If the license utility returns errors
If the installation program returns errors
If SharePlex does not interact with Oracle
If users cannot run sp_cop or sp_ctrl
If users cannot issue commands in sp_ctrl
If SharePlex cannot connect to a host
This chapter reviews some common problems that you could experience when installing or running SharePlexfor the first time after installation.
Sometimes there are special installation instructions that supersede or supplement certain instructions in this manual. In addition, there can be known issues for this version that you should be aware of during or after installation. Please read the Release Notes for the version of SharePlex that you are installing before you begin the installation process.
The inability of SharePlex components to perform initial TCP operations can sometimes appear to be license key or license utility errors. If you know you entered the correct key and machine IDs, verify that all systems on which you are loading SharePlex are connected to the network. The network node name and IP address of each system must be established sufficiently to allow SharePlex to perform TCP operations, even though the machines themselves are not yet configured. Also check to make sure that nobody has renamed the /etc/resolv.conf file (if using a DNS nameserver).
If you received this error message: “Cannot add license: License key is illegal,” it could be that you entered an invalid license key. Assuming that you retyped the key correctly and still received an error, it probably means that the license key, though valid, is not the correct key for this system. Except for trial keys, which are generic, license keys are assigned to a specific machine according to the machine’s identification number (such as “host ID” on Sun systems, ‘machine ID” on HP systems, etc.).
You probably received at least two license keys from Quest — one for a source system and one for a target system — or if you are installing on multiple machines in a cluster, you should have a key for each one. Verify that the key you entered is the one that was issued for this system by comparing it to the machine identification number for which it was issued.
To view the machine ID and add a key on a Windows system
To view the machine ID and add a key on a Unix or Linux system
Run the splex_uname application from the install sub-directory of the SharePlex product directory on the machine whose ID number you want to confirm. It displays the ID number for the local machine, as shown in the example below.
Run the splex_add_key utility from the SharePlex product directory and add the license key and SiteMessage code from the email that your company received from the Quest licensing team.
If you installed SharePlex on this system before, and you are re-installing it, the installation will return errors if SharePlex is running on this system. Shut down SharePlex using the shutdown command in sp_ctrl, or you can shut down the SharePlex service if this is a Windows system. If you are unable to run sp_ctrl, or if any SharePlex processes will not die, locate the process (using ps -ef | grep sp_ on Unix and Linux systems or the Taskmgr tab available from the SpUtils application provided for Windows systems) and kill it. When all SharePlex processes have been killed, run the installation program again.
Check to see that all systems on which you are loading SharePlex are connected to the network. The network node name and IP address of each system must be established sufficiently to allow SharePlex to perform TCP operations, even though the target machines themselves are not yet configured.
Note: These failures may appear to be license utility errors, but it is usually the inability of the license utilities and other components of SharePlex to perform initial TCP operations. Also check to make sure that nobody has renamed the /etc/resolv.conf file (if using a DNS nameserver).
If your environment uses a name service such as NIS or NISPLUS, you need to add the SharePlex groups and services to the nameserver before you run the SharePlex installation program, and the SharePlex Administrator must be named in the SharePlex Admin group on the nameserver before you install SharePlex. Instructions are on page 31. If these procedures are not performed, the installation will generate an error at the point in which it attempts to verify that the groups exist.
The Oracle database for the ORACLE_SID that you will be replicating must be open while you are installing SharePlex.
If you specify an invalid ORACLE_SID or ORACLE_HOME value for the Oracle instance, the installation script is unable to locate the correct Oracle libraries to link to, and it will fail with an error such as this:
“Cannot find shared library usr1/oracle/ 8.1.6/lib/libclntsh.so; Exiting.”
Re-run the installation script again to provide the correct values for ORACLE_SID and ORACLE_HOME.
This section helps you diagnose problems that are associated with the SharePlex database account and connection information that was created with the Database Setup utility when SharePlex was installed on the system.
Note: For more information about Database Setup, see Database Setup Utilities in the SharePlex Reference Guide.
If the issue you are experiencing is not listed in this documentation, search the SharePlex Knowledge Base at:
The Knowledge Base provides filtering options and links to other resources that can help you use and troubleshoot SharePlex.
| Problem | Description | Solution |
|---|---|---|
| Incorrect ORACLE_SID and/or ORACLE_HOME | If SharePlex cannot interact with Oracle, it might be using the wrong ORACLE_SID and/or ORACLE_HOME. |
|
| Insufficient database privileges | If the Database Setup utility fails, the person who runs it may not have the correct privileges | |
| Asterisk as the ORACLE_SID entry | Sometimes, the oratab file has an * (asterisk) symbol instead of a value for the ORACLE_SID. | Ensure that a valid ORACLE_SID is in the oratab file, and then try running the database setup again. |
| More than one oratab file (Sun Solaris) |
On Solaris systems, the oratab file is typically located in the /var/opt/oracle directory, but because other platforms store the oratab file in the /etc directory, there could be a second oratab in the /etc directory. |
Either move, rename or delete the secondary oratab file, and then try running the database setup again. |
| /etc/logingroups file exists (HP-UX) | Look for an /etc/logingroups file on the system. This file existed on HP-UX systems prior to the adaptation of POSIX standards. To allow backward compatibility, HP-UX gives priority to /etc/logingroups, and uses the /etc/group file only if /etc/logingroups does not exist. | Edit the /etc/group file to make its entries identical to those in the /etc/logingroups file, then delete the etc/logingroups file. |
| Oracle not running |
Oracle must be running and the instance must be open while you run the Database Setup utility. The utility accesses Oracle to establish SharePlex as a user and install its internal tables. |
Start Oracle and open the instance. |
| sp_cop is running | The SharePlex sp_cop process cannot be running while you are running the Database Setup utility. | If it is running, shut it down using the shutdown command in sp_ctrl. Run sp_ctrl from the bin sub-directory in the SharePlex product directory. |
| Oracle library location not correct |
On Unix and Linux systems, SharePlex expects the Oracle library to be in the $ORACLE_HOME/lib or $ORACLE_HOME/lib32 directory. In some environments, the Oracle library has a different name than what SharePlex expects it to be, or it is installed in a different location than expected (or both). In that case, you will see an error message when you attempt to run the Database Setup utility. |
Install the appropriate library from Oracle and then re-start SharePlex (if it is stopped). SharePlex will link to the correct library from that point forward. |
| ld.so.1: sqlplus: fatal: libsunmath.so.1: can't open file: errno=2” error | On Unix and Linux systems, this error indicates that SharePlex cannot find the libsunmath and libshareplex libraries, even though the link exists in the proper place. |
You can use either of these solutions:
|
| Wrong user-id |
To run Database Setup on Unix and Linux systems, the set-user-id for the Oracle software need to be -rwsr-s--x. Those permissions allow non-Oracle users to log into SQL*Plus. |
Set the correct values for set-user-id. |
| Problem | Description | Solution |
|---|---|---|
|
The Database Setup utility fails with cursor or connection error |
If the Database Setup utility cannot interact with the SQL Server database, you might have specified the wrong name for the database. |
When prompted for the database name in the setup interface, you must specify the actual name of the database, not the SQL Server instance name or the Data Source Name(DSN). Find out the name of the database, then use it when you run the setup again. |
| Insufficient database privileges | If the Database Setup utility fails, the person who runs it may not have the correct privileges | |
| No replication components |
SharePlex Capture makes use of the underlying components of the native SQL Server replication components. SQL Server Replication must be installed before you install and set up SharePlex, and then the SharePlex Database Setup utility must be run to configure a local Distribution Agent. This utility is typically run as part of the SharePlex installation procedure. |
Install SQL Server replication, then run the Database Setup utility again. For more information, see Database Setup Utilities in the SharePlex Reference Guide. |
© 2023 Quest Software Inc. ALL RIGHTS RESERVED. Feedback Terms of Use Privacy
