Chat now with support
Chat with Support

Rapid Recovery 6.2 - User Guide

Introduction to Rapid Recovery Core Console Core settings
Core settings key functions Rapid Recovery Core settings Core-level tools
Repositories Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
Bare metal restore for Windows machines Understanding boot CD creation for Windows machines Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts The Local Mount Utility Core Console references REST APIs About us Glossary

Adding Core jobs to settings

Core job settings let you define, for each job type, the maximum number of jobs for the Core to attempt at one time, and how many times that job should be retried if the first attempt failed.

Each Core job type has default values for these two parameters, as described in the topic Core job settings. This list also indicates which of the job types are included in the Core settings by default.

Adding a Core job to settings lets you change these parameters for the job type you added.

Complete the steps in the following procedure to add a job to Core settings.

The Jobs core settings appear.

The Job Settings dialog box appears.

4.
In the Job Settings dialog box, from the Jobs field, select the name of a job you want to add to the Core settings.

These jobs are described in the topic Core job settings.

5.
To set the maximum number of jobs for the Core to attempt at one time, in the Maximum concurrent jobs text box, enter a new value between 1 to 50.
6.
7.
Click Save.

The Job Settings dialog box closes, and your new job settings are applied.

Editing Core job settings

Core job settings let you define, for each job type, the maximum number of jobs for the Core to attempt at one time, and how many times that job should be retried if the first attempt failed.

Each Core job type has default values for these two parameters, as described in the topic Understanding Core jobs. This list also indicates which of the job types are included in the Core settings by default. When you edit Core job settings, you can accomplish the following:

Complete the steps in the following procedure to edit the settings of a job.

1.
Navigate to the Rapid Recovery Core Console.
Scroll down on the right side of the Settings page until you can see the Jobs heading.

The Jobs core settings appear.

9.
Click Save.

The Job Settings dialog box closes, and your new job settings are applied.

Managing licenses

There are three types of Rapid Recovery software licenses:

Trial, which stops taking snapshots after 14 days,
Subscription, which has an expiration date, and
Perpetual, which has no expiration.

Many Rapid Recovery Core users start with a trial license, which has limited capabilities. After 14 days, if the circumstance requires, a group administrator can extend the trial license by 28 days. Otherwise, you can purchase and register a subscription or perpetual license.

Rapid Recovery delivers licenses in a file. A Rapid Recovery license file contains a pool of licenses that you can distribute to the machines that you want to protect. This pool is reflected on the Rapid Recovery License Portal. For each license type previously listed, there are two types of license pools:

Enterprise. Each license in this pool can be applied to an installation of the Rapid Recovery Agent or one socket on a hypervisor host using agentless protection, regardless of space used.
Capacity. These licenses are applied to how much data you plan to protect, measured in terabytes (TBs), regardless of the number of Rapid Recovery Agents installed or sockets you have. If you exceed the amount of space allocated to the license you purchased, you must purchase another license. For capacity licensing:

In release 6.2, a Core can use only one license pool type. For example, if your Core uses a capacity-based license pool, it cannot also use an enterprise license pool. The reverse is also true.

License pool types cannot be combined into a single license file. For example, you cannot include an enterprise license pool and a capacity license pool under the same perpetual license.

License files are text files that end with the .lic file extension. The following are examples of license files:

Rapid Recovery supports these license types in two modes: the standard phone-home mode, and non-phone home mode, which has several limitations. Subscription licenses run only in phone-home mode. Perpetual and trial licenses can use phone-home or non-phone home licenses. To see how this mode affects the use of personal data in Rapid Recovery, see the topic "Managing privacy." To see restrictions on non-phone home licenses, or information on obtaining a license using this mode, see "Obtaining and using non-phone-home licenses." These topics are in the Rapid Recovery User Guide.

Rapid Recovery lets you manage licenses or contact the license server directly from the Core Console by selecting [Settings] (Settings) from the icon bar and clicking Licensing.

The Licensing settings include the following information:

License Details:

[Change License] Change License. Lets you change an existing license associated with the Core by uploading a license file or entering a license key.
[Add] Add License. This option is available only for DL series backup appliances and lets you upload a license file or entering a license key.
[License Portal Group] License Portal Group. This option opens the license portal for group management.
License type. Types of licenses include Trial, Subscription, or Enterprise. For more information, see the topic "Understanding software license types" in the Rapid Recovery License Portal User Guide.
License status. Indicates the status of the license. An active status ensures snapshots can continue as scheduled. If the license is blocked, or expired, or if the Core has not been able to communicate with the Rapid Recovery License Portal past the grace period, snapshots are paused until the license status is corrected.
License key expires in. This option is available only when using a subscription license, and shows the duration of time before the subscription expires, in days.

License Constraints:

Maximum snapshots per day. Indicates the number of backups that are limited by the specific license.

License Pool:

Pool size. The license pool is the number of non-trial licenses available to allocate across groups and subgroups in the Rapid Recovery License Portal. The size of the pool determines how many licenses can be allocated. For more information, see the topic "Understanding license pools" in the Rapid Recovery License Portal User Guide.
Used by this Core. Indicates the number of machines from the license pool that are protected by this Core.
Total used in group. Indicates the total number of machines protected within the same license group as this Core.
Phone home disabled. If visible, this status indicates that the Core does not communicate with the Rapid Recovery License Portal or the Data Protection Portal. Auto update is disabled, and no personal information is communicated between the Core and Quest Software Inc. or any other entity, in compliance with GDPR policies.

License Server. These settings apply to standard (phone home) licenses. These settings are not applicable for appliances and other non-phone-home licenses:

License server address. Displays an active URL for the license server associated with this Core.
Last response from the licensing server. Indicates whether the last attempted communication with the license server portal was successful.
Last contact with licensing server. Displays the date and time of the last successful contact with the licensing server.
Next attempt to contact the licensing server. Indicates the next scheduled date and time to attempt communication with the licensing server.
Contact Now. This button contacts the license server on demand. Use this option after making changes to your license configuration, to register changes immediately rather than waiting for the next scheduled attempt.

For more information on licenses, see the Rapid Recovery License Portal User Guide.

For more information on updating or changing a license key or file, see Updating or changing a license.

Users of DL series backup appliances can also add licenses to the Core if necessary. For more information, see Adding a license.

For more information on contacting the license portal server, see Contacting the Rapid Recovery License Portal server.

You can also view licensing information for a single protected machine. For more information, see Viewing license information on a machine.

Updating or changing a license

After you upgrade or purchase a long-term Rapid Recovery license, you receive by email either a license file or a license key.

Complete the steps in this procedure to upgrade your trial license or change your existing license, and associate it with the Rapid Recovery Core Console.

If you just installed a new Core, and are viewing a message in the Core Console requesting that you choose a license file or key, skip to Step 5.

1.
Navigate to the Rapid Recovery Core Console.
3.
Scroll down on the right side of the Settings page until you can see the License Server heading.
The Change License dialog box appears.
5.
If you want to manually enter the license key, skip to step 6. If you want to upload a license file, do the following:
a.
To upload a license file, from the Choose license file or enter license key field, click Choose File.

In the File Upload dialog box, navigate through the file system and locate the new license file you want to use. For example, locate Software-YourCompany.lic.

The File Upload dialog box closes. The license file you selected appears in the license text field.

c.
In the Change License dialog box, click Continue.
6.
To manually enter the license key, in the Choose license file or enter license key text field, enter the license key carefully, and then click Continue.
7.
If you see the Quick Start Guide welcome page, you can start the guide, or close this tool. This is the last step required for this procedure.
8.
If performing these steps on the Core Settings page, scroll down on the right side of the Settings page until you can see the License Server heading.

Once the license is applied to the license server, any associated protected machines automatically update with the new license.

If you see error messages at the top of the Rapid Recovery Core Console (such as specific services not starting), follow the guidance in the error message to resolve those errors.

Related Documents