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Rapid Recovery 6.1.2 - Installation and Upgrade Guide

Introduction to Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components About installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console About the Local Mount Utility
Upgrading to Rapid Recovery About us

Downloading the Local Mount Utility

There are two ways to download the Local Mount Utility. You can download the web installer version of the software directly from the Rapid Recovery Core Console, which is practical if you are installing the LMU on the Core. You can also download either 32-bit or 64-bit executable installer files for the LMU from the Rapid Recovery License Portal.

This section includes the following topics:

Downloading the LMU from the Rapid Recovery Core Console

Complete the following steps to download the Local Mount Utility from the Rapid Recovery Core Console.

3.
Under Local Mount Utility, click Download web installer.
4.
From the Opening LocalMountUtility-Web.exe window, click Save File.

The file saves to the local Downloads folder. In some browsers, the folder automatically opens or a pop-up message gives you the option to run the installation.

Downloading the LMU from the Rapid Recovery License Portal

If you have already registered your Rapid Recovery Core software in the Rapid Recovery License Portal, do the following:

3.
From the Downloads page, scroll down to Windows-Based Applications. From the Local Mount Utility section, based on the architecture of the machine on which you are installing the utility (64-bit systems or 32-bit systems on the x86 architecture), click Download.

The file saves to the local Downloads folder. In some browsers, the folder automatically opens or a pop-up message gives you the option to run the installation.

NOTE: For more information about managing the Rapid Recovery License Portal from the Rapid Recovery Core Console, see the Rapid Recovery User Guide. For complete documentation of the license portal, see the Rapid Recovery License Portal User Guide.

Installing the Local Mount Utility

The Local Mount Utility (LMU) can be installed using the web installer, or using an executable installation file specific to the architecture of the machine on which it is being installed. The process is the same regardless of which installer you use. Follow the procedure below to install or upgrade the Local Amount Utility.

Depending on the configuration of your machine, the User Account Control window or the Open File - Security Warning window may appear.

5.
In the Setup dialog box, from the language field, select the appropriate language and then click OK.
1.
Click Yes.
The Rapid Recovery Local Mount Utility Installation Wizard appears, showing the Progress page of the wizard. The application downloads to the destination folder, with progress displayed in the progress bar. When finished, the wizard automatically advances to the Completed page.
7.
In the Rapid Recovery Local Mount Utility Installation Wizard, on the Welcome page, click Next to continue with the installation.

The License Agreement page appears.

8.
On the License Agreement page, select I accept the terms in the license agreement, and then click Next.

The Prerequisites page appears.

The Installation Options page appears.

11.
On the Installation Options page, review the installation options. If necessary, modify them as described below.
In the Destination Folder text field, review the destination folder for the installation. If you want to change the location, do the following:
In the Browse to Destination Folder dialog box, select a new location.
Optionally, in the Select optional components area, if you want to install Mailbox Restore, select Mailbox Restore for Exchange. If you do not wish to install Mailbox Restore, clear this option.

Mailbox Restore for Microsoft Exchange is a comprehensive email recovery program that works with Rapid Recovery and the Rapid Recovery LMU to recover Exchange items from a full data store to a single email message. For more information about Mailbox Restore, see the Rapid Recovery Mailbox Restore for Microsoft Exchange User Guide.

Select Allow Local Mount Utility to automatically send diagnostic and user information to Quest Inc. to share this type of information (in aggregate) with Quest. If you do not want to send this information, clear this option.

The Progress page of the wizard appears, and the application downloads to the destination folder, with progress displayed in the progress bar. When finished, the wizard automatically advances to the Completed page.

13.
On the Completed page, click Finish to close the wizard.

Uninstalling the Local Mount Utility

Complete the steps in this procedure to uninstall the Rapid Recovery Local Mount Utility.

The Remove Options page appears.

To remove the LMU application and any supporting log files, select Uninstall the configuration settings and data including all backup images and change logs, and then click Uninstall.

The Progress page appears. You can view the progress of the uninstall action on the Progress page.

When the uninstall is complete, the Completed page box appears.

6.
Click Finish to close the wizard and exit.

Upgrading to Rapid Recovery

This topic describes how to upgrade an installation of AppAssure Core or Agent from AppAssure release 5.2.x, 5.3.x, or 5.4.x to the rebranded Rapid Recovery release 6.1.

This topic also describes how to upgrade from an earlier supported version Rapid Recovery to the current version.

Read this chapter in its entirety before deciding whether to upgrade to Rapid Recovery release 6.1.

Upgrading to the latest release of Rapid Recovery ensures that your environment is equipped with the latest features, fixes and enhancements available. For a summary, see the Rapid Recovery Release Notes. Release notes and other Rapid Recovery technical documents are available on the Quest documentation website at https://support.quest.com/rapid-recovery/technical-documents/.

Upgrade only after careful consideration about the effect it may have on your machines. For example:

Quest requires users to carefully review the release notes for each release, and system requirements for that release, prior to upgrading. This process helps to identify and preclude potential issues.
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