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NetVault 11.3 - Administration Guide

Introduction Getting started Configuring clients Configuring storage devices Backing up data Managing policies Restoring data Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in table view Managing disk-based storage devices in tree view Managing tape libraries in table view Managing tape libraries in tree view Managing tape drives in table view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user accounts Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup to use a specific VSS provider Configuring default settings using NetVault Configurator Configuring default settings using Txtconfig
Diagnostic tracing Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Enabling tracing

Diagnostic tracing is disabled by default. When investigating a problem, Quest Technical Support might ask you to enable tracing on the relevant NetVault Backup machines to capture diagnostic information about the error condition. This information helps in determining the source of error condition.

On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Client Settings. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Client Trace Settings, and select the clients. You can select multiple clients from this page.
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On the Diagnostic Trace Settings page, click Enable Tracing. In the Trace Enable Options dialog box, configure the following settings.
IMPORTANT: When you select multiple clients, the Trace Enable Options dialog box does not show the list of process names. You can either use the All current and future processes option, or provide the process ID list in the associated box.

Enable Tracing

Select one of the following options:

Immediately: This option is selected by default. To start tracing immediately, use this option.
At service startup: To enable tracing at service startup, select this option.
NOTE: You can also enable tracing at service startup by clicking Trace Configuration on the Diagnostic Trace Settings page, and selecting the Enable trace on service startup check box in the Trace Configuration Options dialog box.
At a certain time: To automatically start and stop tracing at specified times, select this option, and specify the time window:
- Starting at: Select this check box, and type or select the date and time when tracing should be started on the machine.
- Stopping at: Select this check box, and type or select the date and time when tracing should be stopped on the machine.

Create Trace for

Specify the processes for which trace files are required:

All current and future processes: This option is selected by default. To generate trace files for all current and new processes, use this option.
Specific processes: To generate trace files for specific processes, select this option.
IMPORTANT: Trace settings do not persist across restarts of NetVault Backup Service unless you have selected the At service startup or Enable trace on service startup options. In such cases, tracing is enabled on all processes.
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Click Apply to apply the settings and close the dialog box.

Downloading trace files

Trace files are generated on the machines where the selected processes are running. You can use the WebUI to download trace files from various machines to the local machine where the WebUI is running.

On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Client Settings. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Client Trace Settings. Select the client, and click Browse Available Traces.
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Click Download, and in the confirmation dialog box, click OK.

Changing the trace directory location

By default, the trace container directory is created under the NetVault Backup installation directory. You can modify the default settings to specify a new location for the container directory. When tracing is enabled, a session directory is created under the container directory; all trace files generated during the session reside in this directory.

On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Client Settings. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Client Trace Settings, and select the client.
4
On the Diagnostic Trace Settings page, click Trace Configuration. In the Trace Configuration Options dialog box, configure the following setting:
Trace Container Directory: Specify the new location for the trace container directory. You must provide the full filepath.
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Click Apply to apply the new settings and close the dialog box.

Enabling tracing using Configurator or Txtconfig

You can use the Configurator and Txtconfig utilities to enable tracing at service startup. At service startup, tracing is enabled on all processes. The Configurator and Txtconfig utilities do not provide the options to start tracing immediately, start and stop tracing at the specified time, or enable tracing for specific processes.

a
On the Start menu, click NetVault Configurator. You can access this program from Start > All Programs > Quest > NetVault Backup > NetVault Configurator.
b
In the Configurator window, click the Diagnostic Tracing tab.
c
Select the Enable trace on service startup check box.
a
In a terminal or command prompt window, type txtconfig, and press Enter or Return.
b
On the Machine page, press p to view the main menu, and then press the option number for the Diagnostic Tracing page.
c
Press the option number for the Enable trace on service startup setting to change the value to ON.
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