Rapid Recovery integrates with the QorePortal, accessible from the web location https://qoreportal.quest.com/. The QorePortal lets you manage multiple Cores; access the dashboard we can monitor tasks and events, view repository status, and check system health; generate reports; download software; and perform a growing list of other functions from a single web-based user interface.
Rapid Recovery users with a current maintenance agreement are entitled to use the QorePortal. No plugin or additional software is required to integrate Rapid Recovery 6.5 with the QorePortal. The connection between the Rapid Recovery Core Console and the QorePortal is enabled by default in the Core settings under the QorePortal category.
NOTE: While enabled by default, you can change the settings from the Settings page on the Rapid Recovery Core Console. The single QorePortal setting lets you enable or disable the connection to the portal as appropriate.
This portal is backward compatible to Core release 5.4.3. If using a Core version older than release 6.2, you need a plugin to use the portal. From each Core server for releases earlier than 6.2, log in to the Rapid Recovery License Portal , and navigate to the Downloads page. The plugin installer is available under Windows-Based Applications. Download and run the installer on the Core server. It automatically installs the correct components for your Core server.
Rapid Recovery release 6.2 and later and the QorePortal comply with the General Data Protection Regulation (GDPR), which governs the handling of individuals' personally identifiable information (PII). If using a software license in standard phone-home mode, Rapid Recovery Core collects a small amount of PII. For information about compliance with GDPR, to understand the PII that Rapid Recovery can collect, how it is used, and how you can control it, see "Managing privacy" in the Rapid Recovery User Guide. If you choose not to share PII with Quest, and register a non-phone home license on your Core, the connection between the Core and the QorePortal is disabled.
If you are uninstalling a Rapid Recovery Core release prior to 6.2, and the Core connects to the QorePortal, a portal plug-in is also present on the Core machine. Before you uninstall the Core, first remove the portal plug-in from the machine.
Complete the steps in this procedure to uninstall the Rapid Recovery Core. The same steps apply to uninstall an AppAssure Core. Only the version number will be different.
If uninstalling AppAssure Core, the version number will be different, for example:
For example, select English.
The Rapid Recovery Core Installation Wizard appears, showing the Repair/Remove page.
The Remove Options page appears.
NOTE: If you select this option, you will delete all data in the repository, including the repository folder and all subfolders. This option is appropriate for typical installations where the repository is installed on an otherwise empty volume. If you have other data on the directory where your repository is located, do not select this option.
The Progress page appears, on which you can view the progress of the uninstall action.
When the uninstall is complete, the Completed page appears.
Complete the steps described in this procedure to uninstall the Rapid Recovery Agent software from a Windows machine.
The Rapid Recovery Agent Installation Wizard appears, showing the Repair/Remove page.
The Remove Options page appears.
Caution: If you select this option, the Agent ID setting (a unique identifier assigned to this protected machine) is removed. If you remove the agent ID, and install Rapid Recovery Agent on this machine in the future, you will not be able to connect to existing recovery points saved in the repository. If you want to protect this machine with all of the previous settings and be able to access the existing recovery points in the future, do not select this option.
The Progress page appears. You can view the progress of the uninstall action on the Progress page.
When the removal is complete, the Completed page appears.
Rapid Recovery Agent is uninstalled using the package manager relevant to the Linux distribution on the protected machine.
|Linux Distribution||Package Manager||Command to remove Agent and dependent files||Command to remove Agent dependent files||Command to remove repository package|
|Linux distributions based on Red Hat Enterprise Linux (RHEL), including RHEL, CentOS, and Oracle Linux||yum||yum remove rapidrecovery-agent rapidrecovery-mono||yum autoremove||yum remove rapidrecovery-repo|
|SUSE Linux Enterprise Server (SLES)||zypper||zypper remove rapidrecovery-agent rapidrecovery-mono||[Included in zypper remove]||zypper remove rapidrecovery-repo|
|Linux distributions based on Debian, including Ubuntu||apt||apt-get remove rapidrecovery-agent rapidrecovery-mono||apt-get autoremove||apt-get remove rapidrecovery-repo|
NOTE: This procedure describes how to remove the contemporary Rapid Recovery Agent software.To uninstall the legacy AppAssure Agent software, use the original installer shell script, or manually uninstall it. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.
When you first install Rapid Recovery Agent on a Linux machine, the repository package creates a local software repository. Then the package manager is able to retrieve and install the packages needed for installation or removal of Rapid Recovery Agent and related software components, such as aamount (now called local mount), aavdisk (now called rapidrecovery-vdisk), and Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting the Agent software to Linux platforms).
Complete the following steps to uninstall the Rapid Recovery Agent software from a Linux machine.
|RHEL, CentOS, and Oracle Linux||yum remove rapidrecovery-agent rapidrecovery-mono|
|SLES||zypper remove rapidrecovery-agent rapidrecovery-mono|
|Debian and Ubuntu||apt-get remove rapidrecovery-agent rapidrecovery-mono|
The package manager removes the Rapid Recovery Agent application and related files. Skip to step 5.
|RHEL, CentOS, and Oracle Linux||yum remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo|
|SLES||zypper remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo|
|Debian and Ubuntu||apt-get remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo|
The package manager removes the application, related files and the software repository. On SLES, dependent files are also removed. For other Linux distributions, continue to the next step.
|RHEL, CentOS, and Oracle Linux||yum autoremove|
|Debian and Ubuntu||apt-get autoremove|
The package manager removes the dependent files from the Linux machine.
After Rapid Recovery Agent is removed from the system, to protect your machine in the Rapid Recovery Core, re-install the Rapid Recovery Agent software or use agentless protection.