Spotlight uses WMI queries to retrieve performance counter information from Windows Server (and SQL Server host). Spotlight needs access to this information before it can connect to Windows Servers (and SQL Server hosts).
This test checks that requests are reaching WMI.
Run this test from the Windows server being monitored.
Right click Trace | Enable Log.
Tip: To save log entries, right click Trace | Save All Events As.
If nothing is displayed then the request never reached WMI. The issue is a security or networking issue.
If events with error messages are displayed then those events can be investigated. If you encounter WMI errors: For more information, see WMI errors.
This test checks that Microsoft tools can connect to WMI.
Run this test from the Spotlight Diagnostic Server.
If successful, try to monitor HOSTNAME with Spotlight again.
This test checks that WMI is working and returns data properly.
If you encounter WMI errors: For more information, see WMI errors.
Run this command on the machine you want to monitor. Run this command locally from the command prompt.
wmic path Win32_PerfRawData_PerfDisk_LogicalDisk get FreeMegabytes
Run either of the following commands on the Spotlight Diagnostic Server.
wmic /node: HOSTNAME /user: DOMAIN\USER path Win32_OperatingSystem get BuildNumber, Caption, CSDVersion, Version
wmic /node: HOSTNAME /user: DOMAIN\USER path Win32_PerfRawData_PerfDisk_LogicalDisk get FreeMegabytes
|HOSTNAME||Identify the host computer you want to monitor with Spotlight. Use the fully qualified domain name, machine name or IP-address.|
|DOMAIN\USER||Valid Windows login credentials.|
You may want to consider a WMI Diagnostic Utility provided by Microsoft. It is a utility to help system administrators diagnose and repair problems with the WMI service. See: http://www.microsoft.com/en-us/download/details.aspx?id=7684.