The restore job reports the following error:
The trace logs contain the following messages:
Corrupt index file, version number invalid.
On NetVault Backup Server 10.0.5 and later, the Plug-in for Data Copy creates index version 4, which is incompatible with earlier versions of NetVault Backup. A client running NetVault Backup 10.0.1 or an earlier version cannot read these index files, causing the restore job to fail.
On Itanium platforms, restore fails for backups with indexes larger than 2GB in size.
To correct this issue, increase the stack size:
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On the standard UNIX platforms, edit the ulimit setting from the CLI to increase the stack size. |
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On HP-UX Itanium platforms, use the bash command kmtune or kctune (depending on the operating system) to access to the kernel stack size information. The stack variables are maxssiz for 32-bit applications and maxssiz_64bit for 64-bit applications. |
The following error conditions can force NetVault Backup to run in Safe Mode:
In safe mode, you can access the following pages:
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Problem Summary: This page lists the issues that caused NetVault Backup to enter safe mode. Depending on the error type, the Fix option is provided to assist you in resolving the error. |
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View Logs: You can use this page to examine the log messages, which can contain additional information about the error condition. |
You can use the following options that are available on the Safe Mode pages:
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Use the Fix option to resolve the issue: The following table describes how you can use the Fix option to resolve the error. |
The Fix option checks the connection status, and displays the following information: The Fix option also provides a link to restart the PostgreSQL Service. | |||
The Fix option shows the disk space usage percentage, and provides the following links to free up disk space:
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Restart NetVault Backup in normal mode: Once NetVault Backup enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault Backup in normal mode. |
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Search Knowledge Base articles: You can use the Knowledge Base link to search knowledge base articles for solution. |
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Restart NetVault Backup with diagnostic tracing enabled: You can use the link on the page to restart NetVault Backup in normal mode with diagnostics tracing enabled. |
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Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue. |
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