When properly configured, the Stat Central Agent requires minimal supervision or maintenance. However, on occasion you may need to re-configure the Stat Central Agent to perform certain jobs as they come up, such as routine database maintenance.
Managing the Stat Central Agent also involves monitoring it for problems. In most cases, whenever the Stat Central Agent encounters a problem, it simply generates an error log and continues. However, you can configure the Stat Central Agent to notify you via email whenever an error is encountered. After evaluating the situation, you may need to take steps to prevent the error from recurring.
Stat is designed with two groups of people in mind: those who use the application (users) and those who are supported by the application (customers). After the initial implementation of Stat, end-user support is a relatively minor issue. Generally this entails making sure new users receive adequate training.
While Quest may release several upgraded versions of Stat each year, most are optional. Your support agreement may stipulate that to remain eligible for support you must be running a current or recent release. It is your responsibility to be aware of these requirements. Quest notifies you of new releases as they become available. Some are shipped automatically, while others are shipped on an as-requested basis. Upgrades usually entail running an install program and a SQL script against your database.
Database maintenance includes performing routine backups, optimizing performance, and defragmenting tablespaces as needed. You can configure the Stat Central Agent to automate some of these activities.