Rapid Recovery 6.1.3 - User Guide

Core-level tools

In addition to configuring Core settings, you can also use the Core-level tools described in the following table.

Understanding system information for the Core

Rapid Recovery lets you view information about the Rapid Recovery Core. You can view general information, information about local volumes, and information about mounted volumes.

In the General pane, you can see the information described in the following table.

The Volumes pane includes the following information about storage volumes for the Core machine: Name, device ID, file system, raw capacity, formatted capacity, used capacity, and mount points.

The Replay Engine Connections pane displays detailed information about currently mounted recovery points. You can view the local end point, remote end point, mounted image agent ID, mounted image ID, and the mounted image display name. You can see if the mount is writable, view the authenticated user, bytes read, and bytes written.

You can dismount recovery points that are mounted locally on a Core from the Mounts page. For more information about dismounting recovery points, see Dismounting recovery points.

For more information, see Viewing system information for the Core.

Viewing system information for the Core

System information for the Core includes general information, information about local volumes, and information about mounted volumes for the Core. For a detailed description of the information available on this page, see Understanding system information for the Core.

Complete the steps in this procedure to view system information for the Core.

NOTE: You can also see system information for a specific protected machine. For more information, see Viewing system information for a protected machine.

2.	On the icon bar, click (More) and then click System Information.

The System information page appears.

Accessing Core logs

Information about various activities for the Rapid Recovery Core are saved to the Core log file. This file, AppRecovery.log, is stored by default in the path C:\ProgramData\AppRecovery\Logs.

NOTE: Depending on your settings, the AppRecovery directory may not be visible on the Rapid Recovery Core. To see this directory, you may need to change the Folder Options control panel to show hidden files, folders, and drives. If these settings include the option to hide extensions for known file types, the Core log file may appear as AppRecovery with no .log extension.

The core log includes information about completed Core jobs, connection failures, results of attempts on the part of the Core to contact the License Portal, and other information. Each statement stored in the Core log file is preceded by one of four qualifiers: INFO, DEBUG, ERROR, and WARN. These qualifiers help categorize the nature of information stored in the log when diagnosing an issue.

NOTE: Similarly, a log file is also stored on each protected machine containing information relating to its attempts at communicating with the Core. For more information about machine logs, see Downloading and viewing the log file for a protected machine.

The ability to access logs can be useful when troubleshooting an issue or working with Quest Rapid Recovery support. To access logs, see the following procedures: