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Rapid Recovery 6.1.3 - Third-Party Integration Guide

Introduction to Rapid Recovery Add-on for Kaseya Introduction to Rapid Recovery and installing it using the Add-on for Kaseya Using the Rapid Recovery Add-on for Kaseya About us

Rapid Recovery system requirements

This section describes the system and license requirements for installing the Rapid Recovery Core, Rapid Recovery Agent, and Rapid Recovery Central Management Console.

Recommended network infrastructure

For running Rapid Recovery, Quest requires a minimum network infrastructure of 1 gigabit Ethernet (GbE) for efficient performance. Quest recommends 10GbE networks for robust environments. 10GbE networks are also recommended when protecting servers featuring large volumes (5TB or higher).

If multiple network interface cards (NICs) are available on the Core machine that support NIC teaming (grouping several physical NICs into a single logical NIC), and if the switches on the network allow it, then using NIC teaming on the Core may provide extra performance. In such cases, teaming up spare network cards that support NIC teaming on any protected machines, when possible, may also increase overall performance.

If the core uses iSCSI or Network Attached Storage (NAS), Quest recommends using separate NIC cards for storage and network traffic, respectively.

Use network cables with the appropriate rating to obtain the expected bandwidth. Quest recommends testing your network performance regularly and adjusting your hardware accordingly.

These suggestions are based on typical networking needs of a network infrastructure to support all business operations, in addition to the backup, replication, and recovery capabilities Rapid Recovery provides.

Rapid Recovery Core installation requirements

Install the Rapid Recovery Core on a dedicated Windows 64-bit server. Servers should not have any other applications, roles, or features installed that are not related to Rapid Recovery. As an example, do not use the Core machine to also serve as a hypervisor host (unless the server is an appropriately sized Quest DL series backup and recovery appliance).

As another example, do not use the Core server as a high-traffic web server. If possible, do not install and run Microsoft Exchange Server, SQL Server, or Microsoft SharePoint on the Core machine. If SQL Server is required on the Core machine – for example, if you are using Rapid Recovery DocRetriever for SharePoint – make sure you allocate more resources, in addition to those needed for efficient Core operations.

Depending on your license and your environment requirements, you may need to install multiple Cores, each on a dedicated server. Optionally, for remote management of multiple Cores, you can install the Rapid Recovery Central Management Console on a 64-bit Windows computer.

For each machine you want to protect in a Rapid Recovery Core, install the Rapid Recovery Agent software version appropriate to that machine's operating system. Optionally, you can protect virtual machines on a VMware ESXi host without installing the Rapid Recovery Agent. This agentless protection has some limitations. For more information, see the topic "Understanding Rapid Snap for Virtual" in the Rapid Recovery User Guide.

Before installing Rapid Recovery release 6.1, ensure that your system meets the following minimum hardware and software requirements. For additional guidance for sizing your hardware, software, memory, storage, and network requirements, see knowledge base article 185962, “Sizing Rapid Recovery Deployments.”

Rapid Recovery Core and Central Management Console requirements

Requirements for the Rapid Recovery Core and the Central Management Console (CMC) are described in the following table.

Operating system requirements for the Central Management Console are identical to the requirements for the Rapid Recovery Core. These components can be installed on the same machine or on different machines, as your needs dictate.

Table 1. Rapid Recovery Core and Central Management Console requirements



Operating system

The Rapid Recovery Core and Central Management Console require one of the following 64-bit Windows operating systems (OS). They do not run on 32-bit Windows systems or any Linux distribution. Rapid Recovery Core requires one of the following x64 Windows operating systems:

Windows operating systems require the .NET Framework 4.5.2 to be installed to run the Rapid Recovery Core service. Additionally, any OS marked with * requires the ASP .NET 4.5x role or feature. When installing or upgrading the Core, the installer checks for these components based on the OS of the Core server, and installs or activates them automatically if required.

The Rapid Recovery Core supports all x64 editions of the Windows OS listed, unless otherwise indicated. The Rapid Recovery Core does not support Windows Server core editions.

If any operating system listed specifies a service pack (for example, Windows 7 SP1), then the OS with the specified service pack is the minimum requirement. If an operating system is listed without a service pack (for example, Windows 8), then the base operating system is supported. Any subsequent SP for a listed OS is also supported, unless explicitly excluded.

For optimal performance, it is recommended that you install the Rapid Recovery Core on more recent operating systems such as Windows 8.1 (or later) and Windows Server 2012 (or later).


64-bit only


8GB RAM or more

Quest highly recommends using Error Checking & Correction (ECC) memory, to ensure optimum performance of Rapid Recovery Core servers.


Quad-core or higher


Quest recommends locating your repository on direct attached storage (DAS), storage area network (SAN), or network attached storage (NAS) devices (listed in order of preference).


1 gigabit Ethernet (GbE) minimum

Network hardware

Use network cables with the appropriate rating to obtain the expected bandwidth.

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