Complete the steps described in this procedure to uninstall the Rapid Recovery Agent software from a Windows machine.
The Rapid Recovery Agent Installation Wizard appears, showing the Repair/Remove page.
The Remove Options page appears.
The Progress page appears. You can view the progress of the uninstall action on the Progress page.
When the removal is complete, the Completed page appears.
The method for removing the Agent software on Linux machines has changed. As of release 6.0.1, instead of using shell scripts, the process of uninstalling the Agent software uses the package manager relevant to the Linux distribution on the protected machine.
To uninstall an earlier version, such as AppAssure Agent release 5.4.3, see the topic Uninstalling the AppAssure Agent software from a Linux machine.
Because the various supported Linux distributions use different package managers, the procedure for removing Rapid Recovery Agent on any supported Linux OS depends on the package manager used. The package managers, and the Linux distributions they support, are described in the following table.
|Package Manager||Linux Distribution|
|yum||Linux distributions based on Red Hat Enterprise Linux (RHEL), including RHEL, CentOS, and Oracle Linux.|
|zypper||SUSE Linux Enterprise Server (SLES) versions 11, 12|
|apt||Linux distributions based on Debian, including Debian 7 or 8, and Ubuntu 12.04 and later|
As a one-time setup step for each Linux machine, you must configure your local software repository to point to the location where the package manager obtains Dell Rapid Recovery installation files.
After you configure a software repository on your Linux machine, the package manager is able to retrieve and install the packages needed for installation or removal of Rapid Recovery Agent software and related components, such as aamount (now called local mount), aavdisk (now called rapidrecovery-vdisk), and Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting the Agent software to Linux platforms).
For each package manager, you can run the appropriate command at the command line to determine if it is configured to download Rapid Recovery packages. These commands are listed in the following table.
|Package Manager||Command to list configured repositories|
The uninstall instructions differ, depending on the Linux distribution you are using. For more information on uninstalling Rapid Recovery Agent from a Linux machine, see the following topics:
When you remove the AppAssure Agent software in preparation for installing the new Rapid Recovery version of the Agent, you also remove the unique identification number associated with that machine. This removal results in the inability to connect to the recovery points saved to the Core for that protected Linux machine.
Before removing AppAssure Agent, you can back up the agent ID values. Then you can install Rapid Recovery Agent and restore the settings.
Use the following procedure to back up agent ID values, and then to restore them afterward.
sudo cp -p /root/.mono/registry/CurrentUser/software/apprecovery/agent/agentid/values.xml ~/values-backup.xml
sudo mv ~/values-backup.xml /root/.mono/registry/CurrentUser/software/apprecovery/agent/agentid/values.xml
To remove Rapid Recovery Agent from a Debian or Ubuntu machine, the Agent must be installed, and your local software repository be configured to point to the location where the package manager obtains Dell Rapid Recovery installation files.
The Rapid Recovery Agent .deb file is an archive containing repository information specific to the apt package manager. Complete the following steps to remove the Rapid Recovery Agent from a Debian or Ubuntu Linux machine.
apt-get remove rapidrecovery-agent rapidrecovery-mono
apt-get remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo