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NetVault 11.3 - Administration Guide

Introduction Getting started Configuring clients Configuring storage devices Backing up data Managing policies Restoring data Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in table view Managing disk-based storage devices in tree view Managing tape libraries in table view Managing tape libraries in tree view Managing tape drives in table view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user accounts Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup to use a specific VSS provider Configuring default settings using NetVault Configurator Configuring default settings using Txtconfig
Diagnostic tracing Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Configuring default settings using Txtconfig

The Txtconfig utility provides a text-based interface to customize various settings for the server and client machines. This utility is available on all supported operating systems. The Txtconfig utility resides in the bin directory under the NetVault Backup installation directory.

Before you start Txtconfig on a Windows-based machine running the French or German version of NetVault Backup, you must set the font type and code page in the command prompt window:

Set the font type to Lucida Console: Open a command prompt window. Click the Control Menu icon in upper-left corner or right-click the title bar, and select Properties. In the Properties dialog box, click the Font tab, and select Lucida Console in the Font list.
Set the code page to 1252: In the command prompt window where you want to run Txtconfig, type the following command:

These settings are necessary to display the text correctly in the command prompt window.

Press Enter or Return
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The Machine page is displayed when you start the Txtconfig utility. You can view the following details on this page: Machine name, machine ID, network names, IP addresses, NetVault Backup version, OS version, and OS platform.
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To view the main menu, press p. On the main menu page, the following menu items are available:

 

Diagnostic tracing

About diagnostic tracing

Diagnostic tracing is used to capture detailed information about error conditions. Quest Technical Support personnel use this information for debugging and troubleshooting purposes.

Tracing is disabled by default. To capture diagnostic information, you must enable tracing on the relevant NetVault Backup machines. You can configure NetVault Backup to start tracing immediately or when the service restarts. You can also specify a time window to automatically start and stop tracing at the specified time.

Diagnostic information is written to trace files. You can generate trace files for all processes or a subset of processes. These files are generated on the machine where the selected processes are running. NetVault Backup uses a Trace Container directory to store all trace files generated during various sessions. By default, the trace container directory is created under the NetVault Backup installation directory. You can modify the default settings to specify a new location for the container directory. When tracing is enabled, a session directory is created under the container directory; all trace files generated during the session reside in this directory. You can use the WebUI to download trace files from various machines to the local machine where the WebUI is running.

Managing trace filters

NetVault Backup 11.2 allows you to manage trace filters to NetVault Backup processes (core and plugin) from the NetVault Backup WebUI. You can change/ assign trace settings for these processes using the option Manage Trace Filters.

On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Client Settings. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Client Trace Settings, and select the clients. You can select multiple clients from this page.
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In the Edit Trace Filter Mapping dialog box, configure the following settings:

Selected Process

Selected NetVault Backup process (core and plugin) is displayed.

Filter

Click the down arrow and select any of the following filter options:

KillAll: When this filter is assigned to a process, the process will not generate any traces.
MessageOnly: If this filter is assigned to a process that process will only produce trace messages from MESSAGE module. All other trace messages will be filtered out.

Specify the following trace filter mapping options for the selected process:

Enable Filter: Select this option to enable the selected filter option for the selected process.
Force Disk Tracing: Select this option to allow the selected process to trace the disk (even when disk tracing is disabled).
Circular: Select this option to enable circular tracing and type or select the values in the following fields:
Lines per trace file: Number of lines per trace file when circular is enabled. When lines in a trace file exceed this threshold, traces are written to next trace file.
Number of trace files to keep: Number of trace files to keep when circular is enabled. When number of trace files exceed this threshold, oldest trace file will be overwritten.
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Click Update to apply the new settings and close the dialog box.
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