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Rapid Recovery 6.0.2 - Installation and Upgrade Guide

*** Legend Introduction to Dell Data Protection | Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components Installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console
Upgrading to Rapid Recovery

Upgrading from Rapid Recovery 6.0.1

Upgrading from Rapid Recovery Core or Agent release 6.0.1 is fast and easy. Simply download the new installers from the license portal or the Core, and run them on any machine with Rapid Recovery Core or Agent release 6.0.1.

After installing Rapid Recovery Core release 6.0.2, if you want to view the Core Console in a supported language other than English, simply change the locale in the general Core setting. For more information, see the topic Configuring Core general settings in the Dell Data Protection | Rapid Recovery User Guide.


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Upgrading 5.2x, 5.3.x, or 5.4.x to Rapid Recovery

Upgrading AppAssure Core or Rapid Recovery Core

Before upgrading, verify if you have any custom binaries applied, and note the binaries used. Doing so can increase the ability of Dell Support to assist you in the event of upgrading difficulties. For more information, see knowledge base article 132353.

Dell Software policy is to support two previous releases of software products.

If upgrading from AppAssure Core 5.4.3 to Rapid Recovery Core release 6.0.1 or 6.0.2, you can download the new installers from the license portal or the Core, and run them on your 5.4.3 Core as an in-place upgrade.

If you want to upgrade a release 5.4.1 or 5.4.2 AppAssure Core, best practice is to perform a two-step upgrade process. The first step is to upgrade to the oldest supported release (in this case, to AppAssure 5.4.3). You can then run the Rapid Recovery release 6.0.1 or 6.0.2 installer for the Rapid Recovery Core or Agent component, respectively.

If upgrading from AppAssure Core 5.3x to Rapid Recovery Core, you must use a two-step process. First, upgrade to AppAssure release 5.4.3. Finally, upgrade to Rapid Recovery Core.

If upgrading from AppAssure Core 5.2x to Rapid Recovery Core, you must use a three-step process. First, upgrade to AppAssure Core 5.3.7. Then upgrade to AppAssure release 5.4.3. Finally, upgrade to Rapid Recovery Core.

Additionally, be aware of the following information when upgrading from AppAssure 5.3.x and later.

  • Recovery points are represented differently in AppAssure release 5.4.x and later, as part of the changes made to improve application performance. When upgrading from AppAssure 5.3.x to AppAssure 5.4.x, existing recovery points are converted to the new representation, which is not backward-compatible. You cannot downgrade an AppAssure release 5.4.x installation to 5.3 (or a Rapid Recovery release) unless you recreate your repository.
  • When launching the Core for the first time after upgrading from versions prior to Rapid Recovery 5.4.1, the conversion of existing recovery points will take approximately twice as long as loading the same recovery points under previous versions. After this initial conversion, however, loading recovery points will be significantly faster than with previous versions.
    Note: When upgrading from AppAssure 5.3.x to 5.4.x, ensure that you factor extra time for converting recovery points into your planning before your upgraded environment is ready for use.
  • After upgrading from versions prior to Rapid Recovery 5.4.1, if you attempt to set up a retention policy on a replicated target Core that differs from the replication policy on the source Core, you will first be prompted to perform a repository Integrity Check Job. The same requirement applies if you want to set up a custom retention policy for a replicated agent. Running this job can preemptively identify inconsistencies in replicated recovery points, providing the opportunity to replace those with error-free recovery points.
    CAUTION:
    Running the Integrity Check Job is expected to take an extended period of time. The time required differs for each environment, based on the quantity and type of data in your repository and also based on the underlying storage system. While the job is running, no other transactions can be performed in that repository, including transfers (snapshot and base image backups, and replication), nightly jobs, and so on. Ensure that you factor extra time for completing a lengthy Integrity Check Job into your planning if these situations apply to you.
  • If you choose not to install this version, and are using AppAssure release 5.3.6 or earlier, Dell Software recommends upgrading to Rapid Recovery 5.3.7 to take advantage of the latest fixes. For more information on Rapid Recovery 5.3.7, see the Rapid Recovery 5.3.7 Release Notes.

Upgrading AppAssure Agent or Rapid Recovery Agent

When upgrading the Agent software on protected Windows machines from Rapid Recovery Agent release 6.0.1 or AppAssure Agent release 5.4.3, you can install the new version without removing the old version. If you want to upgrade a version older than two releases, best practice is to first upgrade to the last release (in this case, Rapid Recovery Agent release 6.0.1) or the one prior (AppAssure Agent release 5.4.3). After upgrading to the intermediate version, you can then run the Rapid Recovery Agent release 6.0.2 Agent installer.

When upgrading the Agent software on Linux machines from any AppAssure release to Rapid Recovery Agent, first remove the old Agent software version. Then perform a clean install of Rapid Recovery Agent. When upgrading the Agent software on Linux machines from Rapid Recovery Agent release 6.0.1 to release 6.0.2, you can use the appropriate package manager.

When removing AppAssure Agent on Linux machines, the correct process is to use shell scripts. For more information, see Uninstalling the AppAssure Agent software from a Linux machine. When removing Rapid Recovery Agent release 6.0.1 or later on Linux machines, the correct process is to use the package manager appropriate for your distribution of Linux. For more information, see Uninstalling the Rapid Recovery Agent software from a Linux machine.


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Upgrading steps overview

This topic provides an overview for upgrading your AppAssure environment to Rapid Recovery release 6.0.1 or 6.0.2.

When upgrading AppAssure to Rapid Recovery, perform the following steps:

  1. Review upgrading factors such as compatibility, replication scenarios, and best practices as described in this document. Factors include the following:
    • Review the operating system of the Core machine and any machines you want to protect. For more information, see Rapid Recovery system requirements.
    • Ensure the Core you want to upgrade is sized appropriately. To help determine that enough resources are dedicated to sufficiently protect your environment with Rapid Recovery, review the Dell Data Protection | Rapid Recovery 6.0 Sizing Guide 3.0.
    • If using replication, be sure to follow the upgrade order described in the topic Upgrading factors to consider.
  2. Verify that your Cores can contact the license server. The UI may differ slightly based on the version of Rapid Recovery or AppAssure Core you are using, but the following is a guideline:
    1. Navigate to the Core Console.
    2. On the icon bar, click [Configuration settings icon]Settings and then select Licensing.
    3. Scroll down to the License Server pane and click Contact Now.
      After a brief pause, you can briefly see a message indicating that the license server was contacted.
  3. From the Core machine or machines you want to upgrade, navigate to the license portal to download the Rapid Recovery release 6.0.1 or release 6.0.2 Core installer program, as applicable, but do not launch it yet. The steps include:
    1. Log into the license portal at https://licenseportal.com.
    2. From the License Portal navigation menu on the left side of the page, click Downloads.
    3. From the Windows-based Applications table, click Download to obtain the Core Installer or the Core Web Installer, but do not launch the installer yet.
  4. Direct upgrade of the Core using the installer is only supported from machines with one of the prior two releases installed (in this case, Rapid Recovery Core release 6.0.1 or AppAssure Core release 5.4.3). If using these releases, you can use the Core installer or the Core web installer program without removing a prior version or without an interim upgrade. If upgrading to Rapid Recovery release 6.x Core from a version of AppAssure Core older than two releases, you need to use a two-step or three-step upgrade process, as detailed in the topic Upgrading 5.2x, 5.3.x, or 5.4.x to Rapid Recovery.
  5. For each Core you want to upgrade, pause and disable all data transfer activities, including replication, snapshots, and nightly jobs. Doing so expedites the Core Service shut-down process during the upgrade. For information on how to pause activities, see the Dell Data Protection | Rapid Recovery User Guide.
  6. Run the installer programs on each Core you want to upgrade. If using replication, be sure to follow the upgrade order described in the topic Upgrading factors to consider. For specific instructions on using the Core installer, see Installing the Rapid Recovery Core.
  7. Apply new license keys on each Core as appropriate. For more information, see the topic Applying a new license key or file.
  8. You can protect older versions of AppAssure Agent on a Rapid Recovery release 6.x Core. Optionally, to take advantage of new features, update each protected machine with the Rapid Recovery release 6.0.1 or release 6.0.2 Agent software. Consider the following options:
    • For each protected machine, you can download the Agent software from the Downloads page of the license portal.
    • You can deploy the software to multiple machines simultaneously using the Deploy Agent Software option from the Rapid Recovery Core Console. This option is accessible from the Protect drop-down menu on the button bar. For more information, see the topic "Deploying the Rapid Recovery Agent software to one or more machines" in the Dell Data Protection | Rapid Recovery User Guide.
  9. Direct upgrade of the Rapid Recovery Agent software using the Agent installer is only supported from machines with one of the prior two releases installed (in this case, Rapid Recovery Agent release 6.0.1 or AppAssure Agent release 5.4.3). If using these releases, you can use the Agent installer program without removing a prior version or without an interim upgrade. If upgrading to Rapid Recovery release 6.x Agent from a version of AppAssure Agent older than two releases, first upgrade to AppAssure Agent release 5.4.3, and then upgrade to Rapid Recovery Agent release 6.0.1 or 6.0.2, as applicable. For more information, see Upgrading 5.2x, 5.3.x, or 5.4.x to Rapid Recovery.
    • For upgrading Windows machines with the AppAssure Agent to Rapid Recovery, use the same installer and perform the same steps as a clean installation. See Installing the Rapid Recovery Agent software on Windows machines.
    • You cannot directly upgrade a Linux machine that is currently protected with AppAssure Agent. You must uninstall AppAssure Agent, and then perform a clean install of Rapid Recovery release 6.x Agent.
    • You can directly upgrade a Linux machine from Rapid Recovery release 6.x Agent (such as release 6.0.1) to a newer version of Agent (such as release 6.0.2). Linux installations now use a package manager specific to your Linux distribution. If the local software repository on the Linux machine is configured, then to upgrade a Linux machine from one version of Rapid Recovery Agent to a newer version of Agent, see About installing the Agent software on Linux machines.
    • Before installing Rapid Recovery Agent on a Linux machine that was previously protected with AppAssure Agent, you must uninstall AppAssure Agent. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.
  10. Run the installer programs on each Core you want to upgrade. If using replication, be sure to follow the upgrade order described in the topic Upgrading factors to consider. For specific instructions on using the Core installer, see Installing the Rapid Recovery Core.
  11. Upon successful account registration, log on to the License Portal, and then click Downloads in the left navigation area.
  12. To download and install the Core software, on the Downloads page, click the Download button next to Core Installer or Core Web Installer, as appropriate.
    Note: The Core Installer downloads the executable file in one task. The Core Web Installer streams a download of the latest version of the Rapid Recovery Core installer, which runs directly from the Web and lets you pause and resume the process as needed. A trial license key is automatically generated and presented for you to use for the Core. The license key also appears in the confirmation email you receive after choosing your download option.
  13. Click Run in the subsequent dialog boxes to install the software.
  14. To download and install the Agent software, on the Downloads page, next to the Windows or Linux Agent installer version you want to download, click Download.
  15. Click Run in the subsequent dialog boxes to install the software.
  16. After you install the software, launch the Rapid Recovery Core Console to upgrade your trial license to the upgraded or purchased license.
    1. Navigate to the Rapid Recovery Core Console.
    2. On the icon bar, click [Settings] (Settings), and then scroll down on the right side of the Settings page until you can see the License Details heading.
    3. From the License Details area, click Change License.
    4. In the Change License dialog box, to upload a license file, do the following:
      1. Select Upload License File and click Browse.
      2. From the File Upload dialog box, locate and select the license file and then click Open.
    5. Or, in the Change License dialog box, enter a valid license key into the text field and then click Continue.
  17. Under License Server, click Contact Now.
    After the license is applied to the license server, any associated agents are automatically updated with the new license.
  18. Restart all machines on which you installed the Agent software.

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Upgrading the Rapid Recovery Agent software

This topic addresses upgrading the Agent software that protects your machine in a Rapid Recovery Core. Be sure to read this section before you upgrade. If installing the Rapid Recovery Agent software for the first time, see the topic Installing the Rapid Recovery Agent software.

Upgrade the Rapid Recovery Agent software on machines that you want to protect using Rapid Recovery Core version 6.0.2. The same Agent installer executable program can be used for a clean installation or to upgrade an existing version.

For information about getting the appropriate version of the Rapid Recovery Agent software, see Obtaining the Rapid Recovery Agent software. When the upgrade is complete, restart the machines as necessary, and then check the Core to verify that each upgraded machine is being protected.

Install the Rapid Recovery Agent software on machines that you want to protect using the following criteria:

  • Install Rapid Recovery Agent software on every physical machine in your environment.
  • Install Rapid Recovery Agent software on every Hyper-V or VirtualBox virtual machine you want to protect.
  • Install Rapid Recovery Agent software on every VMware vCenter/ESXi virtual machine you want to protect with the Agent, instead of agentlessly.
Note: You can also protect VMware vCenter/ESX(i) virtual machines on a host using agentless protection. This method uses the ESX agent client and APIs without installing Rapid Recovery Agent software on each VM. Agentless protection offers some advantages, but also some restrictions. For example, Dell does not advise agentless protection for Microsoft SQL or Microsoft Exchange servers because the metadata is not collected without the Rapid Recovery software. Before deciding to use agentless protection, see the topic “Understanding agentless protection” in the Dell Data Protection | Rapid Recovery User Guide.

Upgrading on a Windows machine

When upgrading AppAssure Agent to Rapid Recovery Agent, there is no need to uninstall the older version of Agent. Dell supports compatibility with two prior versions of our software. In the case of Rapid Recovery release 6.0.2, you can run installers on top of Rapid Recovery Agent release 6.0.1 and AppAssure Agent release 5.4.3.

When upgrading a version of AppAssure older than two versions, first update the machine to AppAssure release 5.4.3. Then run the Rapid Recovery release 6.0.1 or release 6.0.2 installer, as applicable.

Note: This upgrade policy applies to both Agent and Core.
Because there is more than one type of Windows machine, the steps for upgrading depend on the version of Windows installed. Upgrading a Windows machine includes the following options:
Note: When upgrading to Rapid Recovery Agent on Windows machines on which the software drivers have changed, you are prompted to restart your system.

Upgrading on a Linux machine

When upgrading a Linux machine from AppAssure Agent to Rapid Recovery Agent, you must first uninstall the AppAssure Agent software. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.

You can run the installer from the package manager to upgrade from a supported earlier release of Rapid Recovery Agent to the current release.

The procedure for upgrading a Linux machine from AppAssure Agent to Rapid Recovery Agent depends on the distribution of Linux installed on the machine. To upgrade a Linux machine, select the appropriate procedure from the following options:
Note: To ensure that the proper kernel driver version is used to protect your machine, the best practice is to restart the machine after the upgrade to Rapid Recovery Agent is complete.

For more information, see Upgrading Rapid Recovery Agent on a Linux machine.


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