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Rapid Recovery 6.1.2 - User Guide

Introduction to Rapid Recovery Core Console Core settings Repositories Encryption keys Protecting machines
About protecting machines with Rapid Recovery Support for dynamic and basic volumes Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
Bare metal restore for Windows machines Understanding boot CD creation for Windows machines Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Viewing the recovery progress Starting a restored target server Troubleshooting connections to the Universal Recovery Console Repairing boot problems Performing a file system check on the restored volume
Managing aging data Archiving Cloud storage accounts The Local Mount Utility The Central Management Console Core Console references Command Line Management utility PowerShell module
Prerequisites for using PowerShell Working with commands and cmdlets Rapid Recovery PowerShell module cmdlets Localization Qualifiers
Scripting REST APIs About us Glossary

Core-level tools

In addition to configuring Core settings, you can also use the Core-level tools described in the following table.

Table 23. Other Core-level tools

UI Element

Description

System information

Rapid Recovery lets you view information about the Rapid Recovery Core that includes system information, local and mounted volumes, and Replay engine connections.

For more information on the information displayed on the System information page, see Understanding system information for the Core.

For more information on how to view System information, see Viewing system information for the Core.

Downloading Core log files

Information about various activities for the Rapid Recovery Core are saved to the Core log file. To diagnose possible issues, you can download and view logs for your Rapid Recovery Core. For more information on accessing and viewing the Core logs, see Accessing Core logs.

Each protected machine also saves a log of activity. This log can be uploaded to the Core if you select the nightly job called Downloading the logs from the protected machines. For more information about nightly jobs, see Understanding nightly jobs. For more information about how to configure nightly job settings for the Core, see Configuring nightly jobs for the Core. For more information about configuring nightly jobs for specific protected machines, see Customizing nightly jobs for a protected machine.

Understanding system information for the Core

Rapid Recovery lets you view information about the Rapid Recovery Core. You can view general information, information about local volumes, and information about mounted volumes.

In the General pane, you can see the information described in the following table.

Table 24. System information

UI Element

Description

Host name

The machine name of your Rapid Recovery Core.

OS version

The version of the operating system installed on the Rapid Recovery Core.

OS architecture

Lists the underlying structure and design of the machine hosting your Rapid Recovery Core. Potentially includes chipset and lists 64-bit system. Rapid Recovery Core supports 64-bit systems only.

Memory (physical)

Lists the amount of Random Access Memory installed on the Core machine.

Display name

Shows the display name of the Core, which is configurable (see Configuring Core general settings).

Fully qualified domain name

Shows the fully qualified domain name for the Core machine.

Metadata cache location

Shows the path of the metadata cache location.

For more information, see Understanding deduplication cache and storage locations.

Primary cache location

Shows the path of the primary deduplication cache location.

For more information, see Understanding deduplication cache and storage locations.

Secondary cache location

Shows the path of the secondary deduplication cache location.

For more information, see Understanding deduplication cache and storage locations.

The Volumes pane includes the following information about storage volumes for the Core machine: Name, device ID, file system, raw capacity, formatted capacity, used capacity, and mount points.

The Replay Engine Connections pane displays detailed information about currently mounted recovery points. You can view the local end point, remote end point, mounted image agent ID, mounted image ID, and the mounted image display name. You can see if the mount is writable, view the authenticated user, bytes read, and bytes written.

You can dismount recovery points that are mounted locally on a Core from the Mounts page. For more information about dismounting recovery points, see Dismounting recovery points.

For more information, see Viewing system information for the Core.

Viewing system information for the Core

System information for the Core includes general information, information about local volumes, and information about mounted volumes for the Core. For a detailed description of the information available on this page, see Understanding system information for the Core.

Complete the steps in this procedure to view system information for the Core.

1.
Navigate to the Rapid Recovery Core Console.

The System information page appears.

Accessing Core logs

Information about various activities for the Rapid Recovery Core are saved to the Core log file. This file, AppRecovery.log, is stored by default in the path C:\ProgramData\AppRecovery\Logs.

The core log includes information about completed Core jobs, connection failures, results of attempts on the part of the Core to contact the License Portal, and other information. Each statement stored in the Core log file is preceded by one of four qualifiers: INFO, DEBUG, ERROR, and WARN. These qualifiers help categorize the nature of information stored in the log when diagnosing an issue.

The ability to access logs can be useful when troubleshooting an issue or working with Quest Rapid Recovery support. To access logs, see the following procedures:

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