There may be some occasions when the software itself or a Support Engineer will request you install an alternate framework. This request may be related to a certain authentication provider you are utilizing, Box connectivity or possibly even for the encryption of your data.
If requested to do so, please follow the steps below:
1.Exit and stop all running instances of the application on your host computer.
2.Download the alternate framework. Please be sure to choose the appropriate version specific to your installation. If you are unsure, go to Help > About and after the version number it will display either 32-bit or 64-bit.
3.Once downloaded, extract the zip to a location of your choice on the host computer. Please do not simply "open" the zip file, be sure to Extract all of the contents to this location.
4.Navigate to the location where the application was installed on your host computer, locate and then delete the folder named "jre". If you do not see this folder, please enable Hidden Files and Folders in Windows.
5.Copy the new "jre" folder that was extracted in Step 3 to the same location where the "jre" folder was deleted in Step 4.
·You do not want to "overwrite" the original folder with the new one, you need to delete the original first.
6.You may now start the application again.
If you experience any issues during the replacement process or after the application is restarted, please contact Support for assistance.