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Rapid Recovery 6.0.2 - Installation and Upgrade Guide

*** Legend Introduction to Dell Data Protection | Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components Installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console
Upgrading to Rapid Recovery

Installing the Rapid Recovery Agent software

For agent-based protection, install the Rapid Recovery Agent software on machines that you want to protect with Rapid Recovery Core release 6.0.2, using the criteria specified below.

If upgrading a Linux machine from AppAssure Agent to Rapid Recovery Agent, perform these basic steps:

  1. Optionally, back up the agent ID information associated with that protected machine.

    For more information, see Backing up and restoring the AppAssure agent ID.

  2. Remove the AppAssure Agent version of the software from the machine using a shell script.

    For more information, see Uninstalling the AppAssure Agent software from a Linux machine.

  3. Install Rapid Recovery Agent.

    For more information, see About installing the Agent software on Linux machines.

  4. Configure the upgraded Rapid Recovery machine.

    For more information, see Configuring the Rapid Recovery Agent on a Linux machine.

  5. Restore the agent ID.

    This process is also described in the topic Backing up and restoring the AppAssure agent ID.

    Note: After updating Rapid Recovery Agent, the first snapshot will result in a base image, creating a new recovery point chain.

For new installations, or if the drivers in the version of the Rapid Recovery Agent software you are upgrading to have changed, you are prompted to restart your system.

Note: You can also protect VMware vCenter/ESX(i) virtual machines on a host using agentless protection. This method uses the ESX agent client and APIs without installing Rapid Recovery Agent software on each VM. Agentless protection offers some advantages, but also some restrictions. For example, Dell does not advise agentless protection for Microsoft SQL or Microsoft Exchange servers because the metadata is not collected without the Rapid Recovery software. Before deciding to use agentless protection, see the topic “Understanding agentless protection” in the Dell Data Protection | Rapid Recovery User Guide.

Install the Rapid Recovery Agent software on machines that you want to protect using the following criteria:

  • Install Rapid Recovery Agent software on every physical machine in your environment.
  • Install Rapid Recovery Agent software on every Hyper-V or VirtualBox virtual machine you want to protect.
  • Install Rapid Recovery Agent software on every VMware vCenter/ESXi virtual machine you want to protect with the Agent, instead of agentlessly.

Review the methods to obtain the Rapid Recovery Agent software and determine which method you will use. Then obtain the software, and install on the machines you want to protect on the Rapid Recovery Core. Finally, add the machines to protection on your Core.


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Obtaining the Rapid Recovery Agent software

You can obtain the Agent software using one of the following methods:

  • Download from the Rapid Recovery Core Console. If the Rapid Recovery Core is installed, you can log into the Rapid Recovery Core Console and download the software to the machine you want to protect. From the icon bar, click More and then select Downloads. From the Downloads page, you can download the web installer for the Agent component.Installing the Rapid Recovery Core
  • Download from the License Portal. If you have already registered your software in the Dell Data Protection | Rapid Recovery License Portal, you can log into the License Portal at https://licenseportal.com and download the software to the machine you want to protect.

    For more information about the Dell Data Protection | Rapid Recovery License Portal, including obtaining a license key or registering and creating a License Portal account, see the Dell Data Protection | Rapid Recovery License Portal User Guide.

  • Deploy the Agent software when protecting a machine. If the Rapid Recovery Core is installed, you can deploy the Agent software to the machine you want to protect from the Protect Machine Wizard. For more information about using this wizard, see the topic Protecting a Machine in the Dell Data Protection | Rapid Recovery User Guide.
  • Deploy the Agent software when protecting to multiple machines. If the Rapid Recovery Core is installed, you can deploy the Agent software to multiple machines using the Protect Multiple Machines Wizard. For more information about using this wizard, see the topic Protecting Multiple Machines in the Dell Data Protection | Rapid Recovery User Guide.
  • Use the Deploy Agent Software feature. If the Rapid Recovery Core is installed, you can deploy the Agent software to one or multiple machines using the Deploy Agent Software option, accessed from the Protect drop-down menu on the Rapid Recovery Core Console. For more information about using this feature, see the topic Deploying to Multiple Machines in the Dell Data Protection | Rapid Recovery User Guide.

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Installing the Rapid Recovery Agent software on Windows machines

Deploy the Rapid Recovery Agent installer file to the machine you want to protect using one of the methods described in Installing the Rapid Recovery Agent software. Then launch the installer program as described below to install or upgrade the software on each Windows machine you want to protect in the Rapid Recovery Core.

Note: You must run the installer with local administrator privileges.

The procedure for installing on Windows Server Core editions differs than other versions of Windows, since that version describes how to install from the command line. For more information, see Installing the Agent software on Windows Server Core Edition machines.

  1. From the machine you want to protect, double-click on the executable Rapid Recovery Agent installer file to start the installer.

    Depending on the configuration of your machine, the User Account Control window or the Open File - Security Warning window could appear.

  2. If prompted for permission, confirm that you want to run the installer and make changes to the system.
  3. If .NET components are missing or need to be upgraded, accept the prompts to download and install the framework.
  4. In the language field, select the appropriate language and then click OK.
  5. Choose from one of the following:
    • If this is the first time the Rapid Recovery Agent software is being installed on this machine, the installer prepares the installation, and then the Rapid Recovery Agent Installation Wizard appears. Proceed to Step 6.
    • If this machine has an earlier version of the AppAssure Agent or Rapid Recovery Agent software installed, you will see a message asking if you want to upgrade to the current version.
      1. Click Yes.

        The Rapid Recovery Agent Installation Wizard appears, showing the Progress page of the wizard. The application downloads to the destination folder, with progress displayed in the progress bar. When finished, the wizard automatically advances to the Completed page.

      2. Skip to Step 12.
  6. In the Rapid Recovery Agent Installation Wizard, on the Welcome page, click Next to continue with the installation.

    The License Agreement page appears.

  7. On the License Agreement page, click I accept the terms in the license agreement, and then click Next.

    The Prerequisites page appears.

  8. The Rapid Recovery Agent Installer verifies the existence of the prerequisite files.
    • If the prerequisite files exist, a message appears indicating that all prerequisites are installed on the machine.
    • If the prerequisite files do not exist, the Rapid Recovery Agent Installer identifies which files are needed and displays the results accordingly; for example, CRT 2013 (x64) ENU (distributable code for Microsoft Visual Studio®), or Microsoft System CLR Types for SQL Server 2008 R2 (x64). Click Install Prerequisites.
  9. When the installation of the prerequisite files is completed, click Next.

    The Installation Options page appears.

  10. On the Installation Options page, review the installation options. If necessary, modify them as described below.
    • In the Destination Folder text field, review the destination folder for the installation. If you want to change the location, do the following:
      • Click the folder icon.
      • In the Browse to Destination Folder dialog box, select a new location.
      • Click OK.
    • In the Port Number text field, enter a port number to use for communication between the Agent software on the protected machine and the Rapid Recovery Core.
      Note: The default value is 8006. If you change the port number, be sure to make note of it in the event that you need to adjust configuration settings at a later time.
    • Select Allow Agent to automatically send diagnostic and usage information to Dell Inc. to send diagnostic and usage information to Dell. If you do not want to send this information, clear this option.
  11. Once you are satisfied with the installation options, click Install.

    The Progress page appears, and includes a status bar that lets you monitor the progress of the installation.

    When the installation is complete, the Completed page appears. Skip to Step 12.

  12. On the Completed page, if you see a message indicating that the system must be restarted before the installation takes effect, perform one of the following steps:
    • To restart now, select Yes, I want to restart my computer now.
    • To restart later, clear the Yes, I want to restart my computer now option.
  13. On the Completed page, click Finish.

    The installer wizard closes, and the Agent installation is complete.


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Installing the Agent software on Windows Server Core Edition machines

Complete the steps in the following procedure to install the Agent software on a Windows Server Core machine.

Note: The following procedure installs the Agent software in console mode. To install in silent mode instead, append /silent to the installer file name on the command line. For example, Agent-X64-6.X.X.xxxxx.exe /silent.
  1. Download the Rapid Recovery Agent installer file from the Dell Data Protection | Rapid Recovery License Portal or from the Rapid Recovery Core.
  2. From a command prompt, navigate to the directory containing the Rapid Recovery Agent installer file and enter the installer file name to begin the installation:
    		Agent-X64-6.x.x.xxxxx.exe

    The installation program installs the Agent software and displays progress in the console. Upon completion, new installations trigger an automatic restart of the machine, whereas Agent upgrades may not require a machine restart.


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