When you create a Deduplication Volume Manager (DVM) repository, you can specify its location on a local storage volume or on a storage volume on a Common Internet File System (CIFS) shared location. If creating the repository locally on the Core server, you must allocate resources accordingly.
DVM repositories must be stored on primary storage devices. Archival storage devices such as Data Domain are not supported due to performance limitations. Similarly, repositories should not be stored on NAS filers that tier to the cloud, as these devices tend to have performance limitations when used as primary storage.
Quest recommends locating your repository on direct attached storage (DAS), storage area network (SAN), or network attached storage (NAS) devices. These are listed in order of preference. If installing on a NAS, Quest recommends limiting the repository size to 6TB. Any storage device must meet the minimum input/output requirements. For these requirements, and for additional guidance for sizing your hardware, software, memory, storage, and network requirements, see the Rapid Recovery Sizing Guide referenced below.
Always create your repository in a dedicated folder or directory, not the root folder on a volume. For example, if installing on a local path, use D:\Repository\ instead of D:\. The best practice is to create separate directories for data and metadata. For example, D:\Repository\Data and D:\Repository\Metadata.
For more information on using Rapid Recovery, see the Rapid Recovery User Guide. For more information on managing Rapid Recovery licenses, see the Rapid Recovery License Portal User Guide. For more information on sizing your hardware, software, memory, storage, and network requirements, see the Rapid Recovery Sizing Guide referenced in knowledge base article 185962, “Sizing Rapid Recovery Deployments.”
Before you can install Rapid Recovery components, you must register at the Rapid Recovery License Portal, create an account, and obtain a license key or file, which is required to download the Rapid Recovery Core and Rapid Recovery Agent software and to configure and protect machines. To register the Core with the license portal, the server must have internet connectivity, and be able to check in with the license portal on a regular basis.
For more information about the Rapid Recovery License Portal, obtaining a license key, and registering for an account, see the Rapid Recovery License Portal User Guide.
For customers with a valid support agreement, Quest provides call-in or email support for the current major and minor release, when patched to the latest maintenance release. That release is known as N. Quest also fully supports N - 1 and N - 2. Intermediate versions receive limited support.
Quest describes its product lifecycle (PLC) support policy on its Support website (visit https://support.quest.com/rapid-recovery/, click Policies & PLC, and then expand Software Product Support Lifecycle Policy). To understand full support, limited support, and discontinued support, consult the policy referenced above.
License portal accounts are free. If you are a new user, register at https://licenseportal.com. When you register, use the email address that is on file with your Quest sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Quest sales representative for assistance.
For more details about the license portal, please see the Rapid Recovery License Portal User Guide on our documentation website.
A software license. Use of Rapid Recovery requires a license. You can use a trial license, which has a limited lifetime; or you can use a long-term (non-trial) license. After a trial license expires, the Rapid Recovery Core stops taking snapshots until you obtain and register a valid long-term license.
If you registered for a trial version of Rapid Recovery, the installer is configured with a trial license which you can use immediately. This temporary license is valid for 14 days, and can be extended one time by the group administrator to a 28-day license.
After you purchase software or a DL appliance, you receive by email a long-term (non-trial) license file or license number. If specified on the sales order, the license is sent to the end user email address. Otherwise, the long-term license is sent to the contact email address on the sales order.
When you register for a trial version, a trial license is written into the Rapid Recovery Core software installer. Simply log in to your license portal account and download the Rapid Recovery Core software. Carefully review the Rapid Recovery system requirements, and install a Rapid Recovery Core. You can begin protecting machines and backing up immediately.
If you purchased a software license and did not start with a trial license, then you are prompted for the license from the Core Console after you install the Rapid Recovery Core. Enter the license number, or browse and locate the license file provided to you by email in your sales order. For more information, see the topic Updating or changing a license in the Rapid Recovery User Guide.
For uninterrupted backups, upgrade to a long-term license before the trial period expires. Once a trial license expires, the Rapid Recovery Core stops taking snapshots. To resume backups interrupted by the lack of a license, obtain a long-term license and enter the license information into the Core Console.
If a Core does not contact the license portal for 20 days after the grace period, it will be removed from the license pool automatically. If the Core subsequently connects to the license portal, it will be restored automatically on the license portal.
To request a license upgrade, contact your sales representative by completing the Contact Sales web form at https://www.quest.com/register/95291/. Once you have upgraded or purchased your long-term Rapid Recovery license through your Sales representative, you receive an email that includes your new license key or file. Enter this license information in the Core Console. For more information, see the topic Updating or changing a license in the Rapid Recovery User Guide.
To add a license to a DL series backup and recovery appliance, see the topic Adding a license in the Rapid Recovery User Guide.