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Metalogix Sensitive Content Manager 2.1 - Administration Guide

Metalogix Sensitive Content Manager

Metalogix Sensitive Content Manager (SCM) provides a reliable, accurate and flexible solution for detecting sensitive information such as Personally Identifiable Information (PII), Protected Health Information (PHI) and Payment Card Industry (PCI) within enterprise content management systems.

This guide contains instructions for the administration of Sensitive Content Manager.

Integration with Metalogix ControlPoint and Microsoft SharePoint

SCM can leverage the existing security, compliance and administration capabilities of Metalogix ControlPoint to enforce policies using the full range of Microsoft SharePoint's permissions management, auditing and user activity reporting. With on-demand scanning, administrators can flag specific libraries, sites, or site collections for content discovery, or use real-time content shield by analyzing files as they are created, modified, moved, or destroyed. The combination of SCM and Metalogix ControlPoint offers a powerful Data Loss Prevention (DLP) solution that uses customizable and intelligent scanning subsystems to identify, track, and secure documents. This ensures a more robust level of information governance inside increasingly complex enterprise environments.

SCM Architecture

Metalogix SCM uses a microservices architecture that is comprised of several services that can be deployed on a single server or distributed across several servers. These services work together to analyze documents using regular expressions and machine learning. The SCM components are described below:

SCM Databases

Each service has its own database which together form the SCM Databases and represent the central repository for the configuration, analysis results and operational metrics of the Metalogix SCM.

Service Bus

Metalogix SCM uses RabbitMQ® as the service bus. It provides the intelligent message routing, event queuing and sequencing needed by SCM to analyze the files.

SCM Services (IIS)

·SCM Administration Center Service - The SCMAdminPortal service manages the Metalogix SCM website (SCM Administration Center).

·Admin Service - The SCMAdminService is the back-end service for the SCM Administration Center. It is used for license management, monitoring the system health and other administrative operations of Metalogix SCM.

·File Upload Service - The SCMFileUploadService receives the requests to analyze one or more files. It stores these files and submits a request to the queue to analyze these files.

·Profile Service - A profile is a named collection of content search and analysis guidelines. Each profile is made up of sub-questions, weights and file thresholds. The SCMProfileService serves the profiles that are needed for content analysis.

·Results Service - A REST API call requests the SCMResultsService to return the metrics and results of the files that were analyzed by the Analysis Service. Results are kept for a limited period.

·SubQuestions Service - A sub-question is a rule used to identify a specific kind of sensitive content.  The SCMSubquestionService serves the entire collection of sub-questions available for use within profiles.

·Scan Service - The process of analyzing files in a file-share and the generated report is called a scan.  The SCMScanService allows you to submit, cancel or delete scans, and serves metadata about running scans and scan reports.

SCM Services (Windows)

·Document Routing Service - When files are uploaded for analysis, they are stored in a specific temporary folder on the SCM Server. The Metalogix SCM Document Routing Service inspects each file from the folder to check whether these files are single files or complex files like compressed files or emails with attachments. Since only single files can be analyzed, this service submits complex files to the Archive Extraction Service to extract individual files for analysis. You can analyze the following file types: Compressed files (ZIP, 7z, TAR etc.), Log Files, CSV, Microsoft Excel, Microsoft Excel 2007, Microsoft Outlook Express Mail Message, Microsoft Outlook Message, Microsoft PowerPoint Presentation, Microsoft PowerPoint Presentation 2007, Microsoft PowerPoint Show, Microsoft PowerPoint Show 2007, Microsoft Word Document, Microsoft Word Document 2007, Open Document Text, Portable Document Format, Rich Text Format, and Text Document.

·Archive Extraction Service - When complex files are submitted for analysis, the Metalogix SCM Extraction Service extracts individual files from the file set.

·Document Processing Service - When single files are ready for analysis the Metalogix SCM Document Processing Service extracts the content from the files.

·Analysis Service - The Metalogix SCM Analysis Service analyzes the content in each file using regular expressions and machine learning technology. Sensitive files are permanently deleted from the temporary folder when the analysis is completed.

·Crawler Service - The Metalogix SCM Crawler Service inspects the contents of a file-share and the sub-folder hierarchy for supported files that are submitted for analysis.

SCM Administration Center

The SCM Administration Center allows administrators to manage licenses, monitor the system health, and work with system logs to analyze the health of services with greater granularity.


NOTE: The installed version is indicated at the bottom of the navigation panel.


Steps to view the SCM Administration Center

1.Log in to the SCM Server.

2.Double-click the desktop shortcut to open the SCM Administration Center. You can also enter the URL directly in a browser. To get the URL for your own installation see Steps to get the URL for the SCM Administration Center.

3.In the Sign in dialog that opens, enter the credentials of the SCM Administrator.

4.Click Sign In. The License Information page opens by default.

5.You can navigate to any administration feature accessible with your license.



License Management

The License Information page of the SCM Administration Center lets you to register your product and view your license details. When you download and install a trial version of Metalogix SCM you get a free 30-day trial license. If you would like to purchase a license, contact Quest to get your license key and follow the instructions presented here.


NOTE: You must reactivate your license after an upgrade to ensure new license-linked features are synchronized with your license.

In this topic

·Steps to view the license information

·About the trial License

·Steps to activate your license online

·Steps to activate your license offline

Steps to view the license information

1.From the navigation panel click LICENSE. The License Information page opens.


The information about the license that is displayed on this page is described below:

Status - the current state of your license. Valid values are Licensed and Unlicensed.

Key - The encrypted license key that controls the features activated in SCM.

License Expiration - Date when the license will expire.

Type - Nature of the license. A Term license indicates that a specific end date is present.

Managed Persons - number of licensed users.

Enabled Features - Indicates that the File Share Scan feature has been activated through the license. When this feature is activated, the Reports section in the navigation panel will be displayed. For more information see Reports.


NOTE: When you upgrade your version, you must reactivate your license key to activate the new features. For example, when the File Share Scan feature is activated, the License Information panel displays additional information like Managed Persons and Enabled Features. In addition to these, the Reports section in the navigation panel will be displayed. For more information see Reports.

2.If the license has expired, the License Information page will indicate the details of the expired license.


3.Contact your Quest sales representative to renew your license.

About the trial License

·When you register and download a trial version of the Metalogix SCM, the trial license key is specified in the email that is sent to you.

·When you activate the trial license, the License Information page opens.

·The Type field indicates Trial.

·It is valid for 30 days (date of license issue + 29 days) and you can try all the features that are available.

·The Analysis service and the File Upload service will stop functioning after 30 days.

Steps to activate your license

1.Log in to the SCM Administration Center and click License from the navigation panel. The License Information page opens.

2.Enter you license key in the License Key field.

3.Click Next. The Activate using provided license key step is activated.

4.Click Activate Online. If the License Key is valid, The Activation Complete step is activated.


5.Click Finish. Refresh the page to update the license status and access the licensed features.

Steps to activate your license offline

This option lets you access the Quest offline activation web site when you have a working internet connection.

1.Log in to the SCM Administration Center and click License from the navigation panel. The License Information page opens.

2.Expand the Offline Activation section.

3.Step 1: Enter your license key

a.In the License Key field, enter your license key and click Next.

4.Step 2: Get Activation Data

a.Click Get Activation Data.

b.When the data is available, the next step is activated

5.Step 3: Copy/Save activation data

a.Select from the two options described below:

Option 1: Click Save Activation Data to Clipboard. The activation data is saved to memory. Use this option if you plan to follow through with the subsequent steps immediately.

Option 2: Click Save Activation Data to File. The Windows File dialog opens. Use this option if you plan to activate the license later. Specify a file name for the activation data file and click Save to save the file to a location of your choice.

6.Step 4: Submit Activation Data

a.Using your alternate internet connection navigate to

b.In the previous step, if you opted to click Save Activation Data to Clipboard, place your cursor in the Activation text field and click Ctrl-V to paste the activation data.

c.In the previous step, if you opted to click Save Activation Data to File, click Choose File and locate the saved activation data file.


d.Click Activate. The License Activation Key dialog opens.

e.Copy the encrypted activation key to memory by selecting the activation key and using Ctrl-C


Click Download File which will download the LicenseActivationResponse.dat file to your computer. If you downloaded the file to a location that is on another computer, make sure you copy the file to the computer where you are installing the Metalogix SCM software.


f.Return to the License Information page in the SCM Administration Center.

7.Step 5: Apply Activation Response

a.Click Ctrl + V to paste the activation response if you copied the activation response to clipboard.


b.Click Choose File. The Windows file dialog opens.

c.Locate the activation key file that you saved if you followed step 6b and click Open. The file name opens next to the Choose File button.

d.Click Complete Activation to complete the activation process.

8.Step 6: Activation Complete

a.Click Finished to acknowledge the license activation.

b.Log out and log in again to access all the licensed features.


This section describes the information that is collected about the system. The following topics are described in this chapter:



·Export Logs


The Health page presents information about the servers, services, queues and service status that comprise a standalone or distributed SCM deployment in your organization.

In this topic

Steps to view the Health page

About the Health page

Steps to view the Health page

1.From the navigation panel, expand ACTIVITY and then click HEALTH. The Health page opens.


About the Health page

The Health page offers a snapshot of the overall health of the system. Click Refresh to retrieve and display the latest health status from the SCM repository. This page has two sections as described below:


This section displays the following information about the SCM services.

Status - indicates the health of the service. The two possible values are: Up and Down. Click the status link to view details about the service.

Service Name - name of the service.

Server - name of the server where the service is installed.

Last Contacted - most recent date and time when the service published health information.

Version - the version of the service that is installed on the server.

In a distributed environment, additional servers that are deployed to host one or more services will also be displayed along with the service and other health information.


Click Refresh to update the information on this page.

Work In Progress (Queues)

When you scroll down to this section, it displays the following information about the scans that are being processed by the SCM services in various messages queues.

Queue - name of the message queue. The format of the name is state-of-the-scan_service-name.

Messages in Queue - number of scans in the queue. Click Refresh to update the information on this page.


Click Refresh to update the information on this page.


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