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Metalogix Essentials for Office 365 2.4 - Advanced Installation Guide

Creating a Support Ticket

Occasionally a situation occurs where the product is functioning improperly or you have a recommendation for a new feature or optimization. User environments come in all shapes and sizes, and it is nearly impossible for us to test every possible scenario. Thus we rely on our customers to submit this type of feedback to us. In some cases we can quickly provide instructions or workarounds. For others we follow an agile development model where product updates are released on a weekly basis with fixes and enhancements.

To submit a support case:

1.Inside the application navigate to the Help Ribbon and select the Contact Support button.
Contact Support(1)

2.You will be redirected to our online support form, which will be partially filled out.
Submitticket

3.Please fill out the rest of the form and attach any collateral that you may have.

4.Press Send to submit your case.  You should receive a confirmation email from the support system, followed by an actual response from one of our support engineers.

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