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Rapid Recovery 6.2 - User Guide

Introduction to Rapid Recovery Core Console Core settings
Core settings key functions Rapid Recovery Core settings Core-level tools
Repositories Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
Bare metal restore for Windows machines Understanding boot CD creation for Windows machines Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts The Local Mount Utility Core Console references REST APIs About us Glossary

Managing privacy

This section describes the personal information that Rapid Recovery can collect, what that information is used for, and how you can control the privacy of that data.

Topics include:

General Data Protection Regulation compliance

The General Data Protection Regulation (GDPR) is legislation crafted to strengthen and unify data protection for all individuals within the European Union (EU). It also addresses the export of personal data outside the EU, which makes it relevant to software manufacture in the US and other countries. It updates rules governing the handling of individuals' personal data. GDPR is being widely adopted throughout the software industry.

To comply with the GDPR, the collection of any personally identifiable information (PII) by Rapid Recovery has been carefully considered. Data collection has been streamlined, and the information collected and how it is used is clearly documented.

When installing the Rapid Recovery Core or running the Info Gathering Tool, you are provided a description of the information Rapid Recovery collects and our purposes for collecting the information.

If you accept the stated use of personal data, you can then associate a license (running in standard "phone-home" mode) with your Core. If you choose to decline the use of personal data described in the privacy policy, you must request a special "non-phone-home" license. After you receive that license and associate it with your Core, your PII will not be used, and certain functions (auto update, and enabling integration between the Core and the Data Protection Portal) are disabled.

Regardless of the privacy option you selected during installation, from the Core General setting Agree to use of personal data, you can change this setting. To switch between phone-home and non-phone-home modes in either direction, you must have access to the appropriate license.

For more information about the GDPR, see the EU General Data Protection Regulation website at

For more information about managing your privacy, see the following topics in the Rapid Recovery User Guide:

Certain business rules apply when changing between phone-home and non-phone-home mode using the Agree to use of personal data General setting. For more information, see the topic "Configuring Core general settings."
To see what information Rapid Recovery collects, in which circumstances, and why the information is collected, see "How Rapid Recovery uses personal information."
To download a phone-home license, log into the Rapid Recovery License Portal. From the navigation menu, click Licensing, and from the drop-down menu on the top right, select License Key.

How Rapid Recovery uses personal information

As described in Managing licenses, Rapid Recovery uses three types of software licenses: subscription, perpetual, and trial licenses.

There are two modes in which licenses can be used:

Phone-home mode. All licenses are issued in phone-home mode unless otherwise requested. If you register a phone-home license with the Rapid Recovery License Portal, Rapid Recovery collects some personally identifiable information (PII). The information it collects, and how it is used, are described below.
Non-phone-home mode. Even when connected to the internet, if you obtain and register a non-phone-home license, Rapid Recovery will not share your PII. Using this mode precludes you from performing certain functions, as described in the topic Obtaining and using non-phone-home licenses.

Subscription licenses can only be used in phone-home mode. Perpetual and trial licenses can be used in either phone-home or non-phone-home mode.

If you register a phone-home license, you give Rapid Recovery permission to collect the following PII:

The email addresses associated with Rapid Recovery licenses; and

This information is sent to Quest Software Inc. for the following purposes:

To allow communication between your Core and the Data Protection Portal. This communication can be enabled or disabled using the Data Protection Portal setting on the Core. This portal lets licensed users with a current Support contract monitor the health of Cores and protected machines, manage multiple Cores, and generate reports on demand for the relevant Cores and protected machines.

You have the right to choose whether or not to share this information with Quest. First, when installing or updating the Rapid Recovery Core, you can choose whether to share this information on the Privacy Policy page of the installer. Also, if you decide not to share information with Quest, you can change the Core general setting Agree to use of personal data. Changing this setting prompts you to enter a license. If you enter a non-phone-home license, auto-update is disabled, as is your connection to the Data Protection Portal.

For more resources on this topic, see the following related links.

Non-phone-home license restrictions

Registering a Rapid Recovery license in non-phone-home mode precludes the Core from sharing your personal information. This includes email address, IP addresses, and license consumption information.

After you register a non-phone-home license, you will not be able to do the following:

View license server information from the Settings page on the Core Console (since your Core is not permitted to communicate with the Rapid Recovery License Portal).
Submit information to Quest Data Protection Support from the Rapid Recovery Info Gathering Tool.
Use the auto update feature to update a new version of Rapid Recovery Core (your Core is not notified that new versions are available).
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