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NetVault 11.4 - Administration Guide

Introduction Getting started Configuring clients Configuring storage devices Backing up data Managing policies Restoring data Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in table view Managing disk-based storage devices in tree view Managing tape libraries in table view Managing tape libraries in tree view Managing tape drives in table view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user accounts Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Login fails after any change in the server IP address

Login from WebUI fails after any change in the NetVault Backup Server IP address.

When you try to log in, the NetVault Backup WebUI displays a message that the server is not accessible.

After any change in the IP address of the NetVault Backup Server (for example, due to reassignment at reboot by DHCP), you must clear the browser cache before logging in to the NetVault Backup WebUI. Otherwise, the login may fail with a message that the server is not accessible. Alternatively, you can assign a static IP address to the NetVault Backup Server.

Unexpected behavior of NetVault Backup WebUI

NetVault Backup WebUI displays improper strings or names and other object-related issues on any browser.

NetVault Backup WebUI behaves unexpectedly displaying various improper names, strings, incorrect button labels, and so on.

To resolve the issue, clear the browser cache and history and then login again to the NetVault Backup WebUI. Perform this activity after you upgrade your NetVault Backup system.

WebUI does not run in Compatibility View in Internet Explorer

The NetVault Backup WebUI does not run in Compatibility View in Internet Explorer.

If Compatibility View is enabled for the site in Internet Explorer, the following error message is displayed when you try to access NetVault Backup: “Compatibility view is not supported. Use a different browser or remove this site from the list of websites using Compatibility View to properly view the application.”

Remove the site from the list of websites using Compatibility View or use a different browser.

NetVault Backup installer fails during push installation

Push installation fails for a target client.

The following error message appears in the task log:

NetVault Backup installer for the core package failed with error 1.

There are several reasons why an installation can fail. The information in the installation log file can help you diagnose and troubleshoot the issue. You can find the log file in the system temporary directory. (The TEMP environment variable for system account determines the location of this directory; this path is typically set to %windir%\Temp.)

Depending on the stage at which the installation process fails, the installer may create a file named netvault_{GUID}_install.log or bitrock_installer.log (or bitrock_installer_nnn.log).

If you are unable to resolve the issue, contact Quest Technical Support.

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