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On Demand Global Settings Current - User Guide

Working with On Demand Overview of On Demand Signing up for On Demand Managing organizations and regions Adding users to an organization Managing your Azure tenants and on-premises domains On Demand Home page Configuring settings Documentation roadmap Technical Support

Adding an Active Directory domain

When you select Tenants in the navigation panel on the left, a tab titled Active Directory Domains is shown. Select the tab to view information about your domains and to add new domains. You add domains to On Demand by specifying the FQDN (Fully Qualified Domain Name) for each domain that you want to add. In an Active Directory multi-domain forest, you must add each parent and child domain with which you want to work.

Optionally, if you add your agents first, you can add a domain when you are configuring an agent.

Click Active Directory Domains.
Click Add Domain.
Click Save.

After you have added your domains, you can install and configure the agents that will work with those domains.

You cannot change the FQDN (Fully Qualified Domain Name) for a domain in On Demand. If the FQDN for an on-premises domain has changed, or if you accidentally entered the FQDN incorrectly, you must remove the domain from On Demand and add a new domain with the new FQDN.

You can modify the preferred domain controller for a domain.

Removing a domain

You can remove a domain from On Demand. When you remove a domain, the association with your on-premises domain is removed and the domain is removed from all linked agents. Active Directory group membership will not be updated and Active Directory data is no longer collected.

Click Active Directory Domains.
Click Remove Domain.

On Demand Home page

The Home page contains the following components.


The masthead displays your current user ID and provides information about your organization.

Side navigation panel

The side navigation panel is always available as you move through the On Demand site.


In addition to a tile for each module, the Dashboard displays statistics and operational data for your tenant.


The masthead displays the On Demand name on the left and on the right side shows the following:

An information icon (i) that opens the On Demand information window.
If all your modules (such as Auditing, License Management, and Recovery) are operational, the icon is green and displays All Systems Operational. If you click the status text, you can see the individual modules with green icons indicating systems are operational.
If one or more modules has a status of degraded performance or partial outage, the icon is yellow and displays Partial System Outage. When you click the status text, yellow icons appear beside the affected modules.
If one or more modules has a status of major outage the icon is red and the text link displays Major Service Outage in red. When you click the status text, red icons appear beside the affected modules .
You can click the Status Overview link to display details about outages, past incidents, and all planned maintenance in the near future in the On Demand Status page.

If there is scheduled maintenance planned that will include system downtime, a blue banner is displayed at the top of the masthead that includes information about the scheduled outage. You can click Read more to view the maintenance details on the On Demand Status page.

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