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NetVault 11.3 - Release Notes

Resolved issues

Modified NetVault Backup to use the correct saveset when the Restore form the latest backup option is selected.

21871, 32438

Added Generic Cleaning configuration options for hard drives to NetVault Backup WebUI. Manage Devices > Tree View > click DRIVE and select Configure.

27959

Corrected an issue where the values in the fields in "Process Table" tab of Process Manager were reset to default values while upgrading NetVault Backup.

28148

Corrected an issue due to which running simultaneously two backup jobs to multiple VTL drives does not work in parallel.

28932

Corrected an issue in which the Job Status page displayed duplicate entries for a failed job when two instances of the job were scheduled to run and the first instance failed.

28986

Addressed an issue to clarify preinstallation requirement for RHEL 5.x platforms in Quest NetVault Backup Installation Guide.

30039

Corrected an issue due to which the drive cleaning is performed automatically whenever NetVault Backup service is restarted.

30648

Addressed an issue to add configurable option for larger number of records in a table.

30789

Corrected an issue due to which the column sorting in Explore Storage view was not working properly.

31370

Corrected an issue that caused repetitive HTTP receive cycle in Web Service Worker process.

31738, 30442

Addressed an issue to clarify the default value of device config in ACSLS libraries.

31764

Corrected an issue where NetVault Backup failed during upgrade and displays the following error message:

"Error: There has been an error.

Setup has detected an existing installation of NetVault Backup, but failed to determine its Database directory. Please contact Dell Support."

31796

Corrected an issue due to which global notifications with non-English locales were not saved from Editing Global Notification Profile page on NetVault Backup WebUI.

31813

Corrected an issue where the filtered result on Job Status page shows "Run Status" details under "Exit Status" column instead of "Run Status" column.

31819

Corrected an issue where "Space Available" and "Space Used" columns on Explore Tape Storage page and Slot Browser page was displaying incorrect size for Tape library.

31847

Corrected an issue in which modifying policy of consolidation job with the Secondary Copy in the Advanced Option causes source set to be removed.

31971

Addressed an issue due to which the existing read-only and expired media was not reusable even if all savesets are expired in NetVault Backup.

32001

Corrected an issue that caused the incorrect date format on Purge Logs dialog box.

32019

Corrected an issue that caused NetVault Backup to become case insensitive for sysmail.sh. Hence, the Report was not sent to configured email ID.

32059

Corrected and issue in which the default value of "Data transfer stall timeout (seconds)" was not updated after upgrading NetVault Backup.

32103

Corrected an issue in which the operating system host version in the traces were found different than the version number mentioned in the systems registry.

32113

Corrected an issue that caused missing reports in the default list on View Reports page.

32130

Corrected an issue in which running multistream backup job (with Heuristic) having filename or directory name in non-English language, using Plug-in for FileSystem, one of the streams failed with an error message in traces. Later, the backup job failed with the error “Attempt to save a zero length stream”.

32131, 32065

 

Drive cleaning starts automatically after selecting or clearing “DAY” option for each drive in “Drive cleaning options”.

32141, 32127

Corrected an issue in which after turning ON and OFF the value of 'Do Not Scan Unknown Media', export of media fails from the Slot Browser.

32148

Removed the error message “Failed to obtain cleaning bay stats” that is displayed on the View Logs page after restarting the NetVault Backup service for each VTL drive.

32149

Corrected an issue in which the install logs displayed password when running nvpgdbpasswd or nvpassword to store password.

32166

Addressed an issue where the default email format for reports was only PDF. Now, HTML format is also supported.

32177

Corrected an issue in which NetVault Backup WebUI stops responding for a Job with status "Waiting for suitable media".

32226, 31846

Corrected an issue where switching the page while applying Drive Cleaning Options on the drive makes the drive offline.

32257

Corrected an issue in which the search functionality on the View Logs page was not working properly.

32274

Addressed an issue to update the list of mandatory options for backup and restore jobs using nvjobcreate CLI utility.

32275

Corrected an issue due to which upgrade failed from Solaris NetVault Backup client version 11.0 to 11.2.

32297

Addressed an issue to remove the discrepancy between labels on Media Manager dialog box in Quest NetVault Backup 11.1 Administrator’s Guide-Japanese.

32301

 

Corrected an issue in which the options for 'Retirement Timing Control' were mentioned in English language as opposed to Japanese language in Quest NetVault Backup 11.1 Administrator’s Guide-Japanese.

32302

Corrected an issue due to which Explore Tape Media Item page shows incorrect values in the fields "Data stored" and "Space Available" for SVTL.

32443

Corrected an issue due to which the media on SVTL is not reused even if all savesets are removed/retired, when NetVault Backup locale is set to Japanese.

32444

Corrected the tab alignments on the Diagnose Media Request page.

32524

Corrected an issue that caused scan backups to retire immediately due to presence of obsolete session records.

32544

Corrected an issue in which the install log displayed PostgreSQL password after the installation.

32553

Corrected an issue where the “Historic Jobs — By date” reports display the results in more than 2 hours.

32557

Addressed an issue to clarify the option “password never expires” while configuring NetVault Backup user details.

32623

Corrected an issue that restricted recreating a shared VTL (SVTL) for a NetVault Backup Server that is set to use the non English language.

32744

Known issues

NetVault Backup services are not automatically started after a Debian version lower than 8.x or Ubuntu version lower than15.x server is rebooted.

24695

CLI displaying non English characters incorrectly. For example,

C:\Program Files\Dell\NetVault Backup\util>nvscanmedia.exe -medialabel "FOREIGN:VM_WIN2008R2_FR 14 avr 11:14-1"

Sent scan media request...

Scan request failed - 'M├®dia inconnu'

31104, 30702

The restore job from NDMP backup data copied to 256Kib drive fails and displays error message 'NDMP data does not start on a block boundary'.

Workaround: https://support.quest.com/netvault-backup/kb/212701

31825

NetVault Backup is unable to generate reports in PDF format on RHEL 5.x platform.

Workaround: To send the report as an email attachment in HTML format, follow these steps:

2
On the Configuration page, click Server Settings.
3
Under ‘User Interface’, click Reporting. In the Reporting dialog box, under ‘Misc’, configure the following setting:
Default mail format: Select HTML.
4
Click Apply to apply the new settings and close the dialog box.

31878

On Manage Devices page, in Tree View, clicking "Scan" option directly starts scanning the selected slot/drive/library. It does not show the dialog box for "Minimum life for imported backups (days)" and a confirmation message.

32197

On Manage Devices page, in Tree View, you cannot select multiple media from the list of available media for bulk blank operation.

32214

On Manage Devices page, in Tree View, you cannot select multiple media from the list of available media for bulk label operation.

32215

Data Copy and Consolidated backup job (Primary job of windows client with Active Directory) running on NetVault Backup server on Linux machine is failing.

Workaround: Run the Data Copy and Consolidate backup job on Windows client.

32578

NetVault Backup 11.3 build is not available for Linux Itanium platform.

32669

Push installation of plug-ins by selecting 'From existing NetVault clients' method fails.

32706

While upgrading NetVault Backup to release 11.2, it creates *.lck.lck files in the NetVault configuration directory, that prevents access to plug-ins such as Oracle, Informix, and so on, to the configuration files.

32579

When performing backups with the NetVault Backup Plug-in for Teradata (Plug-in for Teradata), if the number of parallel streams exceeds the SoftStreamLimit set for the target NetVault SmartDisk, the backup job stops responding.

1948

You cannot use a failed instance of a Phase 2 Duplicate job (Status: Duplicate Failed) to run the job again. If you do so, the job reports an error (“Failed to load instance data”) and fails. To run the job again, select an instance that completed successfully.

3625 (NVG‑1164)

When a backup that is configured as “restartable” is duplicated, only the data backed up in the last restarted instance of the job is duplicated.

3971 (NVG‑4022)

In NetVault Backup with non-English locale, Running Status field did not display a current job status as the output of nvreport command and Report Job.

3997 (NVG- 4206)

When a backup includes both Phase 1 and Phase 2 jobs, the “Historic Jobs — By date” and “Historic Jobs — By size” reports display the transfer rates associated with the Phase 1 job for both entries.

4649 (NVG‑6035)

On Linux- and UNIX-based systems, the progress messages that is displayed during NetVault Backup installation are displayed correctly only if the system is configured to use UTF-8 character set.

26249

If the Network Manager process (nvnmgr) stops responding due to any error and fails to exit properly, it prevents the NetVault Backup Service from starting on that machine.

When this error occurs, manually kill or end the nvnmgr process before restarting the NetVault Backup Service.

26778

Starting with NetVault Backup 10.0.1, the built-in plug-ins use four-digit version numbers (for example, 10.1.1.1).

If you install the built-in plug-ins available with 10.0.1 and later on a machine running NetVault Backup 10.0, the About dialog box displays the correct 4-digit version number, but the other WebUI pages (for example, the Manage Clients page) display 3-digit version numbers with incorrect release numbers (for example, it may display 10.0.257 instead of 10.0.1).

Similarly, if you install a plug-in that uses the old version format on NetVault Backup 10.0.1 and later, the About dialog box displays the correct version number (for example, 2.6.5), but the other WebUI pages display incorrect release and build numbers (for example, 2.6.0.5).

In such cases, use the About dialog box to determine the correct version number of a built-in plug-in.

26687

When you remove NetVault Backup, the RDA package is not removed.

27067

The Drive Transfer Buffer Size option is now set to 8 MiB by default. To ensure that this configuration is supported on your system, check your OS settings before adding a tape device. If this value is too high, change it to 257 KiB in the template file.

1
Open the file “drives.tpl” in a text editor. You can find this file in <NetVault Backup home>\devices\drives on Windows and <NetVault Backup home>/devices/drives on Linux and UNIX.
2
In the [Device:Total Buffer Size] section, set Value to 257.
NOTE: If Drive Transfer Buffer Size is set too high and NetVault Backup fails to allocate the transfer buffers, the backup jobs using tape devices show reduced performance.

27165

On Windows 2012, the Plug-in for Databases fails to restore a NetVault Database backup that is stored in a NetVault SmartDisk device.

Workaround: If the NetVault Database backup is stored in NetVault SmartDisk, stop the NetVault Backup Service and run the service in “user space” (that is, nvpmgr debug) before starting the restore job.

27167

After upgrading to Firefox 31, if you try to log on to the NetVault WebUI, the following error message is displayed:

Issuer certificate is invalid. (Error code: sec_error_ca_cert_invalid)

The new security library security.use_mozillapkix_verification raises this certification error when you try to access a self-signed certificate.

Workaround: To resolve this issue, do the following:

2
Locate the preference security.use_mozillapkix_verification, and set it to false.

27189

The device path for a VTL should not contain any Japanese characters. NetVault Backup fails to add the VTL if the path contains Japanese characters.

27317

When many backup jobs that target the same disk-based storage device are scheduled to start at the same time or within a small window of time, the following issues occur:

These issues occur because the Media Manager uses a “quiesce time” setting to prevent assigning too many simultaneous jobs to a disk-based backup device. By default, the quiesce time is set to 10 seconds. Thus, after a job is assigned to a disk-based storage device, the Media Manager waits for 10 seconds before assigning the next job to the same device. You can change the default setting for quiesce time in the mediamgr.cfg file.

1
Open the mediamgr.cfg file in a text editor. You can find this file in <NetVault Backup home>\config on Windows and <NetVault Backup home>/config on Linux.

Note the following:

28204

On Windows, if a copy of “.cfg” file is created in the <NetVault Backup home>/config directory, the WebUI may display empty or partly empty dialog boxes when the settings are accessed from the Change Settings page after restarting the service.

29149

If a deployment task is aborted (or the Deployment Manager or NetVault Backup Service shuts down) while a task is still running, the task status is set to “Complete” and the individual targets are marked as “Completed with Errors” even if the software packages are successfully installed on the target machine.

30274

The shared directory path for push installations cannot contain non-English characters.

30451

Under certain conditions, the NetVault Backup Server may be unable to determine the status of the push installation task on a remote client. In such cases, the task status may remain in the “Running” state. This error can occur under the following conditions:

Subsequent tasks remain in a “Pending” state until you cancel the previous task.

30508

When performing push installations, if you use any illegal characters in the machine password for a new client, the remote installer reports an error and fails to install the software on the client.

30537

If the server IP address is used to configure a local package store (for example, \\10.11.12.3\PkgStore), the user credentials are not validated when the package store is added or updated. If you specify invalid credentials, no errors are reported. However, the deployment task fails if the authentication fails and the packages cannot be retrieved from the store. Therefore, we recommend that you use the server name when configuring the path to a local store (for example, \\WinServer1\PkgStore).

30558

The trace files cannot be downloaded from Internet Explorer 10. If you want to use this feature, upgrade to Internet Explorer 11.

31147

Known issues related to the RDA plug-in for Solaris:

Backing up file system data from Solaris clients to DR Series Systems: When you perform file system backups to DR Series systems, the backups run in the Passthrough mode by default. You can change the default setting on the DR Series system to run backups in the Dedupe mode, but you may experience slow backup performance in this mode.
Restoring data from a DR Series System to a Solaris Client: When you run multiple restore jobs at the same time, it can affect the performance of individual jobs and result in low aggregate throughput.

30596

Known issues related to DR Series Systems:

When performing a backup using the NetVault Backup Plug-in for VMware (Plug-in for VMware), if you set the client mode type to dedupe, the throughput is lower when compared with the passthrough mode. If you do not set the client mode on the DR Series system, the RDA plug-in automatically chooses the best mode for the backup.

 

In various instances, error messages related to Shared Virtual Tape Libraries (SVTL) may be displayed in the NetVault Backup logs when none have been set up for use.

Example: Mar 17 05:10:06 NetVault[403]: NetVault: Client: '<client name>' Class: 'System' Job: 'N/A' Warn level: 'Error' Mug: 'Failed to spawn 'SVTL Library Manager' (/user/NAB/bin/nvsvtlchgmgr).

If no SVTL devices have been created and these messages appear in the logs, they can be ignored.

 

On a Linux system, NetVault Backup fails to access a DR Series system if you do the following:

When you remove the RDA plug-in, it deletes the directory /usr/local/oca-libs, which causes an error when NetVault Backup tries to access the device.

Workaround: After removing the RDA plug-in, complete the following steps:

2
Ensure that the /usr/local/oca-libs directory has been removed. If not, remove the directory.

 

The Delete Non-Scheduled Jobs option is intended to delete non-scheduled jobs after a specified period. Since the jobs using the Triggered schedule type have no physical scheduled time, they are also deleted after the specified period elapses. If you are using Triggered jobs in your NetVault Backup environment, do not use the Delete Non-Scheduled Jobs setting.

 

The canned report “Disk Storage Devices — General” is intended for the NetVault SmartDisk devices; this report does not show details about the DR Series systems and Data Domain Systems.

 

After restoring the NetVault Database, when you restart the NetVault Backup Service, the job status shows “Scheduler Aborted Whilst Job Running.” This message can be ignored.

 

On a Solaris (SPARC or x86-64) system, when the LANG variable is set to en_US.UTF-8, the restore job wizard does not display the filenames on the Create Selection Set page. This issue is not encountered when LANG is set to C.

 

On Windows Vista, Windows 2008, and Windows 7, if the OS firewalls are turned on, connectivity issues between the NetVault Backup Client and Server may be encountered occasionally even if the port exceptions have been correctly configured on the NetVault Backup Client. For more information, see https://support.quest.com/kb/SOL79286.

 

If the default locale is changed (for example, from UTF8 to EUC or from EUC to UTF8), the EULA may not be displayed properly.

Workaround: To view the EULA, use a terminal that can display EUC character set.

 

The “–include” and “–exclude” options for the nvsetcreate command do not support wildcards.

4851 (NVG‑6414)

When the Broadcast details to machines on local networks setting is disabled on a client, the nvclient utility fails to add the client.

Workaround: Use the nvclientadd -clientip <Client IP address> command to add the client.

28829

The asf_load_media command fails if the machine name contains any spaces.

 

When the asf_release_drive command is issued to various brands of library devices (for example, those containing various Exabyte or 9840 drives), a delay of up to eight (8) minutes may occur before a piece of media is unloaded.

Workaround: The workaround is to issue the “Unload” command from the NetVault WebUI.

1
In the Navigation pane, click Manage Devices, and then in the list of devices, click the applicable drive or the corresponding Manage Device icon.
2
On the Tape Drive Management page, click Unload.
The drive remains in and “Idle” state, and media are not unloaded as expected. If the logs for the selected device are viewed, an entry stating “Unload media in drive <X> failed — Device unavailable” is displayed. Repeat Step 2 to unload the media.

 

The range function does not work properly for the nvacslsmedia command.

Workaround: The workaround is to explicitly run this command for each media item that you want to allocate or de-allocate. You can use a script to do this task.

 

When a space character is all that is specified for a library name with the nvcleandrive command, the first library on the Manage Devices page performs a clean operation on the specified drive. For example, if you run the command nvcleandrive libraryname “<space character only>” -librarydrivenumber <X>, NetVault Backup automatically targets the first library on the Manage Devices page and perform a clean operation on drive <X>.

 

When a null value is specified with the nvexpiresaveset command, any random saveset is expired.

 

When you run the nvjobmodify command, the job is submitted to run, even if you do not include the “‑submit” option in the syntax.

 

When a null string is specified with the nvremovemedia command, the first entry is deleted from the Media Database.

 

The nvsetcleaninglives command does not report any errors if you configure incorrect values for the lives option.

 

The “-include” option for nvsetcreate cannot be used to specify data selections below the “Fixed Drives” node in the selection tree.

 

The nvsetmodify command cannot be used to modify Schedule Sets. You can create a set using nvsetcreate, and assign it the same name to overwrite the existing set.

 

On Windows-based installations, the nvsyncronizesilomedia command does not update the media status on the Manage Devices page.

 

Table 5. Plug-in for FileSystem known issues

On Snap Appliance Filers, data must only be relocated to existing directories. Items relocated to directories that do not exist cannot be accessed due to permissions settings on the newly created directories.

13979 (FSG‑188)

On ZFS, if the backup data contains ACLs on extended attributes, the restore job fails when you use the default restore options. If errors occur on restore of metadata, select the Discard Metadata option to restore the data.

14324 (FSG‑514)

The IIS Metabase node in the System State tree is not visible by default on Windows Vista, Windows 7, and Windows 2008 systems. To enable this node, install the ISS 6 compatibility pack, or create a selection set that includes the IIS config and schema files located under %windir%\system32\inetsrv\config.

14376 (FSG‑563)

On Solaris ZFS and UFS file systems, the files and directories for which only the extended attributes have changed do not qualify for Incremental Backups.

14504 (FSG‑684)

When restoring a Linux or UNIX backup to a Windows-based NetVault Backup Client, the items are restored successfully, but the job generates the following warning and log context:

Log message: <num> items and their contents could not be restored

Log context: <filename>: writing to file: Incorrect function

These messages can be ignored.

14586 (FSG‑760)

On Windows 2008 and Windows 2003, the System State node does not include the Removable Storage Manager Database node.

 

The Verify After Backup option does not work for a restarted job instance.

 

When you submit a policy job created for a UNIX file system on a Windows system, the job status shows “Completed with Warnings,” but no data is backed up.

 

The following known issues apply to the Backup Windows File Short Names and Restore Windows File Short Names options:

 

Although VSS backups complete successfully, the message “Error deleting volume snapshot(s): VSS_E_BAD_STATE” is written to the NetVault Backup logs.

 

If a job restores a Windows symbolic link (file created using mklink, not Windows shortcut), where the symbolic link file exists on the target file system and the data file the symbolic link targets also exists, the data in the targeted data file is lost. You must ensure that the data files targeted by symbolic links are included in backups. We recommend that you delete the existing symbolic links that you want to restore from the target file system before running a restore job. To avoid any risks of data loss, you can also perform backup of data files possibly at risk before running the restore job.

 

When a symlink is restored, GuardianOS applies the Xattr attribute user.SnACL to it. This behavior is expected and does not have any negative effects.

 

Backups on GFS and GFS2 can stop responding if the files or directories are frozen.

 

In an environment with many direct automounts on Solaris Clients, a backup job may remain at “Waiting for Job Options” status while the Plug-in for FileSystem attempts to load the automounts temporarily to determine whether they are on remote systems. This delay can be alleviated by selecting the “Backup through Remote Mounts” option. If necessary, deselect or exclude remote mounts or add the following stanza to the file nvfs.cfg:

[Performance:DoRecursiveAutoMountScan]

Value=FALSE

 

Table 6. Plug-in for NDMP known issues

When using NetVault Backup Plug-in for NDMP (Plug-in for NDMP), if you run multiple jobs with the auto-deletion option set to “On,” the parent and child jobs may still be listed on the Job Status page. To correct this issue, close the NetVault WebUI, and start it again. There is no need to stop and restart the NetVault Backup Service.

 

If you use more than 26 entries in the INCLUDE_PATH option for a backup job that targets a Quest Fluid File System (FluidFS), the backup job stops responding.

32078 (00040111)

If you use more than 32 entries in the EXCLUDE option for a backup job that targets a FluidFS, FluidFS does not return an error. Exceeding the same limit using the EXCLUDE_PATH works correctly.

32079 (00040990)

System requirements

Platform

For complete supported platform information, see the Quest NetVault Backup Compatibility Guide available at https://support.quest.com.

Memory

Memory requirements on a target system can vary based on the intended use.

Hard disk space

A NetVault Backup server installation requires about 200 MB of disk space on Windows-based systems and 160 MB of disk space on Linux-based systems.

Operating system

NetVault Backup Server

The server can be installed on the following operating systems:

NetVault Backup Client

The client can be installed on the following operating systems:

For more information, see the Quest NetVault Backup Compatibility Guide available at https://support.quest.com.

Web browser

The NetVault WebUI supports the following browsers:

Upgrade and compatibility

NetVault Backup Server OS requirements: Starting with 10.0, the NetVault Backup Server installation is only supported on Windows and Linux operating systems; the server installation is no longer supported on UNIX and Mac OS X operating systems.
For information about supported operating system versions, see the Quest NetVault Backup Compatibility Guide available at https://support.quest.com. For additional information, see https://support.quest.com/kb/SOL126805.
NetVault Database migration: Upgrade from 9.2 involves the migration of NetVault Database from proprietary format to the PostgreSQL database. The migration can take a significant amount of time depending on the size of your NetVault Database and other factors such as system performance.
Select the correct installation package on Linux and Windows: NetVault Backup offers separate client‑only and server-only installation packages for Linux- and Windows-based systems. Both the server and the client packages are available in hybrid and pure 64-bit versions:
Hybrid server and client packages: The hybrid packages are intended for users who do not have a pure 64-bit-only requirement.
Pure 64-bit server and client packages: The pure 64-bit packages are intended for pure 64-bit operating systems. If you have a specific reason that you cannot use any 32-bit components (for example, you are using a Linux distribution that does not run 32-bit code), use these packages.
netvault-<RYYYYMMMDD>-vx.x.x.x-Server-{LinuxX86Hybrid|WindowsX86Hybrid}: Use this package to install or upgrade NetVault Backup Server on 32-bit or 64-bit systems.
netvault-<RYYYYMMMDD>-vx.x.x.x-Server-{LinuxX86Pure64|WindowsX86Pure64}: Use this package to install or upgrade NetVault Backup Server on pure 64-bit systems.
IMPORTANT: Before installing the hybrid package of NetVault Backup on 64-bit Linux machines, make sure that all the required 32-bit libraries are installed on the system. For more information about the requirements, see the Quest NetVault Backup Installation Guide. The installation process may fail silently if the installer is unable to find the required libraries on the system.
Table 8. Pure64 builds

32-bit

32-bit

X

 

X

 

 

Hybrid

X

 

X

 

 

64-bit

Itanium

 

 

 

X

 

64-bit

 

X

X

 

 

Hybrid

X

X

X

 

 

Pure64

 

 

 

 

X

Licensed plug-ins: After upgrading to the latest version of NetVault Backup, you may be unable to create new backup jobs with previously installed licensed plug-ins. This issue occurs in the following upgrade scenarios:
SNMP Trap Notification Object Identifier (OID): After you upgrade from NetVault Backup 9.2, the OID for the SNMP Trap Notification method is changed.
NetVault Backup Plug-in for NetWare (Plug-in for NetWare): NetVault Backup 10.0 and later do not support Plug-in for NetWare.
Plug-in for VMware and NetVault Backup Plug-in for Hyper-V (Plug-in for Hyper-V): After installing the Plug‑in for VMware or Plug-in for Hyper-V, if you upgrade the NetVault Backup software, you must re‑install the plug-in on that machine. If you do not re-install the plug-ins, you cannot open the Drives node of a mounted virtual machine to create any new file‑level backup jobs.
Device names containing multibyte characters: After upgrading from NetVault Backup Server 9.2, a device that uses multibyte characters in its name must be removed and added again.
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