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Rapid Recovery 6.2 - User Guide

Introduction to Rapid Recovery Core Console Core settings
Core settings key functions Rapid Recovery Core settings Core-level tools
Repositories Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
Bare metal restore for Windows machines Understanding boot CD creation for Windows machines Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts The Local Mount Utility Core Console references REST APIs About us Glossary

Navigating between tasks, alerts, and the events journal

The events recorded in the Core logs are visible from the Core Console, and fall into three categories: tasks, alerts, and a journal of all logged events.

Regardless of whether you are viewing events for the Core for a specified machine, the default view for events is the Tasks page. By clicking the drop-down menu to the right of the page title, you can select another view of events.

Perform the following steps to view events and navigate between tasks, important alerts, and a journal of all events.

You can view events that pertain to the Core by clicking [Events] (Events) from the icon bar.

If you first navigate to a protected or replicated machine, and then select Events from the menu at the top of the page, you can view events for the specified machine.

Regardless of whether you are viewing events for the Core for a specified machine, the default view for events is the Tasks page. By clicking the drop-down menu to the right of the page title, you can select another view of events.

1.
If you want to view all tasks for the Rapid Recovery Core, from the icon bar, click [Events] (Events).
2.
If you want to view tasks for a specific protected machine, navigate to the Summary page of the specified machine, and then click the Events menu.
3.
From the top left of the Tasks pane, click [Options] (the downward-facing arrow to the right of the Tasks title).

Option

Description

Task

A task is a job that the Rapid Recovery Core must perform, such as transferring data in a regularly scheduled backup, or performing a restore from a recovery point.

Alert

An alert is a priority notification related to a task or event, such as an error, warning, or important informational message.

Journal

The journal shows a complete list of all logged events. This list is more comprehensive than the set included in alerts.

Understanding event notifications in Rapid Recovery

The Rapid Recovery Core tracks many events, and logs the information for diagnostic and operational purposes.

You can set up notification of specific events. Rapid Recovery lets you choose the method of notification, and the duration of time for which the system should retain a record of those events. With the repetition reduction feature, you can even adjust the frequency for notifying you about the same event.

Jobs and events tracked on the Core are saved by default for 30 days. To change the retention period for tracking events, see Configuring event retention

You can be notified of events through different methods. The notification methods supported are listed in the following table:

Table 110. Supported event notification methods

Option type

Description

Default setting

Email

Notifies specified user by email, using SMTP configuration settings in the Core, and based on the email notification template.

Off

Windows Event Log

Logs events using the Windows Event Log API. This log can be read using the Windows Event Viewer or custom applications.

On

syslogd

Logs events intended to be read on a Linux logging server that also supports the syslog message protocol.

Off

Toast alert

When this notification method is selected, messages appear briefly as a pop-up in the lower-right corner of the Rapid Recovery Core Console.

On

SNMP trap

If you configure the Rapid Recovery Core as an SNMP agent, and this notification method is selected, events are sent to a logging server using the trap number designated in the Notification Options dialog box.

On

Notification groups let you specify the types of events for which you want to be notified, and set the notification method.

Rapid Recovery Core requires at least one notification group, and ships with a default group which is automatically applied. You can use the default settings, or you can edit them.

Optionally, you can add and configure additional notification groups. For example, you can use the default group as is, and you can set up another group that uses email notifications.

As another example, you can set up a custom notification group for one type of event (for example, Microsoft Exchange), and send all related notifications to an Exchange administrator.

For more information, see Configuring notification groups.

Email notifications are disabled by default. To sent notifications by email, you must set up an email server, and edit or add a notification group with the Notify by email option enabled. This setting requires you to enter the email address to which the notifications are sent. For more information, see Configuring an email server.

If using an Exchange server, you must set up relay on the server. Otherwise, despite successful email tests, no email notifications are sent. For more information, see your Exchange Server administrator.

The Core uses an email notification template. The template includes a subject line and specific content for the message body. A default email notification template is included. The template identifies the Core and the server host, the date and time of the event, the nature of the event, and error details if relevant. Optionally, you can modify the default template, or revert any customization to restore the default. For more information, see Configuring an email notification template.

You can reduce the number of events of the same type and scope that are logged and visible from the Core Console by using the repetition reduction feature. This feature is enabled by default. You can disable this feature, or you can control the span of time for which events are combined into a single occurrence in the event log. For more information, see About repetition reduction.

Configuring notification groups

Notification groups let you define sets of specific events for which users are alerted, and the manner in which that notification takes place. You can configure alerts to be sent by the following methods:

Rapid Recovery Core ships with a default notification group for the Core. You can edit that group to suit your needs. Optionally, you can configure more than one notification group with different notification parameters.

Notification groups can be set at the Core level, or for each specific protected machine.

Complete the steps in this procedure to configure notification groups for alerts.

The Notifications page appears. Skip to step 3.
The Summary page appears.
b.
In the Summary page of the protected machine, from the More drop-down menu, select [notifications] Notifications.
The Custom Notification Groups page appears.
The Add Notification Group dialog box appears, showing a general description area and two tabs.
The Edit Notification Group dialog box appears, showing a general description area and two tabs.

Option

Description

Name

Enter a name for the event notification group. This information is required.

Description

Enter a description that clarifies the purpose for the event notification group. This information is optional

6.
In the Enable Alerts tab, configure the set of system events that result in alerts. These appear on the Alerts page when you view events in the Core Console. You can select sets of events as described in the following table:

Option

Description

All Alerts

To create alerts for all events, select

Errors

To create alerts for errors, from the Select Types menu, click Error. This is represented by a red X. [Error icon]

Warning

To create alerts for errors, from the Select Types menu, click Warning. This is represented by a yellow exclamation point icon. [Error icon]

Info

To create alerts for informational messages, from the Select Types menu, click Info. This is represented by a blue i. [Info icon]

Restore Default

or the default Core notification group, to restore the set of events to appear as alerts to the default, from the Select Types menu, click Reset to defaults.

a.
If the All Alerts option does not display alert groups, click the right angle bracket > symbol preceding the All Alerts label. The symbol changes to a downward-facing arrow, and the view expands to show groups.
b.
Then click the right angle bracket > symbol next to any specific alert group to display related events in the group.
8.
Click the Notification Options tab.
9.
On the Notification Options tab, specify how to handle the notification process.

Option

Description

Notify by email

Designate the recipients of the email notification. You can choose to specify separate multiple email addresses as well as blind and carbon copies.

Notify by Windows Event Log

Select this option if you want notifications to be reported through the Windows Event Log.

Notify by syslogd

Select this option if you want notifications to be reported through syslogd. Specify the details for the syslogd in the following text boxes:

Notify by Toast alerts

Select this option if you want notifications to appear as pop-up messages in the lower-right corner of your screen.

Notify by SNMP Trap

The Rapid Recovery Core serves as an SNMP agent, sending traps (notifications about specific events) to an SNMP manager. The result is the reporting of Core information such as alerts, repository status, and protected machines. Select this option if you want to notify Core events by SNMP trap. You must also specify a trap number, which is used by the SNMP manager.

10.
Click OK.
If you want to change the group name, click No to return to the Create Notification Group window, update the group name and any other notification group settings, and save your work.

Understanding email notifications

You can set up Rapid Recovery Core to notify you of specific events by sending an email message to an email address that you specify. The events which trigger alerts, and the notification methods, are defined in the notification group.

Rapid Recovery uses an email notification template, which determines the information sent in each notification. The template defines the email subject line for each alert, and the content in the email message body. The template has default settings; you can use the default as-is, or you can test and make modifications to serve your needs. At any point after customizing the notification template, you can choose the Restore Defaults option to return to using the default template. For information on viewing and customizing the email template, see Configuring an email notification template.

If you choose email as one of your notification options, you must first configure an email SMTP server. The Rapid Recovery Core uses the server you define to send alerts based on the parameters in the notification group.

Additionally, to receive email notifications, you must enable the Notify by email option within the notification group. This notification option is disabled by default. The Notify by email setting requires a "To" address defined at minimum. (Optionally, you can add copy and blind copy addresses if desired.)

This section includes the following topics:

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