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Spotlight on Oracle 10.10 - Release Notes

Using Trace To Add Details To Support Bundle

When you contact support to seek assistance on a Spotlight issue, you can use Spotlight tracing to include additional information in the support bundle that you send to support.

To turn on Spotlight tracing

  1. Close all open connections.
  2. Click View | Options | Tracing
  3. Select Turn client tracing on to turn on tracing for the computer Spotlight is running on.
  4. Select Turn server tracing on to turn on tracing for the computer systems to be monitored.
  5. Click OK.
  6. Open the connection whose performance you want to trace.

With tracing turned on, Spotlight can collect additional information (such as the output from operating-system commands) for the rest of the current session.

When you create a support bundle with tracing turned on, the support bundle contains additional information to investigate your support issue.

Contacting Support

Note: All tracing information gathered is from the Spotlight client. There is no server tracing capability.

 

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