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Rapid Recovery 6.1.3 - Installation and Upgrade Guide

Introduction to Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components About installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console About the Local Mount Utility
Upgrading to Rapid Recovery About us

Installing the Rapid Recovery Agent software

For agent-based protection, install the Rapid Recovery Agent software on machines that you want to protect with Rapid Recovery Core release 6.1, using the criteria specified below.

If upgrading a Linux machine from AppAssure Agent to Rapid Recovery Agent, perform these basic steps:

For more information, see Backing up and restoring the AppAssure agent ID.

For more information, see Uninstalling the AppAssure Agent software from a Linux machine.

For more information, see About installing the Agent software on Linux machines.

For more information, see Configuring the Rapid Recovery Agent on a Linux machine.

This process is also described in the topic Backing up and restoring the AppAssure agent ID.

For new installations, or if the drivers in the version of the Rapid Recovery Agent software you are upgrading to have changed, you are prompted to restart your system.

Install the Rapid Recovery Agent software on machines that you want to protect using the following criteria:

Review the methods to obtain the Rapid Recovery Agent software and determine which method you will use. Then obtain the software, and install on the machines you want to protect on the Rapid Recovery Core. Finally, add the machines to protection on your Core.

Obtaining the Rapid Recovery Agent software

You can obtain the Agent software using one of the following methods:

Download from the Rapid Recovery Core Console. If the Rapid Recovery Core is installed, you can log into the Rapid Recovery Core Console and download the software to the machine you want to protect. From the icon bar, click More and then select Downloads. From the Downloads page, you can download the web installer for the Agent component.
Download from the License Portal. If you have already registered your software in the Rapid Recovery License Portal, you can log into the portal at https://licenseportal.com and download the software to the machine you want to protect.

For more information about the Rapid Recovery License Portal, including obtaining a license key or registering and creating a License Portal account, see the Rapid Recovery License Portal User Guide.

Deploy the Agent software when protecting a machine. If the Rapid Recovery Core is installed, you can deploy the Agent software to the machine you want to protect from the Protect Machine Wizard. For more information about using this wizard, see the topic Protecting a Machine in the Rapid Recovery User Guide.
Deploy the Agent software when protecting to multiple machines. If the Rapid Recovery Core is installed, you can deploy the Agent software to multiple machines using the Protect Multiple Machines Wizard. For more information about using this wizard, see the topic About protecting multiple machines in the Rapid Recovery User Guide.
Use the Deploy Agent Software feature. If the Rapid Recovery Core is installed, you can deploy the Agent software to one or multiple machines using the Deploy Agent Software option, accessed from the Protect drop-down menu on the Rapid Recovery Core Console. For more information about using this feature, see the topic Deploying Agent to multiple machines simultaneously from the Core Console in the Rapid Recovery User Guide.

Installing the Rapid Recovery Agent software on Windows machines

Deploy the Rapid Recovery Agent installer file to the machine you want to protect using one of the methods described in Installing the Rapid Recovery Agent software. Then launch the installer program as described below to install or upgrade the software on each Windows machine you want to protect in the Rapid Recovery Core.

The procedure for installing on Windows Server Core editions differs than other versions of Windows, since that version describes how to install from the command line. For more information, see Installing the Agent software on Windows Server Core Edition machines.

Depending on the configuration of your machine, the User Account Control window or the Open File - Security Warning window may appear.

4.
In the Setup dialog box, from the language field, select the appropriate language and then click OK.
1.
Click Yes.
The Rapid Recovery Agent Installation Wizard appears, showing the Progress page of the wizard. The application downloads to the destination folder, with progress displayed in the progress bar. When finished, the wizard automatically advances to the Completed page.
6.
In the Rapid Recovery Agent Installation Wizard, on the Welcome page, click Next to continue with the installation.

The License Agreement page appears.

7.
On the License Agreement page, select I accept the terms in the license agreement, and then click Next.

The Prerequisites page appears.

The Installation Options page appears.

10.
On the Installation Options page, review the installation options. If necessary, modify them as described below.
In the Destination Folder text field, review the destination folder for the installation. If you want to change the location, do the following:
In the Browse to Destination Folder dialog box, select a new location.
In the Port Number text field, enter a port number to use for communication between the Agent software on the protected machine and the Rapid Recovery Core.
Select Allow Agent to automatically send diagnostic and usage information to Quest Inc. to share this type of information (in aggregate) with Quest. If you do not want to send this information, clear this option.

The Progress page appears, and includes a status bar that lets you monitor the progress of the installation.

When the installation is complete, the Completed page appears. Skip to Step 12.

12.
On the Completed page, if you see a message indicating that the system must be restarted before the installation takes effect, perform one of the following steps:
To restart now, select Yes, I want to restart my computer now.
To restart later, clear the Yes, I want to restart my computer now option.
13.
On the Completed page, click Finish.

The installer wizard closes, and the Agent installation is complete. If you designated this option, the machine may restart if necessary.

Installing the Agent software on Windows Server Core Edition machines

Complete the steps in the following procedure to install the Agent software on a Windows Server Core machine.

NOTE: The following procedure installs the Agent software in console mode. To install in silent mode instead, append /silent to the installer file name on the command line. For example, Agent-X64-6.X.X.xxxxx.exe /silent.

The installation program installs the Agent software and displays progress in the console. Upon completion, new installations trigger an automatic restart of the machine, whereas Agent upgrades may not require a machine restart.

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