If you are uninstalling a Rapid Recovery Core release prior to 6.2, and the Core connects to the Data Protection Portal, a portal plug-in is also present on the Core machine. Before you uninstall the Core, first remove the portal plug-in from the machine.
Complete the steps in this procedure to uninstall the Rapid Recovery Core. The same steps apply to uninstall an AppAssure Core. Only the version number will be different.
1. |
On the Windows server from which you want to uninstall the Rapid Recovery Core, open the Control Panel, click Programs and Features, and then click Uninstall a Program. |
2. |
In the Programs and Features window, double-click the installed Rapid Recovery Core instance; for example: |
If uninstalling AppAssure Core, the version number will be different, for example:
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If the version of Rapid Recovery Core installed does not include support for localization, then the Rapid Recovery Core Installation Wizard appears, showing the Repair/Remove page. Skip to Step 4. |
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If the version of Rapid Recovery Core installed includes support for localization, then the Setup dialog box appears. |
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In the Setup dialog box, from the Choose your language drop-down menu, select the appropriate display language, and then click OK. |
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4. |
On the Repair/Remove page of the Rapid Recovery Core Installation wizard, select Remove, and then click Next. |
The Remove Options page appears.
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To remove your repository, as well as all recovery points and change logs, select Uninstall the configuration settings and data including all backup images and change logs, and then click Uninstall. |
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To leave your repository but remove the Rapid Recovery Core software, clear this option and then click Uninstall. |
The Progress page appears. You can view the progress of the uninstall action on the Progress page.
When the uninstall is complete, the Completed page appears.
6. |
Complete the steps described in this procedure to uninstall the Rapid Recovery Agent software from a Windows machine.
NOTE: If uninstalling the AppAssure Agent software from a Windows machine, the steps are the same except for the product name in the control panel or uninstall wizard. |
1. |
On the computer from which you want to uninstall the Rapid Recovery Agent software, open the Control Panel, click Programs and Features, and then click Uninstall a Program. |
2. |
In the Programs and Features window, double-click the installed version of the Rapid Recovery Agent (or AppAssure Agent) software. |
The Rapid Recovery Agent Installation Wizard appears, showing the Repair/Remove page.
3. |
The Remove Options page appears.
4. |
To remove all data and settings installed by the Rapid Recovery Agent software, select Uninstall the configuration settings and data, including all backup images and change logs and then click Uninstall. |
CAUTION: If you select this option, one setting that is removed is the agent ID, a unique identifier assigned to this protected machine. If you remove the agent ID, and install Rapid Recovery Agent on this machine in the future, you will not be able to connect to existing recovery points saved in the repository. If you want to protect this machine with all of the previous settings and be able to access the existing recovery points in the future, do not select this option. |
The Progress page appears. You can view the progress of the uninstall action on the Progress page.
When the removal is complete, the Completed page appears.
5. |
On the Completed page, you see a message indicating that the system must be restarted before the configuration changes take effect. Take one of the following actions, and then click Finish: |
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To restart now, select Yes, I want to restart my computer now. |
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To restart later, clear the Yes, I want to restart my computer now option. |
Rapid Recovery Agent is uninstalled using the package manager relevant to the Linux distribution on the protected machine.
NOTE: This procedure describes how to remove the contemporary Rapid Recovery Agent software.To uninstall the legacy AppAssure Agent, use the original installer shell script, or manually uninstall it. For more information, see Uninstalling the AppAssure Agent software from a Linux machine. |
When you first install Rapid Recovery Agent on a Linux machine, the repository package creates a local software repository. Then the package manager is able to retrieve and install the packages needed for installation or removal of Rapid Recovery Agent and related software components, such as aamount (now called local mount), aavdisk (now called rapidrecovery-vdisk), and Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting the Agent software to Linux platforms).
Complete the following steps to uninstall the Rapid Recovery Agent software from a Linux machine.
2. |
If you want to remove the configuration file for the software repository, as well as remove Rapid Recovery Agent and related files, skip to step 4. |
3. |
To remove Rapid Recovery Agent and related files, but leave the repository package configuration file, type the command shown below for the appropriate Linux distribution, and then press Enter: |
The package manager removes the Rapid Recovery Agent application and related files. Skip to step 5.
4. |
To remove Rapid Recovery Agent, related files, and the repository package configuration file, type the command shown below for the appropriate Linux distribution, and then press Enter: |
The package manager removes the dependent files from the Linux machine.
After Rapid Recovery Agent is removed from the system, to protect your machine in the Rapid Recovery Core, re-install the Rapid Recovery Agent software or use agentless protection.
This topic describes how to remove AppAssure Agent from a Linux machine for any supported distribution. Uninstalling AppAssure Agent is required before installing Rapid Recovery Agent.
NOTE: If you want the Linux machine to be able to connect to existing recovery points, before uninstalling, Quest recommends first backing up the unique agent ID. For more information, see Backing up and restoring the AppAssure agent ID. |
The standard method to install or remove AppAssure Agent on a Linux machine is to run the appropriate AppAssure installer (a shell script). If you did not retain the installer, manual steps are included to remove AppAssure Agent.
For information about removing Rapid Recovery Agent, see Uninstalling the Rapid Recovery Agent software from a Linux machine.
Complete the following steps to uninstall the AppAssure Agent software from a Linux machine.
3. |
If you have access to the installer script, change to the directory that includes the AppAssure installation script, for example: |
cat /var/log/appassure/appassure*.log | grep "Agent Version" | awk '{print $3}' | tail -n1
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For 32-bit RHEL or CentOS: bash appassure-installer_ubuntu_i386_5.4.3.106.sh -u. |
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For 64-bit RHEL or CentOS: bash appassure-installer_ubuntu_amd64_5.4.3.106.sh -u. |
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For 32-bit SUSE Linux Enterprise Server (SLES): bash appassure-installer_sles_i386_5.4.3.106.sh -u |
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For 64-bit SLES, bash appassure-installer_sles_amd64_5.4.3.106.sh -u |
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For 32-bit Debian and Ubuntu, bash appassure-installer_ubuntu_i386_5.4.3.106.sh -u |
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For 64-bit Debian and Ubuntu, bash appassure-installer_ubuntu_amd64_5.4.3.106.sh -u |
6. |
Alternatively, to remove the AppAssure Agent software manually without the use of the script, run the following command: |
dpkg --force-all -P appassure-vss appassure-vdisk appassure-mono appassure-agent
After AppAssure Agent is removed from the system, to protect your machine in the Rapid Recovery Core, install the Rapid Recovery Agent software or use agentless protection.
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