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Rapid Recovery License Portal 6.0.1 - User Guide

Getting Started with the Dell Data Protection | Rapid Recovery License Portal Managing Licenses in the Dell Data Protection | Rapid Recovery License Portal
Downloading Software from the License Portal Using the Dashboard Performing Global Searches in the License Portal Configuring Personal Settings Configuring Email Notifications Settings Changing your Password Managing Users Managing Groups Managing Licenses Managing Registered Agent Machines Managing Cores Working with License Portal Reports
Third Party Legal Notices

Adding Company and Billing Information for a Group

Complete the following steps to add company and billing information for a group or subgroup.

To add company and billing information for a group
1
On the Groups page, in the Actions column for the group you want to modify, click the Settings icon.
The Settings dialog box opens, displaying the Group Info tab.
2
Click the Company Info tab.
3
In the Company Info tab, enter the company information as described in the following table.
Table 8. Company Information
Field
Description

Company Name

Used to identify the company. Enter the name of the company.

Company Contact

Used to establish a point of contact for the company. Enter the name for the company contact.

Company Phone

Used to specify contact information for the company contact. Enter a phone number for the company contact.

Company Email

Used to specify contact information for the company contact. Enter an email address for the company contact.

Company Country

Used to identify the country in which the company is located. Select the country in which the company is located.

Company State (If US)

Used to specify the state where the company is located, if located in the United States of America. Select the state in which the company is located.

Company City

Used to specify the city where the company is located. Enter the city where the company is located.

Company Address

Used to specify the physical address of the company. Enter the physical address for the company.

Company Zip Code (If US)

Used to specify the postal address for the company’s physical address. Enter the zip code for the company’s physical address.

4
If the billing information is the same as the company information, ensure that the option Billing information is the same as company information is selected.
5
If the billing information differs from the company information, clear the checkbox, Billing information is the same as company information, and enter the billing information as described in the following table.
Table 9. Billing Information
Field
Description

Billing Name

Enter the name of the responsible party. The name is used to identify the party responsible for paying for services.

Billing Contact

Enter the name of the individual who is responsible for payment. It is used to establish a point of contact who is responsible for payment.

Billing Phone

Enter a phone number for the responsible party. The number is used to specify the contact information for the responsible party.

Billing Email

Enter an email address for the responsible party. It is used to specify the contact information for the responsible party.

Billing Country

Select the country where the responsible party is located. It is used to identify the country in which the responsible party is located.

Billing State (If US)

Select the state where the responsible party is located. It is used to specify the state where the responsible party is located, if located in the United States of America.

Billing City

Enter the city where the responsible party is located. It is used to specify the city where the responsible party is located.

Billing Address

Enter the physical address for the responsible party. It is used to specify the physical address where the responsible party is located.

Billing Zip Code (If US)

Enter a zip code for the physical address for the responsible party. It is used to specify the postal address for the physical address of the responsible party.

6
Click Save.

Modifying Metadata Settings for the Root Group

The License Portal allows administrators with proper access to collect additional server information/metadata for better insights on core and agent usage for reporting and billing. Complete the following steps to edit the metadata settings for the root group.

To edit metadata settings for the root group
1
Ensure that the root group is currently selected.
2
In the left navigation area of the License Portal, click Settings.
The Group Settings dialog box opens, displaying the Group Info tab.
3
Click the Advanced tab.
4
Select the appropriate checkboxes for the extended metadata you would like to collect. You can select from the following:
Table 10. Type of metadata collected
Metadata type
Description of information collected

SQL Server

The SQL Server metadata per agent, such as if the agent has a SQL server, the server version, and number of databases

Exchange

The Exchange Server metadata per agent, such as if the agent has an Exchange server, the server version, and number of databases

Encryption
•
For an agent, whether it is Encrypted
•
For a core, the number of encryption keys

Virtualization
•
Whether a machine is virtualized
•
If the machine is virtualized, the type of virtual host (for example: Hyper-V, VMware, XenServer, EC2, or VirtualBox)

Managing Licenses

The License Portal server manages licenses and license expiration on a machine-by-machine basis for AppAssure 5 or RapidRecovery software agents. Licensing for AppAssure DL Series appliances is based on the capacity of the repositories on the appliance.

Refer to the following topics for more information about understanding and managing licenses in the License Portal.

•
About AppAssure Software License Types
•
About AppAssure Appliance Licensing
•
Understanding License Pools
•
Downloading or Viewing your License Key
•
Viewing License Numbers
•
Viewing License Pool Information for a Group
•
Changing the License Pool for Software Groups
•
Changing the License Type for a Subgroup
•
Extending an Appliance License
•
Moving an Appliance License
•
Detaching an Appliance License from a Core
•
Assigning an Appliance License
•
Understanding Billing for Software Licenses
•
Understanding Billing for Appliance Licenses
•
Understanding Disposing of Software Licenses
•
Adding a License to the License Portal

About AppAssure Software License Types

The three types of software licenses that are available are:

•
Trial. A 14-day license. Upon expiration of a trial license, the machine for which the trial license was active is automatically deactivated and receives the status, “Expired.” A trial license can be extended one time by the group administrator user from a 14-day to a 28-day license. If a registered user's account migrates from a trial to a subscription license, the user cannot register for another trial license.
•
Subscription. A license that is valid for a limited time (for example, 90 days).
•
Enterprise. A perpetual license that represents a number of available licenses that can be used when adding new agents.

A License Portal account can be associated with either a subscription or enterprise license. The default is a subscription license and is defined by the user when the account is created. Only administrators can change license types for subgroups in which the root group does not have non-trial licenses. For information about changing the license type for a subgroup, see the topic, Changing the License Type for a Subgroup.

The license type can be established for a group and all subgroups. In this case, for example, if the license type defined for the group is subscription, all subgroups of the group also have a subscription license.

When a license expires, the agent license expires, and the agent stops taking snapshots.

* 
NOTE: Licensing for the AppAssure DL Series appliance is based on the capacity of the repositories on the appliance. This approach differs from the AppAssure software. For more information, see the topic, About AppAssure Appliance Licensing.
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