Chat now with support
Chat with Support

Metalogix StoragePoint 5.9 - Reference Guide

Planning the Metalogix StoragePoint Implementation Backup/Restore and Disaster Recovery Synchronous versus Asynchronous Setting up Metalogix StoragePoint Default Values General Settings Managing Storage and Backup Endpoints Managing Storage Profiles
Creating a New Storage Profile Editing an Existing Storage Profile Converting a Profile to RBS Copying a Profile Delete an Existing Storage Profile Storage Profile Timer Jobs
Metalogix StoragePoint Timer Job Monitoring File Share Librarian Large File Support Dashboard User Experience Activating the Software Appendix A: Import\Export Tool

Manual Activation

Use this activation method if the web front-ends do not have access to the internet.
METALO~1_img207

NOTE: If manual activation is used, it will need to be done every 180 days to prevent an invalid license status.

To start the Manual Activation process:

1.Select the Manual (License File) option from the Select Activation Method dropdown.

2.Enter the registration key provided in the Enter Registration Key box.

NOTE: There may be more than one registration key depending on what licenses are installed. Please make sure to use the correct key. There are different keys for production and non-production licenses.

3.Enter the number of WFEs from the License Management page into the Verify Licensed Web Front End Count box. This can be less than the number requested with the license. Enter an explanation in the Reason for Override box if the Override box is checked.

4.Click Generate Activation Data to generate the data. Copy the generated data.

5.Click the link or open a browser on a computer with access to the internet and navigate to https://support.quest.com/offline-activation

6.Paste the Activation Data in the top field and click Activate.

7.There will be an error if an invalid registration key is entered. If all values entered are valid a file download dialog displays. Save the file to a location that is accessible by the server where the license activation is being performed.

8.Back on the License Management page in SharePoint Central Administration, upload the license key file by clicking Browse… and navigate to the location where the file was saved. Select the file and click Open.
METALO~1_img210

9.Provide the credentials for an account that has local administrator rights on the WFE(s). The activation and provisioning job that runs requires this access to register certain components on each WFE.

10.Click Activate to start the activation process.

11.The activation process can fail for any numbers of reasons. The following tables list the possible error messages and License Statuses that can be returned along with a description. The messages are prefixed with “An error occurred while activating the license”.

Message

Description

Must specify at least one WFE to activate

Number of WFE(s) specified during manual activation is 0 or less.

Invalid Registration Key Format

The format of the supplied registration key is incorrect. Please verify that it is a GUID

(xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)

Invalid Registration Key

Registration key cannot be validated. It has not been issued by Metalogix.

Insufficient Activations (x) Remaining on this Registration Key

Not enough authorized activations available to account for all servers in the farm.

A trial key has already been activated on this farm. Cannot activate another trial.

Only one trial license can be activated on a farm.

License Status

Description

Not Activated

License has not been activated yet.

Too Many WFE(s)

Too many WFEs for the current license. The software needs to be reactivated to account for newly added server(s).

Farm Mismatch

The license file supplied is for a different Farm.

WSS-only License

WSS-only license being used on MOSS.

License Expired

The license has expired. This is likely due to an expired trial/evaluation license.

License Corrupt

Signature didn’t match license or there is something wrong with the license format. This would occur if the license file was tampered with. Reactivate the software to resolve.

License Invalid

Miscellaneous license issues. Should check the SharePoint logs for details.

Go to the Activation Completion section below.

Activation Completion

The License Provisioning Status page is displayed.
METALO~1_img211

This page will periodically refresh to update the provisioning status for each WFE. Possible statuses are Waiting, In Progress, Complete, and Error. The Message column may also contain a value depending on the status. If an error on any server is displayed, look at the SharePoint logs on that server for more detailed information.

The provisioning process could take several minutes depending on the size of the farm.
METALO~1_img212

Upon completion, the Continue button will be enabled and MUST be clicked to complete the activation process. The License Management page is then displayed.

Back on the License Management page, notice that the Current License Information section has been updated with information about the license.

Upon successful completion the screen will contain the following information:

Field

Description

Version

The currently installed version of the component

License Status

Valid

Expiration Date

Expiration Date if a trial, otherwise No Expiration

# of WFEs

The current number of WFE(s) in the farm

Data(Used)

The amount of externalized data (GB) and how much has been used.

Days Left to Reactivation

The number of days remaining before the license must be reactivated. If the farm has internet access, the StoragePoint License Verification timer job will take care of this, otherwise it needs to be reactivated manually every 180 days.

StoragePoint License Verification

The StoragePoint License Verification timer job can be found under Review Job Definitions. This job can be scheduled if there is an internet connection on the farm, to keep license information up-to-date.
METALO~1_img213

Troubleshooting

Problem:  License Provisioning process is failing on one or more WFE servers.

1.Ensure the account specified on the License Management page is in the local Administrators group on each server.

2.Ensure the Windows SharePoint Services Timer service is running on each WFE server.

3.Ensure that the Metalogix StoragePoint solution properly deployed to each WFE.

a.Open SharePoint Central Administration and navigate to Operations > Solution Management. (For SharePoint 2010, go to Central Administration>System Settings. Under Farm Management, click Manage Farm Solutions>Solution Management.)

b.Click bluethread.storagepoint.feature.wsp.
METALO~1_img214

4.Try restarting the Windows SharePoint Services Timer service on the WFEs that are having problems with the provisioning process and try again.

Problem:  Metalogix StoragePoint stops working

Problem:  Metalogix StoragePoint works intermittently

Problem:  I’m receiving invalid license errors in Central Admin

1.Make sure it is not an expired trial or evaluation license. Check this by going to Metalogix StoragePoint’s License Management page in Central Administration.

2.If servers have been added to the farm, reactivate all installed Metalogix StoragePoint components so a new license can be provisioned on the farm.

3.If a server has been re-provisioned or replaced, all installed Metalogix StoragePoint components need to be reactived so the license can be provisioned/activated on the new server.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating