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Rapid Recovery 6.2 - Release Notes

Rapid Recovery 6.2 Release Notes New features Enhancements Deprecated in this release Resolved issues Known issues System requirements reference Licensing Rapid Recovery software and appliances Getting started with Rapid Recovery Globalization About us

Support policy

The Rapid Recovery support policy is to provide technical support to customers with an active Support agreement for specific software versions under the following terms:

N represents the major and minor release numbers (for example, 6.2, 6.1, 6.0, 5.4) of the most recent generally available software release. For more information about parsing a Rapid Recovery release number, see Rapid Recovery release designations,
N - 1 refers to the most recent prior release, considering major and minor versions only. For example, in release 6.2, N-1 refers to release 6.1.
N - 2 refers to the penultimate major/minor release. For example, in release 6.2, N-2 refers to release 6.0.

Quest Software strives to put resources behind the most recent product releases in order to continually improve and enhance the value of our products. Support for earlier maintenance releases is discontinued because viable, easy-to-upgrade alternatives are available. For example, users of release 6.1.0 can upgrade directly to release 6.1.3, which is fully supported. Users of 6.0.1 can upgrade to 6.0.2 (in limited support) or to 6.1.3 (in full support).

NOTE: To see definitions of full, limited and discontinued support, see our Product Life Cycle (PLC) page on the Support website as follows:
Click Product Life Cycle & Policies.
Scroll down to Product Support Policies and expand the link Software Product Support Life Cycle Policy.

New features

This section includes new features in Rapid Recovery release 6.2 (or features not previously described in technical product documentation).

Core integration with the Quest Data Protection Portal

Core integration with the Quest Data Protection Portal

The new lets you monitor and manage machines that use a selection of Quest software products, including Rapid Recovery, from any location with internet access. The web-based portal serves many functions and is currently accessible to Rapid Recovery users with a current maintenance agreement.

Features of the Data Protection Portal include the following:

Multiple Core management. This portal lets you manage multiple Rapid Recovery Cores from a central location. You can organize these Cores into organizations and sub-organizations for easier management.
Machine monitoring. You can also monitor the health, functionality, and connections of multiple Cores and their protected machines through a dashboard of widgets and a topology map. The map and its view of machine-level details uses animation to depict the communication happening between machines.
Reporting. This portal offers an ever-evolving selection of reports that you can run on any and all of the connected machines. Options include a Backups report and a Utilization report .
Protection and replication management. The Data Protection Portal also includes functionality that lets you pause and restart protection, start and stop the Rapid Recovery service, add repositories, and set up replication.
Quest product integration. From this portal, you can also manage and access other Quest products used on your machines, such as Foglight.

Rapid Recovery Core includes optional integration between your Core (including its protected machines) and the Data Protection Portal. This integration is enabled by default, but can be disabled in Core general settings.

General Data Protection Regulation compliance

The General Data Protection Regulation (GDPR) is legislation crafted to strengthen and unify data protection for all individuals within the European Union (EU). It also addresses the export of personal data outside the EU, which makes it relevant to software manufacture in the US and other countries. It updates rules governing the handling of individuals' personal data. GDPR is being widely adopted throughout the software industry.

To comply with the GDPR, the collection of any personally identifiable information (PII) by Rapid Recovery has been carefully considered. Data collection has been streamlined, and the information collected and how it is used is clearly documented.

When installing the Rapid Recovery Core or running the Info Gathering Tool, you are provided a description of the information Rapid Recovery collects and our purposes for collecting the information.

If you accept the stated use of personal data, you can then associate a license (running in standard "phone-home" mode) with your Core. If you choose to decline the use of personal data described in the privacy policy, you must request a special "non-phone-home" license. After you receive that license and associate it with your Core, your PII will not be used, and certain functions (auto update, and enabling integration between the Core and the Data Protection Portal) are disabled.

Regardless of the privacy option you selected during installation, from the Core General setting Agree to use of personal data, you can change this setting. To switch between phone-home and non-phone-home modes in either direction, you must have access to the appropriate license.

For more information about the GDPR, see the EU General Data Protection Regulation website at

For more information about managing your privacy, see the following topics in the Rapid Recovery User Guide:

Certain business rules apply when changing between phone-home and non-phone-home mode using the Agree to use of personal data General setting. For more information, see the topic "Configuring Core general settings."
To see what information Rapid Recovery collects, in which circumstances, and why the information is collected, see "How Rapid Recovery uses personal information."
To download a phone-home license, log into the Rapid Recovery License Portal. From the navigation menu, click Licensing, and from the drop-down menu on the top right, select License Key.
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