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NetVault 11.3 - Administration Guide

Introduction Getting started Configuring clients Configuring storage devices Backing up data Managing policies Restoring data Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in table view Managing disk-based storage devices in tree view Managing tape libraries in table view Managing tape libraries in tree view Managing tape drives in table view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user accounts Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup to use a specific VSS provider Configuring default settings using NetVault Configurator Configuring default settings using Txtconfig
Diagnostic tracing Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Viewing log messages

You can view the log messages from the View Logs page. From this page, you can perform various log-related tasks, like download or export log messages, set log events, or purge log messages.

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On the View Logs page, you can view the log messages generated by various processes.
Figure 22. View Logs page

Severity: Severity level of the message.
Date: Sate and time when the log was generated.
Job ID: Job identification number.
Class: Type of operation that generated the logs.
Client: Name of the client for which the log was generated.
Message: Detailed log message or description.

Background

General log messages.

Information

Log messages related to media, scheduler, and system activities.

Job message

Log messages related to backup, restore, and report jobs.

Warning

Problems that might not have caused a job to fail.

Error

Problems that might have caused a job to fail.

Severe error

Critical problems that might have caused an operation to fail.

To view the context information, click anywhere in the Severity column. Alternatively, select the message, and click More Info. The dialog box that appears can include data transfer details, execution scripts, or other information. After reviewing the details, click OK to close the dialog box.

 

Setting the 'Display Level' to a particular severity level shows log messages for the selected severity and higher.

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You can use the Display Level option to filter the messages based on their severity level. When you specify the severity level, the messages at that level and higher are displayed on the View Logs page.
By default, Display Level is set to Job Messages. With this setting, you can view Job Messages, Warnings, Errors, and Severe errors on the page. To specify the minimum severity level for messages that are displayed, select the level in the Display Level list.
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The View Logs page loads a maximum of 10,000 records initially. The total number of records fetched is displayed at the lower-right corner of the table For more information, see Sorting records and customizing tables in NetVault Backup WebUI .
You can click Load more to load the next set of records, if available. Each load action fetches a maximum of 10,000 records. This button is disabled if there are no more records to load.

Setting log filter

When viewing log messages, you can use one or more filters to display messages that match the specified criteria.

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On the View Logs page, click Filter.
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In the Set Log Filter dialog box, configure the options that you want to use.

From

Select one of the following options:

First Event: To display from the first log message, select this option.
Specific Time: To display from a specific date and time, select this option, and do the following:

To

Select one of the following options:

Last Event: To display up to the last log message, select this option.
Specific Time: To display up to a specific date and time, select this option, and do the following:

Classes

The log classes included the following:

By default, all log classes are selected.

To hide log messages for a class, clear the corresponding check box.

Only display logs for Job ID

To display logs for a particular job, type the job ID number.

Only display logs for Instance

To display logs for a particular job, type the instance ID number.

Only display logs containing text

To display logs that contain a particular string, type the filter string.

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Click Filter to set the filter, and close the dialog box.
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To clear the filter settings, click Clear Filter on the View Logs page.

Downloading logs

When investigating a reported problem, Quest Technical Support might request you to provide the log dump from the NetVault Backup Server. You can generate the dump file by using the Download or Export method available on the View Logs page.

The Download method creates dump files on the local machine where the WebUI is running. This method is useful if you are accessing the server from a remote machine. The Export method creates the file on the NetVault Backup Server. For more information about this method, see Exporting logs.

The supported dump formats are text, binary, and database table dump. By default, the dump file includes all current logs. You can use the filter options to download log entries that meet the specified criteria. For instance, you can set filter options to display log entries for a specific period or a specific job ID number, and then download these entries to a dump file.

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Click Download, and in the Confirm Download Logs dialog box, select the dump format:
Binary Log: Select this option to export the logs to a binary file (“.nlg”).
Text Log: Select this option to export the logs to a text file.
Database Table Dump: Select this option to export the logs to a PostgreSQL dump (pg_dump) file.
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Click Download, and in the confirmation dialog box, click OK.

Exporting logs

When investigating a reported problem, Quest Technical Support might request you to provide the log dump from the NetVault Backup Server. You can generate the dump file by using the Download or Export method available on the View Logs page.

The Download method creates dump files on the local machine where the WebUI is running. This method is useful if you are accessing the server from a remote machine. For more information about this method, see Downloading logs. The Export method creates the file on the NetVault Backup Server.

The supported dump formats are text, binary, and database table dump. By default, the dump file includes all current logs. You can use the filter options to export log entries that meet the specified criteria. For instance, you can set filter options to display log entries for a specific period or a specific job ID number, and then export these entries to a dump file.

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On the View Logs page, click Export.
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In the Export Logs dialog box, configure the following options.

File Name

Type a filename for the log file.

You can also select an existing file from the dump file list. If you select or specify an existing file, NetVault Backup overwrites the file.

Depending on the dump format selected, the dump files are created in the binary, text, or pgdump directories under <NetVault Backup home>\logs\dumps (on Windows) or <NetVault Backup home>/logs/dumps (on Linux).

To create the dump file in a different location, specify the full path.

Binary Log

Select this option to export the logs to a binary file (.nlg).

Text Log

Select this option to export the logs to a text file.

Database Table Dump

Select this option to export the logs to a PostgreSQL dump (pg_dump) file.

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Click Export to export the logs.
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