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Rapid Recovery 6.1.3 - Installation and Upgrade Guide

Introduction to Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components About installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console About the Local Mount Utility
Upgrading to Rapid Recovery About us

Installing Rapid Recovery

Before you begin installing Rapid Recovery, consider which components are necessary for your implementation, as not all components are required. At minimum, plan to install Rapid Recovery Core on a dedicated Windows server. You may also need to install the Rapid Recovery Agent software on the Windows or Linux machines you want to protect. If your environment consists of only VMware vCenter/ESXi or Hyper-V virtual machines (VMs), you can opt to protect those machines without installing the Rapid Recovery Agent on every machine. This option is called Rapid Snap for Virtual, or agentless protection. Optionally, if you plan to set up and manage multiple Cores from one interface, you can install the Rapid Recovery Central Management Console service.

The steps you must follow to install Rapid Recovery are:

Step 1: Register at the Rapid Recovery License Portal at https://licenseportal.com, create an account, and obtain a software license. A license key or license file is necessary to download the Rapid Recovery Core and Rapid Recovery Agent software and to configure and protect machines. For more information about obtaining a license key or file, or registering and creating a Rapid Recovery License Portal account, see the Rapid Recovery License Portal User Guide.
Step 2: Review and ensure that the system requirements have been met for the servers and machines on which you plan to install Rapid Recovery components. For more information, see Rapid Recovery system requirements.
Step 3: Install the Rapid Recovery Core software on each Windows machine you plan to use as a Core. For more information, see Installing the Rapid Recovery Core. Before you use the Core to protect machines, you must also specify a storage location in which to configure a repository that stores your data. For detailed information, see the “Working with repositories” in the Rapid Recovery User Guide.
Step 4: Install the Rapid Recovery Agent software on the Windows or Linux machines you plan to protect. For more information, see Installing the Rapid Recovery Agent software on Windows machines and About installing the Agent software on Linux machines. You can also protect virtual machines on a VMware vCenter/ESXi or Hyper-V host without installing the Agent software on every VM. Some important exclusions apply. For more information, see the topic Understanding Rapid Snap for Virtual in the Rapid Recovery User Guide.
Step 5: If you need to manage multiple Rapid Recovery Cores in your environment, install and configure the Rapid Recovery Central Management Console. For more information about installing the Central Management Console, see Installing the Rapid Recovery Central Management Console. For more information about configuring the Central Management Console, see "Configuring the Rapid Recovery Central Management Console" in the Rapid Recovery User Guide.

Optionally, you may want to perform other configuration tasks, such as setting encryption keys, configuring event notification, or replicating recovery points from a source Core to a target Core. Each of these configuration tasks is included in the Quick Start Guide feature of Rapid Recovery Core. You can read more information about the Quick Start Guide or performing these tasks independently in the Rapid Recovery User Guide. That document also contains information about tasks such as configuring an SMTP server for notification messages, changing the data retention policy, or configuring SQL attachability.

Understanding Rapid Recovery components

This section describes the Rapid Recovery components available for backup, replication, and recovery. The purpose of this section is to help you gain an understanding of the components that you may install in your Rapid Recovery environment and how they work together to help protect your data.

Rapid Recovery Core. The central component of the Rapid Recovery architecture, the Core provides the essential services for backup, recovery, retention, replication, archiving, and management. The Core manages the repositories that store your backup data. It contains the settings that change behavior, manages schedules for backups, replication and archives, provides security, and enforces your data retention policy. After the Core is installed, you access it using the web-based interface called the Rapid Recovery Core Console. The Rapid Recovery Core must be installed on a dedicated Windows server. Depending on your license and your environment requirements, you may need to install multiple Cores.
Rapid Recovery Central Management Console. This optional component is a web portal that simplifies the process of managing multiple Rapid Recovery Cores. Using the Central Management Console on a Windows server, you can group and manage multiple Cores in your environment through a single web-based interface. You can also generate reports for multiple Cores from one UI. If you install multiple Rapid Recovery Cores, you can install this separate service to manage them.
Rapid Recovery Agent. This component is the primary provider of the services and software that let you protect your data. You install Rapid Recovery Agent software on the Windows and Linux machines in your environment (for example, on an Exchange server, SQL Server, Windows and Linux desktop and laptop machines, and so on). After you add a machine with the Agent software as a protected machine in the Rapid Recovery Core, the Agent software tracks changed data blocks on the disk volume of the machine and creates snapshot images of the data which it sends to the Core, based on the backup schedule. You manage protected machines using the Core Console of the associated Core, including establishing or changing the frequency of backups.
Rapid Recovery Command Line Management utility. The Rapid Recovery Command Line Management utility, cmdutil.exe, provides third-party access to manage system functionality. This tool permits scripting of the Rapid Recovery Core management functions. In previous versions of the product (AppAssure), this tool was called AACMD.
Rapid Recovery PowerShell Module. The Rapid Recovery PowerShell Module is a Windows utility that lets users interact with the Core server by using Windows PowerShell scripts. This module offers some of the same functionality that the Rapid Recovery Core Console graphic user interface (GUI) provides. For example, the Rapid Recovery PowerShell Module can mount recovery points or force a snapshot of a protected machine.

About installing the Rapid Recovery Core

Because the Rapid Recovery Core manages the backups of all protected machines in your environment, you should install the Rapid Recovery Core on a dedicated server. Depending on your license and your environment requirements, you may need to install multiple Cores.

To use Rapid Recovery Core, you must register it with the Rapid Recovery License Portal. This requires you to create a license portal account, if you do not already have one. The email address you use to register your license portal account is used in the future for important communication. To register, or to access the license portal, visit https://licenseportal.com.

Many users start with a trial license. Once the trial period expires, the Rapid Recovery Core stops taking snapshots until you obtain and register an updated license. Once you have upgraded or purchased your Rapid Recovery license, you will receive by email either a license file or a license key.

For information about obtaining a license key, see the Rapid Recovery License Portal User Guide.

For information about managing licenses from the Core, see the topic Managing Licenses in the Rapid Recovery User Guide.

The license portal identifies a Rapid Recovery Core by its Core ID. For this reason, to avoid a conflict between managing Core IDs, Quest recommends not cloning machines with Rapid Recovery Core installed. In the event you have already done so, then remove the Rapid Recovery Core software on the cloned machine, and then reinstall it. This results in a new Core ID being assigned to the cloned machine.

When installing the Rapid Recovery Core, you can choose to automatically update the Rapid Recovery Core software. You can also choose to be notified about or to ignore updates. Once installation is complete, these settings can be changed at any time. For more information on changing automatic update settings, see the topic Configuring update settings in the Rapid Recovery User Guide.

The Rapid Recovery Core requires a 64-bit Windows platform; 32-bit systems and Linux systems are not supported. For more information, see Rapid Recovery Core installation requirements. In addition, on Windows 8, Windows 8.1, Windows 10, Windows Server 2012, and Windows Server 2012 R2 operating systems, you must have the ASP.NET 4.5 feature installed on the server. If you do not have the feature installed, the GUI will not load correctly.

After you install the Rapid Recovery Core, you can download the Rapid Recovery Agent installer from the Core or the Rapid Recovery License Portal for each machine that you want to protect using the Rapid Recovery Agent software.

Installing the Rapid Recovery Core

Before you begin, see About installing the Rapid Recovery Core .

Complete the procedure below to install or upgrade the Rapid Recovery Core.

Depending on the configuration of your machine, the User Account Control window or the Open File - Security Warning window may appear.

5.
In the Setup dialog box, from the language field, select the appropriate language and then click OK.
1.
Click Yes.
7.
In the Rapid Recovery Core Installation Wizard, on the Welcome page, click Next to continue with the installation.

The License Agreement page appears.

8.
On the License Agreement page, select I accept the terms in the license agreement, and then click Next.

The Prerequisites page appears.

The Installation Options page appears.

11.
On the Installation Options page, review the installation options. If necessary, modify them as described below.
In the Destination Folder text field, review the destination folder for the installation. If you want to change the location, do the following:
In the Browse to Destination Folder dialog box, select a new location.
In the Core port number text field, enter a port number to use for communication between the Rapid Recovery Core and its protected machines.
In the VMware Proxy port number text field, enter a port number to use for communication between the Rapid Recovery Core and the VMware Virtual Disk Development Kit (VDDK) libraries used for creating and accessing VMware virtual disk storage.
Optionally, in the Select optional components area, if you want to install Mailbox Restore, select Mailbox Restore for Exchange.

Mailbox Restore for Microsoft Exchange is a comprehensive email recovery program that works with Rapid Recovery and the Rapid Recovery Local Mount Utility (LMU) to recover Exchange items from a full data store to a single email message. For more information about Mailbox Restore, see the Mailbox Restore for Microsoft Exchange using Rapid Recovery User Guide.

Select Allow Core to automatically send diagnostic and usage information to Quest Inc. to share this type of information (in aggregate) with Quest. If you do not want to send this information, clear this option.

The Update Options page appears.

13.
On the Update Options page, choose from one of the options described in the following table.

Table 9. Update options for Rapid Recovery Core

Option

Description

Automatically install updates (recommended)

If you select this option, the Rapid Recovery Core will automatically compare your version of the Core with the latest version available, once weekly. If a minor update is available (for example, upgrade to 6.0.2 from 6.0.1), the updated version is installed automatically after the nightly jobs have completed. If a major upgrade is available (for example, upgrade to 6.1 from 5.4.x, or 6.1 from 6.0.2), you will see an alert at the top of the Rapid Recovery Core Console when a newer version is available, including a link to download the update.

When using replication, configuring your system to install updates automatically could result in upgrading the source core before the target core. Updating cores in this sequence may result in replication failure or the inability to set up new replication between cores.

For replication users, Quest recommends administrators apply automatic upgrades only to the target core, and then manually upgrade the source core, and lastly upgrade the protected machines.

Notify me about updates, but do not install them automatically

If you select this option, you will see an alert at the top of the Rapid Recovery Core Console when a newer version is available, including a link to download the update.

Never check for updates

If you select this option, you will not be notified when a newer version is available.

If you choose to install automatic updates or to be notified about them, then the software version on the Rapid Recovery Core is checked against available software updates on a weekly basis. If a new version is detected, and if you selected the option to automatically update, then the updated version of the Core is installed after other scheduled nightly jobs have completed.

You can change how frequently the system checks for updates (options include daily, weekly, monthly, or never) at any time by configuring the update settings for the Core in the Rapid Recovery Core Console. From the icon bar, click [Settings] (Settings), and then navigate to Updates. For more information on how to change these settings, see the topic Configuring update settings in the Rapid Recovery User Guide.

The Progress page appears and includes a status bar that lets you monitor the progress of the installation.

When the installation is complete, the Completed page appears.

15.
Click Finish to close the installer.

For information on configuring the Rapid Recovery Core and protecting and managing your data, see the Rapid Recovery User Guide.

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