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Rapid Recovery 6.2 - Release Notes

Rapid Recovery 6.2 Release Notes New features Enhancements Deprecated in this release Resolved issues Known issues System requirements reference Licensing Rapid Recovery software and appliances Getting started with Rapid Recovery Globalization About us

Getting started with Rapid Recovery

These topics provide information you can use to begin protecting your data with Rapid Recovery.

Topics include:

Rapid Recovery Core and Agent compatibility

The following table provides a visual guide of the interoperability between Core and Agent software versions. This table lists versions tested for release 6.2.

Table 11. Interoperability between Core and Agent versions

AppAssure 5.4.3 Core1

Rapid Recovery 6.0.2 Core

Rapid Recovery 6.1.33 Core

Rapid Recovery 6.2 Core

AppAssure 5.4.3 Agent1, 2

Fully compatible

Fully compatible3

Fully compatible3

Fully compatible3

Rapid Recovery 6.0.2 Agent

Not compatible

Fully compatible

Fully compatible3

Fully compatible3

Rapid Recovery 6.1.34 Agent

Not compatible

Not compatible

Fully compatible

Fully compatible3

Rapid Recovery 6.2 Agent

Not compatible

Not compatible

Not compatible

Fully compatible

1While not supported for release 6.2 and later, AppAssure 5.4.3 is shown in this chart to convey interoperability. See note 4.

2 Protected machines with EFI partitions must be upgraded to Rapid Recovery Agent release 6.0.x or later to successfully restore data, perform bare metal restore, or perform virtual export.

3 Users can protect machines using older versions of the Agent software in a newer Core. Logically, newer features provided in more recent versions of Rapid Recovery Agent are not available for machines protected with older versions of Agent installed.

4 As shown in this chart, Rapid Recovery supports the current version, and the latest maintenance release of the last two major/minor versions (6.1.x and 6.0.x). Thus, if Rapid Recovery 6.2.1 is released, it becomes fully supported (along with versions 6.1.3 and 6.0.2), and release 6.2 goes into limited support. For detailed information, see the "Product Life Cycle and Policies" section of the Rapid Recovery support website at https://support.quest.com/rapid-recovery/ .

The matrix shows releases that have been fully tested with this release, and represent fully supported releases. Other software versions in limited support status (such as releases 6.0.1, 6.1, 6.1.1, and 6.1.2) have not been tested for interoperability, but are also expected to work.

Other factors affect interoperability. For example, the Rapid Snap for Virtual feature was first introduced in Rapid Recovery Core version 6.0, letting you protect VMware ESXi VMs agentlessly. Rapid Recovery Core release 6.1.0 expanded this support to host-based protection for Hyper-V VMs. Release 6.2 introduces agentless application support for protected machines running Exchange Server and SQL Server. Logically, users of Core version 5.4.3 cannot agentlessly protect any VMs. Users of Core version 6.0 cannot protect VMs on Hyper-V without installing the Agent software. And Cores earlier than release 6.2 have limited agentless support for Exchange and SQL Server, as detailed in the user guide topic "Understanding Rapid Snap for Virtual agentless protection" or "Understanding agentless protection" for each relevant release.

Upgrade and installation instructions

Quest recommends users carefully read and understand the Rapid Recovery Installation and Upgrade Guide before installing or upgrading. See the section "Installing Rapid Recovery" for minimum software requirements and general installation approach. This section lists requirements for a software license, an account on the license portal, installing a Core, creating a repository, and protecting machines with the Agent software or agentlessly.

All existing users should read the section "Upgrading to Rapid Recovery." This content describes upgrading factors, provides an overview of upgrading, and includes procedures upgrading Core, and upgrading Agent on Windows and Linux machines. Linux procedures have been optimized and simplified.

Additionally, Quest requires users to carefully review the release notes for each release, and the Rapid Recovery system requirements for that release, prior to upgrading. This process helps to identify and preclude potential issues. As of release 6.2, system requirements are found exclusively in the Rapid Recovery System Requirements Guide.

When planning an implementation of Rapid Recovery, for guidance with sizing your hardware, software, memory, storage, and network requirements, see knowledge base article 185962, “Sizing Rapid Recovery Deployments".

If upgrading from AppAssure Core release 5.4.3, or Rapid Recovery Core release 6.0.x or 6.1.x, then run the latest Core installer software on your Core server. If using replication, always upgrade the target Core before the source Core.

To protect machines running supported operating systems with the latest features, upgrade or install Rapid Recovery Agent on each.

You can use the same installer executable program (standard, or web installer) to perform a clean installation or to upgrade an existing version of Rapid Recovery Core, Agent, or the Local Mount Utility. If upgrading from versions earlier than release 5.4.3, you must first upgrade to 5.4.3 and then run the release 6.2 installer on the same machine. For more information, see the Rapid Recovery Installation and Upgrade Guide.

When upgrading a protected Linux machine from AppAssure Agent to Rapid Recovery Agent version 6.x, you must first uninstall AppAssure Agent. For more information and specific instructions, see the topic "Installing or upgrading Rapid Recovery Agent on a Linux machine" in the Rapid Recovery Installation and Upgrade Guide.

You can also use the Rapid Snap for Virtual feature to protect virtual machines on supported hypervisor platforms agentlessly. Important restrictions apply. For more information on benefits or restrictions for agentless protection, see the topic "Understanding Rapid Snap for Virtual" in the Rapid Recovery User Guide.

For information on downloading Rapid Recovery software, see Obtaining Rapid Recovery software.

License requirements

New Core users must purchase a long-term subscription or perpetual license to use Rapid Recovery.

Some Rapid Recovery Core users start with a trial license, which uses a temporary license key for the duration of the trial. After the trial period expires, you can continue to restore from existing backups, but cannot perform new backups or replication until you purchase a long-term subscription or perpetual license. You must then activate the license on the Rapid Recovery License Portal, download Rapid Recovery license files, and associate them with your Core.

For more information about licensing, see the following resources:

Obtaining Rapid Recovery software

You can obtain Rapid Recovery software using the following methods:

Download from the License Portal. If you have already registered Rapid Recovery in the Rapid Recovery License Portal, you can log into that portal at https://licenseportal.com. From the left navigation menu, click Downloads. and download the appropriate software.
Download from the Data Protection Portal. If you have an active maintenance agreement, you can log into the Data Protection Portal portal at https://dataprotection.quest.com/dashboard. From the top menu, click Settings, and from the left navigation menu, select Downloads . Here you will have access to installers for various Rapid Recover components, including Core, Agent, LMU, DR, and more.
Download trial software from the Rapid Recovery Support website. To download trial software, navigate to the Rapid Recovery Support website at https://support.quest.com/rapid-recovery and from the left navigation menu, click Software Downloads. Here you can access trial versions of Rapid Recovery Core, Agent (for Windows or Linux), tools and utilities, and more. Trial versions function for 14 days, after which time you must purchase and register a subscription or perpetual license to continue using Rapid Recovery. To purchase a license, fill out the web form at https://support.quest.com/contact-us/licensing and select Obtain a license for my product.

You can also obtain the Rapid Recovery Agent software from within the Rapid Recovery Core Console using the following methods:

Protecting machines with the wizard. If the Rapid Recovery Core is installed, you can deploy the Agent software to the machine you want to protect from the Protect Machine Wizard or the Protect Multiple Machines Wizard. Using these wizards, you can also choose to add machines to protection using an older installed version of Agent. For more information about these wizards, see the topics "Protecting a Machine" and "About protecting multiple machines" in the Rapid Recovery User Guide.
Use the Deploy Agent Software feature. If the Rapid Recovery Core is installed, you can deploy the Agent software from the Core to one or multiple machines. This is useful for upgrading Agent to one or more machines simultaneously. From the Protect drop-down menu on the Rapid Recovery Core Console, select Deploy Agent Software and complete details in the resulting wizard. For more information about using this feature, see the topic "Deploying Agent to multiple machines simultaneously from the Core Console" in the Rapid Recovery User Guide.
Download Agent or LMU from the Rapid Recovery Core Console. From a network-accessible Windows machine you want to protect, you can log into the Rapid Recovery Core Console and download the Agent software. From the icon bar, click More and then select Downloads. From the Downloads page, you can download the web installer to install Agent or the Local Mount Utility on Windows machines.
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