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Stat 6.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: Stat Web Services Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Disabling Rules

To prevent a rule from triggering, open the rule in the Rule Editor window and deselect Rule Enabled. The Stat Central Agent does not process disabled rules. This change goes into effect the next time the Stat Central Agent checks for new rules.

Copying Rules

If you need to define a business rule that closely resembles an existing rule, you can save time by copying the previously defined rule and editing the copy as needed. You can copy the business rule to the same service domain or a different service domain. When you copy a business rule, the entire rule definition gets copied over, including the rule criteria and distribution list.

1
In the Business Rule Maintenance window, select the rule you want to copy. Then click Copy.
3
In the Rule Description field enter a name for the rule. Then click OK.

Viewing Rule History

When you select Fire only once per CSR in the Rule Definition tab, Stat adds the History tab to the Rule Editor window. This tab displays a list of all the CSRs that have been triggered by the business rule. In the case of past due escalation events, the tab changes to display a record of the past due item specified by the rule. For each record, the tab also shows the date and time that the rule fired.

CSR Log Topics Maintenance

CSR log topics are used to group CSR logs. When a new log is entered, the user must select a topic from the drop down list which is populated by this table.

CSR log topic security is controlled by the following user class rights:

The CSR Log Topic Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | CSR Log Topics.

Enabled

If selected, activates the value in stat

Log Topic
(Key Value)

A 1-15 character code/description of the topic

Last Update
(Read Only)

The date and time that this rule was last updated

Update By
(Read Only)

The user who last updated this rule

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