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Stat 6.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: Stat Web Services Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Email Configuration

Configuring the Stat Central Agent for Email

You can configure the Stat Central Agent to manage incoming email and to format and send outbound email. This way, all Stat-related email is handled automatically, requiring no time or effort from users. For example, you can configure the Agent to send an email notification to a mailing list that includes both users and customers whenever a certain event occurs, such as the opening of a new CSR. Email configurations are service domain-specific.

For each service domain in which you want to process email, you select and configure the Agent in the Electronic Mail Interface - Setup window.

1
Select Maintenance | Stat Central Agent | Email Settings.
2
In the Service Domain field, select the service domain you want.
3
In the Agent Domain Email Address field, enter the fully qualified email address that will be used solely by the Stat Central Agent for processing email.

Simple direct address

username@domain.ext

Jdoe@yourdomain.com

Compound name and address with address using brackets

Name
<username@domain.ext>

John Doe
<Jdoe@yourdomain.com>

Compound comment (name) and address with comment in parenthesis

(comment)
username@domain.ext

(John Doe) Jdoe@yourdomain.com

4
(Optional) Select Allow Customer Inquiries if you want to let customers make requests via email for automated updates on the status of their CSRs.
5
(Optional) Select Allow Inbound Approval Emails if you want to grant approvers the ability to approve or reject a migration, status transfer, or an Oracle Apps patch application by responding to reminder emails sent by the Stat Central Agent.

Server

String. May either be a host name (host.dart.com) or dot address (nnn.nnn.nnn.nnn).

User

Optional String. Specifies the server account.
Supported formats include:

UserId

Domain\UserId

Domain\UserId\Mailbox

Password

Optional String. Specifies the Password.

Remote Port

Optional Long. Specifies the port number you wish to connect to. If you do not specify a port number, the following industry standard port numbers are used by default:

Port 25 for SMTP

Port 110 for POP3

Port 143 for IMAP4

Security

The encryption protocol, if any, used for inbound and outbound communications with the server. Options include TLS (for SMTP and IMAP), SSL, and None (for no encryption).

NOTE: When you switch from None to SSL or TLS, the port numbers are automatically changed to the corresponding industry standard. These numbers include:
TLS - 25 (SMTP) and 143 (IMAP4)
SSL - 465 (SMTP), 995 (POP3), and 993 (IMAP4).

You can modify these settings as needed.

For both POP3 and IMAP, you must check at least two of the following three check boxes: Provide message body as plain text, Provide message body as HTML, and Use Microsoft Exchange rich-text format.

Outbound Mail Configuration

In Stat, there are several events which can trigger outbound mail from the Stat Central Agent. These events include:

The last four events, Object Lock, Request for Info, Approval Notification, and Resetting Passwords trigger email to individual recipients and are set up in their respective tabs on the Electronic Mail Interface - Setup window. However, you configure outbound email triggered by all the other events in terms of business rules. In a business rule, you specify the event that you want to trigger the email, as well as the list of mail recipients and the content of the email message itself. For more information on configuring outbound email as business rules, see Business Rule Maintenance .

Object Lock

When triggered by an Object Lock event, the Stat Central Agent sends an email to CSR owners notifying them that the reservation they placed on an object has been changed to a lock. Because this notification does not require any additional information, the check boxes that correspond to CSR fields are grayed out.

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