The standard method for upgrading the plug-in is to install the latest version over the previous version of the plug-in.To use the plug-in for file-level backup operations, complete the following tasks in the given order:
• From the NetVault Backup Process Viewer, check if any instance of “NetVault VM mount daemon” or “NetVault VM mount CLI” is running on the client. Alternatively, use the Windows Task Manager to see if any instance of nvvmwmount.exe is running. If yes, restart the NetVault Backup Service.
• Verify that the Working Directory configured for the plug-in does not contain any subfolders named after the display names of virtual machines. If the directory includes any mount folder, manually remove the folder. For more information, see the user’s guide. If you fail to complete the cleanup routine, a subsequent mount operation fails with the error “A stale mount was found.”
• VDDK uses a kernel-mode driver for mounting a virtual machine during file-level backup and browse operations. The Plug‑in for VMware automatically starts a service for the driver when you install the plug-in, but it does not check if the service is running when you perform an upgrade or a reinstallation. For more information about this error condition, see .To make sure that this error does not occur, and complete the following steps before upgrading from 2.x.
1 In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Plugins. In the NetVault Backup Clients list, select the clients on which you want to install the plug-in.In the Navigation pane, click Manage Clients. In the NetVault Backup Clients list, select the client on which you want to install the plug-in, and click Manage. At the lower-right corner of the Installed Software table, click the Install Plugin button ().
NOTE: You can use the configuration wizard to install the plug-in on multiple clients at the same time (if the selected clients are all of the same type). When you select multiple clients, verify that the plug-in binary file is compatible with the OS and platforms of the target clients.From the Manage Clients page, you can only select one client for installing the plug-in.
2 Click Choose Plug-in File, and in the browse window, navigate to the location of the “.npk” installation file for the plug-in (on the installation CD or the directory to which the file was downloaded from the website).
3 Select the file named vmw-w.x.y.z-<platform>.npk (where w.x represent the version number, y represents the patch level, and z represents the build number), and click Next to begin installation.
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.This release supports any single-byte or multi-byte character set. It supports simultaneous operation with multilingual data. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, and Japan.