a member of

Status Transfer Approval - Email

Enables the user to send approval Emails to the requested approver list for a CSR workflow status transfer

Status Transfer Approval Generate

Enables the user to generate status transfer approvals

Status Transfer Approval Override

Enables the user to approve another user's status transfer approvals

Status Transfer Approval Regenerate

Enables the user to regenerate the status transfer approval list

Status Transfer Override

Enables the user to transfer a CSR status without completing the transfer rules

CSR Tabs Rights

CSR tabs rights are service domain-specific. They control a user’s ability to access and work within certain tabs of the CSR window.

CSR Patch Tab - Add

Enables the user to add patches to a CSR

CSR Patch Tab - Delete

Enables the user to delete patches from a CSR

CSR Patch Tab - Edit

Enables the user to edit patches and their dependencies on a CSR

Description Tab - Edit

Enables the user to edit the Description tab on a CSR with a status of closed. Security is applied after the initial save of the CSR.

Detail Logs - Edit Any User Log

Enables the user to edit any user detail logs after they have been saved. This does not allow the user to edit System-Generated logs.

Detail Logs - Edit Own Logs

Enables the user to edit their own Detail Logs after a log has been saved

Detail Logs - Manage Confid. Logs

Enables the user to add, view, and print Confidential Logs

Detail Logs - View System Logs

Enables the user to view and print System-Generated Logs on a CSR

Environment Refresh - Modify

Enables the user to add, modify and delete environment refresh records

Patch Tab - Access

Enables the user to access the Patch Tab

Resolution Tab - Edit

Enables the user to edit the Resolution tab on a CSR with a status of closed. Security is applied after the initial save of the CSR.

Task/Time Tab - Add

Enables the user to add new Tasks to a CSR. This does not affect Auto Task security.

Task/Time Tab - Change Est Hours

Enables the user to change the estimated time for a task

Task/Time Tab - Delete System Added

Enables the user to delete system-added Tasks from a CSR

Task/Time Tab - Delete User Added

Enables the user to delete user-added Tasks on a CSR

Task/Time Tab - Enter Others Time

Enables the user to add, delete, and change Daily Time Entries for other users

CSR Tasks Rights

CSR tasks rights are service domain-specific. They control a user’s ability to access and work within the Task/Time tab of the CSR window.

Tasks - Add

Enables the user to add new Tasks to a CSR. This does not affect Auto Task security.

Tasks - Change Estimated Hours

Enables the user to change the estimated time for a task

Tasks - Delete System Added

Enables the user to delete system-added Tasks from a CSR

Tasks - Delete User Added

Enables the user to delete user-added Tasks on a CSR

Tasks - Edit Other User

Enables the user to edit a task that is not assigned to them

Tasks - Edit Own Tasks

Enables the user to edit a task owned by themselves

Tasks - Edit Task on Closed CSR

Enables the user to edit a task after the CSR it is associated to has been closed

Tasks - Enter Others Time

Enables the user to add, delete, and change Daily Time Entries for other users

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