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On Demand Recovery Current - User Guide

Adding an Azure Active Directory Tenant

For instructions on how to add or remove an Azure AD tenant, see the Tenant Management section in the On Demand Global Settings User Guide.

NOTE: Although GCC High tenants can be added on the Tenants page for use in other On Demand modules, On Demand Recovery does not support restoring objects from GCC High tenants. This type of tenant will not be available for selection in On Demand Recovery. GCC tenants are also not supported.


When a tenant is added, the creation of backups is disabled by default. You must enable the backup creation as described in Step 6 in Working with On Demand Recovery.

Office 365 Tenant Requirements (Mailbox Data Protection)

Office 365 and on-premises Exchange offer some native means of protection against losing valuable data. To prevent the permanent deletion of mailbox data and to be able to restore a mailbox when it is deleted from the Recycle Bin, it is strongly recommended that you use Office 365 retention policy or Litigation Hold.

Office 365 retention policy

Retention policies do two basic things: they either protect data from deletion or delete unnecessary items.

  • Retain content - content cannot be permanently deleted before the end of the retention period.
  • Delete content - unnecessary content is permanently deleted at the end of the retention period.

You can create and manage retention policies on the:

  • Policies page in the Microsoft 365 compliance center.
  • Retention page under Data governance in the Office 365 Security & Compliance Center.

For details, see

Litigation Hold

As an alternative to retention policies, you can place a mailbox on Litigation Hold to preserve all mailbox content, including deleted items and original versions of modified items.

For more information, see

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