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Rapid Recovery 6.0.2 - Installation and Upgrade Guide

*** Legend Introduction to Dell Data Protection | Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components Installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console
Upgrading to Rapid Recovery

License requirements

Before you can install Rapid Recovery components, you must register at the Dell Data Protection | Rapid Recovery License Portal, create an account, and obtain a license key or file, which is required to download the Rapid Recovery Core and Rapid Recovery Agent software and to configure and protect machines. To register the Core with the license portal, the server must have internet connectivity, and be able to check in with the license portal on a regular basis.

For more information about the Dell Data Protection | Rapid Recovery License Portal, obtaining a license key, and registering for an account, see the Dell Data Protection | Rapid Recovery License Portal User Guide.


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Installing Rapid Recovery

Before you begin installing Rapid Recovery, consider which components are necessary for your implementation, as not all components are required. At minimum, plan to install Rapid Recovery Core on a dedicated Windows server. You may also need to install the Rapid Recovery Agent software on the Windows or Linux machines you want to protect. If your environment consists of only VMware vCenter/ESXi virtual machines, you can opt to protect those machines without Rapid Recovery Agent. This option is called Rapid Snap for Virtual, or agentless protection. Optionally, if you plan to set up and manage multiple Cores from one interface, you can install the Rapid Recovery Central Management Console service.

The steps you must follow to install Rapid Recovery are:

  • Step 1: Register at the Dell Data Protection | Rapid Recovery License Portal at https://licenseportal.com, create an account, and obtain a software license. A license key or license file is necessary to download the Rapid Recovery Core and Rapid Recovery Agent software and to configure and protect machines. For more information about obtaining a license key or file, or registering and creating a Dell Data Protection | Rapid Recovery License Portal account, see the Dell Data Protection | Rapid Recovery License Portal User Guide.
  • Step 2: Review and ensure that the system requirements have been met for the servers and machines on which you plan to install Rapid Recovery components. For more information, see Rapid Recovery system requirements.
  • Step 3: Install the Rapid Recovery Core software on each Windows machine you plan to use as a Core. For more information, see Installing the Rapid Recovery Core. Before you use the Core to protect machines, you must also specify a storage location in which to configure a repository that stores your data. For detailed information, see the “Working with repositories” in the Dell Data Protection | Rapid Recovery User Guide.
  • Step 4: Install the Rapid Recovery Agent software on the Windows or Linux machines you plan to protect For more information, see Installing the Rapid Recovery Agent software on Windows machines and About installing the Agent software on Linux machines. You can also protect virtual machines on a VMware vCenter/ESXi host without installing the Agent software. Some important exclusions apply. For more information, see the topic "Understanding agentless protection" in the Dell Data Protection | Rapid Recovery User Guide.
  • Step 5: If you need to manage multiple Rapid Recovery Cores in your environment, install and configure the Rapid Recovery Central Management Console. For more information about installing the Central Management Console, see Installing the Rapid Recovery Central Management Console. For more information about configuring the Central Management Console, see "Configuring the Central Management Console" in the Dell Data Protection | Rapid Recovery User Guide.
    Note: After you have installed all necessary components, you must create a repository and define storage locations for your protected data. You can do this as a separate process, or as part the workflow when using the Protect Machine Wizard.

Optionally, you may want to perform other configuration tasks, such as setting encryption keys, configuring event notification, or replicating recovery points from a source Core to a target Core. Each of these configuration tasks is included in the Quick Start Guide feature of Rapid Recovery Core. You can read more information about the Quick Start Guide or performing these tasks independently in the Dell Data Protection | Rapid Recovery User Guide. That document also contains information about tasks such as configuring an SMTP server for notification messages, changing the data retention policy, or configuring SQL attachability.


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Understanding Rapid Recovery components

This section describes the Rapid Recovery components available for backup, replication, and recovery. The purpose of this section is to help you gain an understanding of the components that you may install in your Rapid Recovery environment and how they work together to help protect your data.

  • Rapid Recovery Core. The central component of the Rapid Recovery architecture, the Core provides the essential services for backup, recovery, retention, replication, archiving, and management. The Core manages the repositories that store your backup data. It contains the settings that change behavior, manages schedules for backups, replication and archives, provides security, and enforces your data retention policy. After the Core is installed, you access it using the web-based interface called the Rapid Recovery Core Console. The Rapid Recovery Core must be installed on a dedicated Windows server. Depending on your license and your environment requirements, you may need to install multiple Cores.
  • Rapid Recovery Central Management Console. This optional component is a web portal that simplifies the process of managing multiple Rapid Recovery Cores. Using the Central Management Console on a Windows server, you can group and manage multiple Cores in your environment through a single web-based interface. You can also generate reports for multiple Cores from one UI. If you install multiple Rapid Recovery Cores, you can install this separate service to manage them.
  • Rapid Recovery Agent. This component is the primary provider of the services and software that let you protect your data. You install Rapid Recovery Agent software on the Windows and Linux machines in your environment (for example, on an Exchange server, SQL Server, Windows and Linux desktop and laptop machines, and so on). After you add a machine with the Agent software as a protected machine in the Rapid Recovery Core, the Agent software tracks changed data blocks on the disk volume of the machine and creates snapshot images of the data which it sends to the Core, based on the backup schedule. You manage protected machines using the Core Console of the associated Core, including establishing or changing the frequency of backups.
    Note: If your Core and the machines you want to protect are all ESX or ESXi virtual machines on a VMware Workstation host, and if all of the VMs use a supported Windows operating system, then you do not need to install the Agent software. This new agentless protection feature for VMs is called Rapid Snap for Virtual. Future versions of Rapid Recovery are expected to include agentless protection for other supported VM platforms.
  • Rapid Recovery Command Line Management utility. The Rapid Recovery Command Line Management utility, cmdutil.exe, provides third-party access to manage system functionality. This tool permits scripting of the Rapid Recovery Core management functions. In previous versions of the product (AppAssure), this tool was called AACMD.
  • Rapid Recovery PowerShell Module. The Rapid Recovery PowerShell Module is a Windows utility that lets users interact with the Core server by using Windows PowerShell® scripts. This module offers some of the same functionality that the Rapid Recovery Core Console graphic user interface (GUI) provides. For example, the Rapid Recovery PowerShell Module can mount recovery points or force a snapshot of a protected machine.

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Installing the Rapid Recovery Core

Because the Rapid Recovery Core manages the backups of all protected machines in your environment, you should install the Rapid Recovery Core on a dedicated server. Depending on your license and your environment requirements, you may need to install multiple Cores.

To use Rapid Recovery Core, you must register it with the Dell Data Protection | Rapid Recovery License Portal. This requires you to create a license portal account, if you do not already have one. The email address you use to register your license portal account is used in the future for important communication. To register, or to access the license portal, visit https://licenseportal.com.

Many users start with a trial license. Once the trial period expires, the Rapid Recovery Core stops taking snapshots until you obtain and register an updated license. Once you have upgraded or purchased your Rapid Recovery license, you will receive by email either a license file or a license key.

For information about obtaining a license key, see the Dell Data Protection | Rapid Recovery License Portal User Guide.

For information about managing licenses from the Core, see the topic "Managing Licenses" in the Dell Data Protection | Rapid Recovery User Guide.

The license portal identifies a Rapid Recovery Core by its Core ID. For this reason, to avoid a conflict between managing Core IDs, Dell recommends not cloning machines with Rapid Recovery Core installed. In the event you have already done so, then remove the Rapid Recovery Core software on the cloned machine, and then reinstall it. This results in a new Core ID being assigned to the cloned machine.

When installing the Rapid Recovery Core, you can choose to automatically update the Rapid Recovery Core software. You can also choose to be notified about or to ignore updates. Once installation is complete, these settings can be changed at any time. For more information on changing automatic update settings, see the topic "Configuring update settings" in the Dell Data Protection | Rapid Recovery User Guide.

Note: For optimal performance, it is recommended that you install the Rapid Recovery Core on more recent operating systems such as Windows 8.1 or Windows Server 2012 R2.

The Rapid Recovery Core requires a 64-bit Windows platform; 32-bit systems and Linux systems are not supported. For more information, see Rapid Recovery Core installation requirements. In addition, on Windows 8, Windows 8.1, Windows 10, Windows Server 2012, and Windows Server 2012 R2 operating systems, you must have the ASP.NET 4.5 feature installed on the server. If you do not have the feature installed, the GUI will not load correctly.

After you install the Rapid Recovery Core, you can download the Rapid Recovery Agent installer from the Core or the Dell Data Protection | Rapid Recovery License Portal for each machine that you want to protect using the Rapid Recovery Agent software.

For more information about the Rapid Recovery Agent installer and about installing the Agent software on Windows machines, see Installing the Rapid Recovery Agent software on Windows machines. For information about installing the Agent software on Linux machines, see About installing the Agent software on Linux machines.

Complete the procedure below to install or upgrade the Rapid Recovery Core.

  1. Download the Rapid Recovery Core installer file from the Dell Data Protection | Rapid Recovery License Portal; for example:
    		Core-X64-6.x.x.xxxx.exe
  2. Double-click on the executable Rapid Recovery Core installer file to start the installer.

    Depending on the configuration of your machine, the User Account Control window or the Open File - Security Warning window may appear.

  3. If prompted for permission, confirm that you want to run the installer and make changes to the system.
  4. If .NET components are missing or need to be upgraded, accept the prompts to download and install the framework.
  5. In the language field, select the appropriate language and then click OK.
  6. Choose from one of the following:
    • If this is the first time the Rapid Recovery Core software is being installed on this machine, the installer prepares the installation, and then the Rapid Recovery Core Installation Wizard appears. Proceed to Step 7.
    • If this machine has an earlier version of the AppAssure Core or Rapid Recovery Core software installed, you will see a message asking if you want to upgrade to the current version.
      1. Click Yes.

        The Rapid Recovery Core Installation Wizard appears, and displays the Update Options page.

      2. Skip to Step 13.
  7. In the Rapid Recovery Core Installation Wizard, on the Welcome page, click Next to continue with the installation.

    The License Agreement page appears.

  8. On the License Agreement page, click I accept the terms in the license agreement, and then click Next.

    The Prerequisites page appears.

  9. The Rapid Recovery Core installer verifies the existence of the prerequisite files.
    • If the prerequisites do not exist, the installer identifies which files are needed and displays the results accordingly. Click Install Prerequisites.
    • If the prerequisite files exist, a message appears indicating that all prerequisites are installed on the machine.
  10. Once the installation of the prerequisite files is completed, click Next.

    The Installation Options page appears.

  11. On the Installation Options page, review the installation options. If necessary, modify them as described below.
    • In the Destination Folder text field, review the destination folder for the installation. If you want to change the location, do the following:
      • Click the folder icon.
      • In the Browse to Destination Folder dialog box, select a new location.
      • Click OK.
    • In the Port Number text field, enter a port number to use for communication between the Rapid Recovery Core and its protected machines.
      Note: The default value is 8006. If you change the port number, be sure to make note of it in the event that you need to adjust configuration settings at a later time.
    • Optionally, in the Select optional components area, if you want to install Mailbox Restore, select Mailbox Restore for Exchange.

      Mailbox Restore for Microsoft Exchange is a comprehensive email recovery program that works with Rapid Recovery and the Rapid Recovery Local Mount Utility (LMU) to recover Exchange items from a full data store to a single email message. For more information about Mailbox Restore, see the Mailbox Restore for Microsoft Exchange using Rapid Recovery User Guide.

    • Select Allow Core to automatically send diagnosis and user information to Dell Inc. to send diagnostic and user information to Dell. If you do not want to send this information, clear this option.
  12. Once you are satisfied with the installation options, click Next.

    The Update Options page appears.

  13. On the Update Options page, choose from one of the following options:
    Table 1. Update options for Rapid Recovery Core
    Option Description
    Automatically install updates (recommended) If you select this option, the Rapid Recovery Core will automatically compare your version of the Core with the latest version available, once weekly. If an update is available, the updated version is installed after the nightly jobs have completed.

    When using replication, configuring your system to install updates automatically could result in upgrading the source core before the target core. Updating cores in this sequence may result in replication failure or the inability to set up new replication between cores. For replication users, Dell recommends administrators apply automatic upgrades only to the target core, and then manually upgrade the source core, and lastly upgrade the protected machines.

    Notify me about updates, but do not install them automatically If you select this option, you will see an alert at the top of the Rapid Recovery Core Console when a newer version is available, including a link to download the update.
    Never check for updates If you select this option, you will not be notified when a newer version is available.

    If you choose to install automatic updates or to be notified about them, then the software version on the Rapid Recovery Core is checked against available software updates on a weekly basis. If a new version is detected, and if you selected the option to automatically update, then the updated version of the Core is installed after other scheduled nightly jobs have completed.

    You can change how frequently the system checks for updates (options include daily, weekly, monthly, or never) at any time by configuring the update settings for the Core in the Rapid Recovery Core Console. From the icon bar, click [Settings] (Settings), and then navigate to Updates. For more information on how to change these settings, see the topic "Configuring update settings" in the Dell Data Protection | Rapid Recovery User Guide.

  14. Once you are satisfied with the update options in the installer, click Install, or if upgrading, click Next.

    The Progress page appears and includes a status bar that lets you monitor the progress of the installation.

    When the installation is complete, the Completed page appears.

  15. Click Finish to close the installer.
    Note: The first time you open the Rapid Recovery Core, you will need to enter your license information.
    Note: You can protect virtual machines on a VMware vCenter/ESXi host without installing the Agent software. However, some important exclusions apply. For more information, see the topic "Understanding agentless protection" in the Dell Data Protection | Rapid Recovery User Guide.

    For information on configuring the Rapid Recovery Core and protecting and managing your data, see the Dell Data Protection | Rapid Recovery User Guide.


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