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Rapid Recovery 6.0.2 - Installation and Upgrade Guide

*** Legend Introduction to Dell Data Protection | Rapid Recovery Rapid Recovery system requirements Installing Rapid Recovery
Understanding Rapid Recovery components Installing the Rapid Recovery Core Installing the Rapid Recovery Agent software Installing the Rapid Recovery Central Management Console Automatically installing updates Uninstalling the Rapid Recovery Core Uninstalling the Rapid Recovery Agent software Uninstalling the AppAssure Agent software from a Linux machine Uninstalling the Rapid Recovery Central Management Console
Upgrading to Rapid Recovery

Uninstalling the Rapid Recovery Agent software from a Windows machine

Complete the steps described in this procedure to uninstall the Rapid Recovery Agent software from a Windows machine.

Note: If uninstalling the AppAssure Agent software from a Windows machine, the steps are the same except for the product name in the control panel or uninstall wizard.
  1. On the computer from which you want to uninstall the Rapid Recovery Agent software, open the Control Panel, click Programs, and then click Uninstall a Program.
  2. In the Programs and Features window, double-click the installed version of the Rapid Recovery (or AppAssure Agent) software.

    The Rapid Recovery Agent Installation Wizard appears, showing the Repair/Remove page.

  3. Select Remove, and then click Next.

    The Remove Options page appears.

  4. To remove all data and settings installed by the Rapid Recovery Agent software, select Uninstall the configuration settings and data, including all backup images and change logs and then click Uninstall.
    CAUTION:
    If you select this option, one setting that is removed is the agent ID, a unique identifier assigned to this protected machine. If you remove the agent ID, and install Rapid Recovery Agent on this machine in the future, you will not be able to connect to existing recovery points saved in the repository. If you want to protect this machine with all of the previous settings and be able to access the existing recovery points in the future, do not select this option.

    The Progress page appears. You can view the progress of the uninstall action on the Progress page.

    When the removal is complete, the Completed page appears.

  5. On the Completed page, you see a message indicating that the system must be restarted before the configuration changes take effect. Take one of the following actions, and then click Finish:
    • To restart now, select Yes, I want to restart my computer now.
    • To restart later, clear the Yes, I want to restart my computer now option.
      Note: You must restart your system to complete the removal of the Agent software.

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Uninstalling the Rapid Recovery Agent software from a Linux machine

The method for removing the Agent software on Linux machines has changed. As of release 6.0.1, instead of using shell scripts, the process of uninstalling the Agent software uses the package manager relevant to the Linux distribution on the protected machine.

To uninstall an earlier version, such as AppAssure Agent release 5.4.3, see the topic Uninstalling the AppAssure Agent software from a Linux machine.

Because the various supported Linux distributions use different package managers, the procedure for removing Rapid Recovery Agent on any supported Linux OS depends on the package manager used. The package managers, and the Linux distributions they support, are described in the following table.

Table 1. Package managers and the Linux distributions they support
Package Manager Linux Distribution
yum Linux distributions based on Red Hat Enterprise Linux (RHEL), including RHEL, CentOS, and Oracle Linux.
zypper SUSE Linux Enterprise Server (SLES) versions 11, 12
apt Linux distributions based on Debian, including Debian 7 or 8, and Ubuntu 12.04 and later

As a one-time setup step for each Linux machine, you must configure your local software repository to point to the location where the package manager obtains Dell Rapid Recovery installation files.

Note: This process is represented by steps 1 through 4 in each of the installation procedures. When upgrading future editions of the Rapid Recovery Agent on a Linux machine with the repository configured, you will not need to perform these steps.

After you configure a software repository on your Linux machine, the package manager is able to retrieve and install the packages needed for installation or removal of Rapid Recovery Agent software and related components, such as aamount (now called local mount), aavdisk (now called rapidrecovery-vdisk), and Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting the Agent software to Linux platforms).

For each package manager, you can run the appropriate command at the command line to determine if it is configured to download Rapid Recovery packages. These commands are listed in the following table.

Table 2. Command to show package manager repository configuration
Package Manager Command to list configured repositories
yum yum replolist
zypper zypper repos
apt ls /etc/apt/sources.list.d

The uninstall instructions differ, depending on the Linux distribution you are using. For more information on uninstalling Rapid Recovery Agent from a Linux machine, see the following topics:


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Backing up and restoring the AppAssure agent ID

When you remove the AppAssure Agent software in preparation for installing the new Rapid Recovery version of the Agent, you also remove the unique identification number associated with that machine. This removal results in the inability to connect to the recovery points saved to the Core for that protected Linux machine.

Before removing AppAssure Agent, you can back up the agent ID values. Then you can install Rapid Recovery Agent and restore the settings.

Use the following procedure to back up agent ID values, and then to restore them afterward.

  1. On the Linux machine from which you intend to remove AppAssure Agent, open a command prompt. Type the following command and then press Enter:
    sudo cp -p /root/.mono/registry/CurrentUser/software/apprecovery/agent/agentid/values.xml ~/values-backup.xml
    A file named values-backup.xml containing your unique agent ID is saved to the specified location.
  2. Remove AppAssure Agent following the steps specific to the appropriate Linux distribution. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.
  3. Install Rapid Recovery Agent online using the appropriate package manager, or offline using the appropriate steps. For more information, see About installing the Agent software on Linux machines.
  4. Run the appropriate configuration steps for the updated Linux machine. For more information, see Configuring the Rapid Recovery Agent on a Linux machine.
  5. Copy the values-backup.xml file to the new location by typing the following command and then pressing Enter:
    sudo mv ~/values-backup.xml /root/.mono/registry/CurrentUser/software/apprecovery/agent/agentid/values.xml 
  6. Restart the rapidrecovery-agent service or reboot the machine.
    The original agent ID for that machine is now associated with the updated Rapid Recovery Agent software.

Check the Rapid Recovery Core to see if the machine appears. If not, use the Protect Machine wizard to add the upgraded machine to protection in the Core.

Note: After updating Rapid Recovery Agent, the first snapshot will result in a base image, creating a new recovery point chain.

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Uninstalling the Rapid Recovery Agent software from Debian and Ubuntu systems

To remove Rapid Recovery Agent from a Debian or Ubuntu machine, the Agent must be installed, and your local software repository be configured to point to the location where the package manager obtains Dell Rapid Recovery installation files.

The Rapid Recovery Agent .deb file is an archive containing repository information specific to the apt package manager. Complete the following steps to remove the Rapid Recovery Agent from a Debian or Ubuntu Linux machine.

  1. Open a terminal session with root access.
  2. If you want to remove the configuration file for the software repository, as well as remove Agent and related files, skip to Step 4.
  3. If you want to remove Agent and related files, leave the configuration for the software repository, then type the following command, and then press Enter:
    apt-get remove rapidrecovery-agent rapidrecovery-mono
    The package manager removes the Agent application and related files.
  4. If you want to remove the configuration file for the software repository, as well as remove Agent and related files, then type the following command, and then press Enter:
    apt-get remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo 
    The package manager removes the application, related files and the software repository.
  5. To remove files that are dependencies of the Agent software (including dkms, gcc, and so on), type the following command, and then press Enter:
    apt-get autoremove
    The dependent files are removed from the Linux machine.

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