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Rapid Recovery 6.1.2 - Mailbox Restore for Exchange User Guide

Legend Understanding Mailbox Restore for Exchange Preparing to use Mailbox Restore for Exchange The Local Mount Utility and Mailbox Restore Using Mailbox Restore for Exchange Restoring Exchange data using Mailbox Restore Exchange database maintenance in Mailbox Restore About us Glossary

Closing an Exchange data store in Mailbox Restore

After you finish recovering the Exchange item, close the data store. Maintaining a clean environment by closing databases that you are no longer using for recovery could prevent future technical issues.

Complete the steps in the following procedure to close the Exchange data store using Mailbox Restore.

1.
From the Mailbox Restore home page, click the Close drop-down list.
The database or databases close and Mailbox Restore remains open.

Exchange database maintenance in Mailbox Restore

This section describes how to use Mailbox Restore to check an Exchange database for corruption and repair any damaged data and repair the database when necessary.

There are many possible causes of database corruption; for example, when there is an unplanned power outage, a hard disk error or failure, or if a user restarts a machine without properly closing an open data store.

Mailbox Restore can perform integrity checks on a database to verify that the file is not corrupted. Integrity checks reduce the chances of recovering a corrupted Exchange item and infecting a healthy database.

Mailbox Restore log files

Logs are text-based records of the activities of an application. If you encounter an error or other issue that you cannot resolve yourself, Quest Support can use the Mailbox Restore logs to troubleshoot for a solution. If such a case occurs where you need to work with Quest Support to resolve an issue with Mailbox Restore, you may be advised to send the Support technician the log files.

The default location of these log files is:

The two log files created for Mailbox Restore are MailboxRestore.log and MailboxRestore.Restore.Server.log.

Performing a physical integrity check on a data store

With Mailbox Restore, you can perform a physical integrity check on the data store and then run procedures to repair any damage. A physical integrity check verifies whether a database can be mounted for recovery and whether it is valid. Performing a physical integrity check reduces the risk of accidentally recovering corrupted data. Mailbox Restore lets you select which aspects of the check to include so that you can target the check on key areas. You can also select all the options for a thorough scan of the database.

1.
From the toolbar on the Mailbox Restore home page, click Physical Integrity Check.
2.
On the Physical Integrity Check dialog box, click Yes to confirm.
3.
On the Physical Integrity Check and Repair page, use the drop-down list or the browse button to select the Exchange Database File (.edb) Path described in the following table.

Table 10. Exchange database paths

Path

Description

Exchange Database File (.edb) Path

The location of the Exchange database file with the extension.edb. By default, it is stored in the following location: C:\Users\administrator\AppData\Local\Mounts.

Log File Path

Automatically populated. It is the location of the log files associated with the database.

System Files Path

Automatically populated. It is the location of the system files associated with the database.

4.
In the table, use the Check column to select the following options that you want the physical integrity check to include.

Table 11. Physical integrity check options

Option

Description

Database header checksum

Checks whether the database header pages are valid.

Database page checksums

Validates the entire database page by page.

Calculates the checksum for each page and compares it with the checksum that is stored for the page.

Reports any invalid pages.

Database page last modification time

Validates the database page by page since the last time it was modified.

Calculates the checksum for each page and compares it with the checksum that is stored for the page.

Reports any invalid pages.

Log file headers

Checks whether the log file header pages are valid.

Dirty shutdown state

Checks whether the database was shut down correctly and is in a clean state for recovery.

Database mountability

Checks whether the database can be mounted for recovery.

5.
Click Start.
The Physical Integrity Check and Repair screen appears and displays the status of the database repair. A message notifies you when the check is complete.
6.
Optionally, to reopen the database, select Open database after closing the wizard.
7.
Click Close.
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