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Stat 6.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: Stat Web Services Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Activity Code Maintenance

The Activity Code Maintenance table defines categories of tasks and auto tasks. Each task must be associated with an activity code.

The use of tasks and activity codes is optional in a Stat implementation.

If you choose not to define activity codes for a service domain, you should not display the Tasks tab on CSRs created within that service domain.

Activity code security is controlled by the following user class rights:

The Activity Code Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Activity Codes.

Active

Indicates whether the record is activated in Stat

Activity Cd
(Key Value)

A 1-10 character code which uniquely identifies the activity

Description
(Required Value)

A 1-35 character description of the activity

Comment Required

If selected, the user will be required to enter a free text comment at the time the task is marked as completed

Allow Descr Edit

If selected, the user is allowed to change the task description. This is commonly used for a miscellaneous task which allows the user to enter a more appropriate description for the task.

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user that last updated this record

Application Maintenance

The Application Maintenance table defines the products or facets of your enterprise that can be represented in CSRs. Application codes define available items on the CSR Application drop down list.

Application security is controlled by the following user class rights:

The Application Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Applications.

Active

If selected, activates the value in stat

Applic Cd
(Key Value)

A 5-character code which uniquely identifies the application

Description
(Required Value)

A 1-35 character description of the application

Warn
(Required Value)

A number which determines the warning (yellow) threshold for this application on the Enterprise Console Workload Monitor.

For more information, see the book, Stat User Guide Chapter 4, “Stat Consoles.”

Critical
(Required Value)

A number which determines the critical (red) threshold for this application on the Enterprise Console Workload Monitor

For more information, see the book, Stat User Guide, Chapter 4, “Stat Consoles.”

Application Tab
(Required Value)

The change management tab displayed on the CSR when the application is selected. Options include PeopleSoft, Oracle Applications, Generic Applications, and None.

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user that last updated this record

Application Environment Maintenance

The Application Environment Maintenance table defines subsystems of an application. Application environment codes are used to further define or describe applications.

Not all applications have environments. Defining application environments is optional; you can define environments for all, some, or none of the applications in a service domain.

Application environment security is controlled by the following user class rights:

The Application Environment Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Application Environments.

NOTE: For any service domain in which you want to use application environments, be sure to select Use Appl Env in the Service Domain maintenance table. Otherwise, the Application Environment field will be grayed out on CSRs opened in that service domain. For more information, see Service Domain Maintenance .

Active

If selected, activates the value in stat

Application
(Key Value)

Select an application from the list

Env Cd
(Key Value)

A 1 to 5-character code that uniquely identifies the environment for this application. For example, you may have a TEST environment code for several different applications but you can only have one TEST environment code for a single application.

Description
(Required Value)

A 1-35 character description of the application environment

Last Update
(Read Only)

The date and time this record was last updated

Update By
(Read Only)

The user who last updated this record

Auto Task Maintenance

Auto Task Maintenance tables define tasks that Stat automatically creates based on certain application, type, and status values selected on a CSR. As soon as the user makes a selection in one of these fields, Stat determines if there are auto tasks defined for that particular code. If so, Stat adds them to the task list.

Stat features a separate maintenance table for each of the three values on which you can define auto tasks. All three tables are displayed in a standard maintenance window and include the same set of fields or columns.

Auto task security is controlled by the following user class rights:

To open the Auto Tasks by Application table, select Maintenance | Domain-Specific | Auto Tasks | Application Tasks.

To open the Auto Tasks by CSR Type table, select Maintenance | Domain-Specific | Auto Tasks | CSR Type Tasks.

To open the Auto Tasks by CSR Status table, select Maintenance | Domain-Specific | Auto Tasks | CSR Status Tasks.

Active

Indicates if this task will be automatically generated or not

Source Application, Source CSR Type, Source CSR Status
(Key Value)

Depending upon the type of auto task you are maintaining, one of these fields will be displayed. Select a value from the drop down list that, when selected on a CSR, will generate the task

Activity Code
(Key Value)

Select an activity code from the list

Assignment
(Required Value)

Select one of the following:

Due Date
(Required Value)

Select an option that defines how Stat calculates the due date for the task. Due dates are based upon either the CSR Open Date, Due Date or the Current Date. The '+' and '-' options calculate the date plus or minus the number of days specified.

Hrs Est
(Required Value)

Enter a default value for the estimated number of hours it will take to complete this task

Description
Override

Enter a description in this field to override the description associated with the task

Comment

If you want to have Stat automatically enter a comment with the task, enter it here

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user that last updated this record

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