Rapid Recovery 6.1.2 - Mailbox Restore for Exchange User Guide

Microsoft Outlook criteria

To use Rapid Recovery to recover an Exchange item, you must have Microsoft Outlook installed and configured on the same machine on which Rapid Recovery is installed.

The machine on which Rapid Recovery is installed also must adhere to the following criteria:

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Microsoft Outlook 2007 or later is installed on the machine with Rapid Recovery (usually the Core).

NOTE: Microsoft Outlook 2013 is supported with Mailbox Restore version 5.3.7 and later.

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There is at least one profile configured in Microsoft Outlook.

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The Outlook profile associated with Rapid Recovery has full-control permissions, including Send As and Receive As permissions.

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The Outlook Cached Exchange Mode option under the Outlook profile associated with Rapid Recovery is disabled.

NOTE: If you open Rapid Recovery on a machine that does not include a compatible version of Outlook, you receive a message reminding you that a supported version of Outlook must be installed. Clicking OK on this message opens Rapid Recovery, but the data store is not available for item-level recovery.

Granting the required permissions in Microsoft Exchange Server

Certain permissions must be set on Microsoft Exchange Server to complete a recovery with Rapid Recovery. For example, add the Administrator role to the mailbox, and then grant full access permission to the mailboxes you want to restore. The procedures for these permissions are specific to the version of Exchange installed on the server.

Rapid Recovery requires that you have full access permissions in Exchange to complete a recovery. For Exchange 2016, 2013, and 2010, you need to add a mailbox as a member of a role group and then grant full access permissions for the mailbox.

For more information about setting permissions for Exchange, refer to the following topics found on the Microsoft Web site http://www.technet.com, which contains a knowledge base of helpful procedures and topics that pertain to Microsoft Exchange:

NOTE: Use the drop-down list below the topic title to select your version of Exchange, when applicable.

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Add-MailboxPermission. All Exchange versions. Shows how to use the Add-MailboxPermission cmdlet to grant Full Access permissions for a mailbox.

NOTE: You must have the proper role permissions to complete these procedures. Refer to the topic, Role Management Permissions on http://www.technet.com for the required permissions.

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Permissions. Exchange 2016, 2013, and 2010 only. Provides an overview of permissions topics for the selected version of Exchange.

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Manage Role Group Members. Exchange 2016 and 2013 only. Provides instructions for using the Exchange Administration Center (EAC) to add members to a role group, and using the Shell to add members to a role group.

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Add Members to a Role Group. Exchange 2010 only. Provides instructions for using the Exchange Administration Center (EAC) to add members to a role group, and using the Shell to add members to a role group.

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Manage Full Access Permissions. Exchange 2010 and 2007 only. Provides instructions for how to use the Exchange Management Console (EMC) or the Shell to manage Full Access permissions for a mailbox.

NOTE: You must have the proper role permissions to complete these procedures. Refer to the topic, Role Management Permissions, and then Role Groups on http://www.technet.com to determine which permissions are required.

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Allow Mailbox Access. Exchange 2010 and 2007 only. Explains how to use the Exchange Management Console to grant the Full Access permission for a mailbox.

NOTE: Any administrator delegated with Exchange administrator permissions must be a member of the local administrators group. Microsoft does not recommend delegating local administrator permissions to Exchange Recipient or Exchange View Only administrator roles.

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How to Add a User or Group to an Administrator Role. Exchange 2007 only. Explains how to use the Exchange Management Console (EMC) to add a user or group to an administrator role.

Mailbox Restore system requirements

Microsoft Outlook criteria

Prerequisites for Mailbox Restore for Exchange

Understanding the Mailbox Restore installation

Opening Mailbox Restore for Exchange

Before you begin using Mailbox Restore for Exchange, complete the following prerequisites:

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Set the proper permissions.

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Verify that Microsoft Outlook is installed.

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Optionally, download and installed the Local Mount Utility.

Without the proper permissions and an instance of Outlook installed on the Mailbox Restore machine, Mailbox Restore is unable to perform Exchange-item recovery, even if the Exchange server is protected by an Rapid Recovery Core.

The Local Mount Utility is the recommended means for opening an Exchange database in Mailbox Restore, but it is not required. You can also open Mailbox Restore directly from the folder in which the application is saved and then open the Exchange database from the File menu.