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Rapid Recovery 6.1.2 - Installation and Upgrade Guide

Introduction to Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components About installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console About the Local Mount Utility
Upgrading to Rapid Recovery About us

Upgrading AppAssure 5.x Core to Rapid Recovery Core

Before upgrading the AppAssure Core to Rapid Recovery Core, verify if you have any custom binaries applied, and note the binaries used. Doing so can increase the ability of Quest Support to assist you in the event of upgrading difficulties. For more information, see knowledge base article 132353.

Quest Software policy is to support two previous releases of software products.

If upgrading from AppAssure Core 5.4.3 to Rapid Recovery Core release 6.x, you can download the new installers from the license portal or the Core, and run them on your 5.4.3 Core as an in-place upgrade.

If you want to upgrade from AppAssure Core 5.3.x or 5.4.1 or 5.4.2, best practice is to perform a two-step upgrade process. The first step is to upgrade to the oldest supported release (in this case, to AppAssure 5.4.3). You can then run the Rapid Recovery release 6.x installer for the Rapid Recovery Core or Agent component, respectively.

If upgrading from AppAssure Core 5.2.x to Rapid Recovery Core, you must use a three-step process. First, upgrade to AppAssure Core 5.3.7. Then upgrade to AppAssure release 5.4.3. Finally, upgrade to Rapid Recovery Core.

Additionally, be aware of the following information when upgrading from AppAssure 5.3.x and later:

Upgrading AppAssure Agent or Rapid Recovery Agent

When upgrading the Agent software on protected Windows machines from Rapid Recovery Agent release 6.x, you can install the new version without removing the old version. If you want to upgrade a version older than two releases, best practice is to first upgrade to the last release or the one prior. After upgrading to the intermediate version, you can then run the Rapid Recovery Agent release 6.x Agent installer.

When upgrading the Agent software on Linux machines from any AppAssure release to Rapid Recovery Agent, first remove the old Agent software version. Then perform a clean install of Rapid Recovery Agent. When upgrading the Agent software on Linux machines from Rapid Recovery Agent release 6.0.1 or later, you can use the appropriate package manager.

When removing AppAssure Agent on Linux machines, the correct process is to use shell scripts. For more information, see Uninstalling the AppAssure Agent software from a Linux machine. When removing Rapid Recovery Agent release 6.0.1 or later on Linux machines, the correct process is to use the package manager appropriate for your distribution of Linux. For more information, see Uninstalling the Rapid Recovery Agent software from a Linux machine.

Upgrading steps overview

This topic provides an overview for upgrading your AppAssure environment to Rapid Recovery release 6.0x or 6.1x.

When upgrading AppAssure to Rapid Recovery, perform the following steps:

b.
On the icon bar, click [Configuration settings icon]Settings and then select Licensing.
c.
Scroll down to the License Server pane and click Contact Now.
3.
From the Core machine or machines you want to upgrade, navigate to the license portal to download the Rapid Recovery release 6.0.1 or release 6.1 Core installer program, as applicable, but do not launch it yet. The steps include:
c.
From the Windows-based Applications table, click Download to obtain the Core Installer or the Core Web Installer, but do not launch the installer yet.
You can deploy the software to multiple machines simultaneously using the Deploy Agent Software option from the Rapid Recovery Core Console. This option is accessible from the Protect drop-down menu on the button bar. For more information, see the topic Deploying the Rapid Recovery Agent software to one or more machines in the Rapid Recovery User Guide.
You cannot directly upgrade a Linux machine that is currently protected with AppAssure Agent. You must uninstall AppAssure Agent, and then perform a clean install of Rapid Recovery release 6.x Agent.
You can directly upgrade a Linux machine from Rapid Recovery release 6.x Agent (such as release 6.0.2) to a newer version of Agent (such as release 6.1.2). Linux installations now use a package manager specific to your Linux distribution. If the local software repository on the Linux machine is configured, then to upgrade a Linux machine from one version of Rapid Recovery Agent to a newer version of Agent, see About installing the Agent software on Linux machines.
12.
To download and install the Core software, on the Downloads page, click the Download button next to Core Installer or Core Web Installer, as appropriate.
13.
Click Run in the subsequent dialog boxes to install the software.
14.
To download and install the Agent software, on the Downloads page, next to the Windows or Linux Agent installer version you want to download, click Download.
15.
Click Run in the subsequent dialog boxes to install the software.
b.
On the icon bar, click [Settings] (Settings), and then scroll down on the right side of the Settings page until you can see the License Details heading.
d.
In the Change License dialog box, to upload a license file, do the following:
a.
Select Upload License File and click Browse.
e.
Or, in the Change License dialog box, enter a valid license key into the text field and then click Continue.

Upgrading the Rapid Recovery Agent software

This topic addresses upgrading the Agent software that protects your machine in a Rapid Recovery Core. Be sure to read this section before you upgrade. If installing the Rapid Recovery Agent software for the first time, see the topic Installing the Rapid Recovery Agent software.

Upgrade the Rapid Recovery Agent software on machines that you want to protect using Rapid Recovery Core version 6.0.2. The same Agent installer executable program can be used for a clean installation or to upgrade an existing version.

For information about getting the appropriate version of the Rapid Recovery Agent software, see Obtaining the Rapid Recovery Agent software. When the upgrade is complete, restart the machines as necessary, and then check the Core to verify that each upgraded machine is being protected.

Install the Rapid Recovery Agent software on machines that you want to protect using the following criteria:

Upgrading on a Windows machine

When upgrading AppAssure Agent to Rapid Recovery Agent, there is no need to uninstall the older version of Agent. Quest supports compatibility with two prior versions of our software. In the case of Rapid Recovery release 6.1, you can run installers on top of Rapid Recovery Agent release 6.0.1 and AppAssure Agent release 5.4.3.

When upgrading a version of AppAssure older than two versions, first update the machine to AppAssure release 5.4.3. Then run the Rapid Recovery release 6.0.1 or release 6.1 installer, as applicable.

Because there is more than one type of Windows machine, the steps for upgrading depend on the version of Windows installed. Upgrading a Windows machine includes the following options:

Upgrading on a Linux machine

When upgrading a Linux machine from AppAssure Agent to Rapid Recovery Agent, you must first uninstall the AppAssure Agent software. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.

You can run the installer from the package manager to upgrade from a supported earlier release of Rapid Recovery Agent to the current release.

The procedure for upgrading a Linux machine from AppAssure Agent to Rapid Recovery Agent depends on the distribution of Linux installed on the machine. To upgrade a Linux machine, select the appropriate procedure from the following options:

For more information, see Upgrading Rapid Recovery Agent on a Linux machine.

Upgrading Rapid Recovery Agent on a Linux machine

This topic discusses the upgrade for an existing version of Rapid Recovery Agent on a Linux machine with the local software repository configured.

If the software repository was removed (as described in step 4 of the uninstall procedures for Rapid Recovery), then use the installation procedures specific to your distribution. See the topic About installing the Agent software on Linux machines.

As of release 6.0.1 and later, installing, removing or upgrading Rapid Recovery Agent on a Linux machine uses a new process. A package manager (specific to your distribution of Linux) facilitates the tracking of files needed to install or remove the Agent software.

Because the various supported Linux distributions use different package managers, the procedure for installing, upgrading, or removing Rapid Recovery Agent on any supported Linux OS depends on the package manager used. The package managers, and the Linux distributions they support, are described in the following table.

Table 18. Package managers and the Linux distributions they support

Package Manager

Linux Distribution

yum

Linux distributions based on Red Hat Enterprise Linux (RHEL), including RHEL, CentOS, and Oracle Linux.

zypper

SUSE Linux Enterprise Server (SLES) versions 11, 12

apt

Linux distributions based on Debian, including Debian 7 or 8, and Ubuntu 12.04 and later

As a one-time setup step for each Linux machine, you must configure your local software repository to point to the location where the package manager obtains Quest Rapid Recovery installation files.

After you configure a software repository on your Linux machine, the package manager is able to retrieve and install the packages needed for installation or removal of Rapid Recovery Agent software and related components, such as local mount (formerly known as aamount), rapidrecovery-vdisk (formerly called aavdisk), and Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting the Agent software to Linux platforms).

For each package manager, you can run the appropriate command at the command line to determine if it is configured to download Rapid Recovery packages. These commands are listed in the following table.

Table 19. Command to show package manager repository configuration

Package Manager

Command to list configured repositories

yum

yum replolist

zypper

zypper repos

apt

ls /etc/apt/sources.list.d

If the software repository exists on your Linux machine, you can follow the simplified instructions for upgrading in the section.

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