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Metalogix StoragePoint 5.8 - Reference Guide

Planning the Metalogix StoragePoint Implementation Backup/Restore and Disaster Recovery Synchronous versus Asynchronous Setting up Metalogix StoragePoint Default Values General Settings Managing Storage and Backup Endpoints Managing Storage Profiles
Creating a New Storage Profile Editing an Existing Storage Profile Converting a Profile to RBS Copying a Profile Delete an Existing Storage Profile Storage Profile Timer Jobs
Metalogix StoragePoint Timer Job Monitoring File Share Librarian Large File Support Dashboard User Experience Activating the Software Appendix A: Import\Export Tool Appendix B: Feature Matrix

Deleting a Scheduled Storage Profile Timer Job

1.Click Clear to clear the date and time settings. (For Unused BLOB Cleanup, select “Never”.)

2.Clicking Save with no date specified will delete an existing job schedule, if one exists.

Troubleshooting

Problem:  SharePoint Site is unresponsive during Externalize or Recall

1.Ensure SQL Server instance hosting the Content Database has a valid Max Memory setting that is less than the available physical memory. Often this issue comes up in test environments where the SQL instance is set up quickly and left with an inappropriately high default value.

2.Check the resources of the WFE and SQL Server. If either is suffering from high CPU, Memory or Disk Queue. Consider adding hardware resources.

3.Consider changing (lowering) the thread count of the running job. This can be done by clicking the “setthreadcount” link next to the running job on the Storage Job Status screen.

4.Consider using the “Suspend” and “Resume” links for the running job in order to limit the times at which the Job is allowed to run. In this way a job can be suspended each morning and resumed each evening. In this case the job would only process in the “overnight” hours where the resource impact is minimized. In this way the job can work around heavy Farm usage times.

5.Remember – these are potentially long-running “one-time” migration\setup operations that are not necessary during normal use of Metalogix StoragePoint.

Problem:  I run a Recall job and there are files left behind on my endpoint

Problem:  I run an Externalization job after a recalling content and a few files failed to externalize

If there are read only files in the end point and a recall job is run, it will make a copy for the read only files and put it in the content DB. If externalize is run again, externalization for the read only files will fail since the endpoint still has the original files sitting in there.

Problem:  Bulk Migration isn’t moving the blobs.

Problem: Profile Timer Jobs won’t run and the error says assemblies are missing

Profiles may be, or may have been, externalizing to more than one endpoint. ‘All’ may not have been an option in the Source endpoint dropdown for Bulk Migration. If that is the case, make sure that all endpoints that were ever used by that profile are selected as the Source. Multiple Bulk Migration jobs will need to be performed to move all of the blobs, if this is the case. If All is available, it is recommended that it be used, as only BLOBs associated with that profile will be migrated from any endpoint, to the destination endpoint.

If the web application associated with the current profile isn't running on a particular farm machine then the timer job can't be run on the machine either. This applies to jobs configured\launched on the Profile Jobs page. The general settings jobs (Capacity\Breadcrumbs\Content Queue Migrator etc) generally don't have this constraint. Solution: Change the default server selection when configuring the job

Problem:  Content is not being externalized

1.Ensure the storage profile in question has its Externalize Content BLOBs property set to Yes.

2.Ensure a properly formatted connection string has been entered. Go back to the Storage and Backup Endpoints page in Central Admin, click the storage endpoint in question, and click Test Storage Settings to verify that there is a valid connection. There will be an error message in red if there are issues with the connection string supplied.

3.Check BLOB store security as prescribed in the Preparing the External BLOB Store(s) of this document.

4.Review the SharePoint end Windows Event logs on each WFE to see if errors/information logged by the Metalogix StoragePoint EBS Provider can help diagnose the problem. Refer to the Configure StoragePoint Logging section of the document to configure Metalogix StoragePoint to use SharePoint’s ULS.

Problem:  Seeing errors if using RBS and migrating or externalizing blobs.

The error will show as some variant of "The specified cast is invalid."

If a client installs 2010 SP1, they *must* install StoragePoint 3.1 SP1 or newer.

Profile Fixup

If there is an error in the Storage Profile, there will be a message when the Storage Profile page is opened.
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Click OK to view and resolve the issue, and the Storage Profile Fixup page will display. Click Fix Automatically. The storage profile can also be opened to fix it manually, but use caution as content may become irretrievable if it is not corrected properly.
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If no action is taken, there will be a new link, Ignored Profiles, on the Storage Profiles page. Use this link to view the storage profiles that have been ignored.
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Metalogix StoragePoint Timer Job Monitoring

Metalogix StoragePoint Timer Jobs can be monitored like any timer job shipped with SharePoint, along with some additional Metalogix StoragePoint-specific capabilities that will be outlined in this section.

For a list of running and scheduled timer jobs, see Timer Jobs Report.

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