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Metalogix Email Migrator 4.7.1 - Help

Introduction Getting started Migration User Interface Configuration Troubleshooting & Tips

Entering License Key

When launching the Email Migrator for the first time (or launching it after your license has expired), you will be prompted to input an Activation License Key. If you are trying to install a new license key over an existing key you can do so by going to the ribbon and selecting Help > Update License.





When a new license key is purchased for any new connector, the Email Migrator must be restarted after adding and activating the license key. Only then the changes take place and the new connector is available.



1. In the license activation dialog, select I have a license key, and enter the license key, provided with your evaluation or commercial license activation email (the key can be copy and pasted into the provided space).




2. Next select the activation method. Most systems can use the Online activation method, as long as the system has internet access. In some cases users are unable to use the online activation due to security setting or no internet access. In these particular cases the Offline activation option can be selected.


Online Activation

1. After the license key is entered, select the Online activation option. In some cases users may be trying to authenticate the key through a proxy (this option is not required in most standard cases). To do this click the Set proxy option. For more information see the section Configuring Proxy Settings.

2. Click Next.

3. The Email Migrator contacts the licensing server and attempt to authenticate the license key. Once it is successful a Congratulations! message will be returned, and the license key will be active and in use.

4. Click Finish to complete the process.


Offline Activation

This option is generally used in cases where users are unable to use the online activation, due to security setting or no internet access. This option will still require some internet access, but allows the authentication to be done from another machine, i.e. a machine that has internet access.

1. Select the Offline activation option.

2. Click Next.

3. A Generate Activation Request dialog is displayed. In the Activation Request window of this dialog will be a different key. The key in this window cannot be edited. This key is used to help activate the license from another location. This key can either be copied from the window, or the Save to file option can be used to save the key into a text file (in case it needs to be copied to another machine).

There is also an Activation URL listed under the Activation Request. Copy this URL to a web browser that has internet access. Alternately if the system the Email Migrator is on does have internet access through a web browser, click Go to automatically open a web browser to this URL.

Navigate to the Activation URL on a machine that has internet access.

4. On the Offline Activation page, in the web browser, enter the activation text into the Activation data text box. Or if the key was saved to a file, select Browse and navigate to the file with the activation text.

5. Once the text is entered, click Activate.

6. The screen refreshes, and an Activation Successful message should be listed next to the text box. The text box itself will have a new key entered in it. You can copy this text by either:

o Clicking the Download file button. This will save the new authenticated license as a DAT file called "LicenseActivationResponse" to a location on that local system.

o Clicking the Copy text button. This will attempt to copy the text onto the local systems clipboard, so it can be later pasted into the Email Migrator, or pasted into another file. If the copy to the clipboard is successful, a message will be displayed stating "Activation Text successfully copied to the clipboard". Click OK to continue.

o Manually copy the text, by right-clicking in the text box and using the Select all option, then right-click again and choose Copy.

Once the authenticated license has been copied, return to Email Migrator.

7. If still on the Generate Activation Request window, click Next. This should move to the Enter your Activation Response window.

8. Paste the new license key into this window (right-click inside the text box, and choose Paste). Alternately if the license was saved to a file from the web page, the Load from file option can be used to navigate to, and select, the DAT file. This would then load the license. Once the license has been entered, click Next.

9. The authenticated license has now been entered into the Email Migrator. A Congratulations! message will be returned, and the license key will be active and in use.

10. Click Finish to complete the process.


Checking Current License


In the event that a licensing change was made after the license key for Email Migrator has been installed, or if users just want to check the current status of the license key, they can go to the About dialog. This dialog gives details about the current license key, such as the type of license, expiry date (if any), the number of servers used, the number of seats, any size limitations for the migration, and how many mailboxes has already been migrated.

If any changes are made to the license key, this dialog can be updated. The steps to do this are below.

1. In the Email Migrator ribbon menu, go to Help and click the About button.




2. In the dialog that opens, click the Refresh button. This will force a refresh of this data from the licensing servers, and update the information.




If an Offline license is used, the offline key process will need to be used to do this update instead, unless the system the Email Migrator is installed on has internet access.


Email Migrator Checklist

Email Migrator


Server Name



Operating System (on machine where Email Migrator will be installed): O 32bit                    O 64bit

O Windows 7   O Windows 8  O  Windows 10   O Windows Server 2008 R2     O Windows Server 2012 

O Windows Server 2012 R2        O Windows  Server 2016


MS Outlook version (on machine where Email Migrator will be installed):  O 32bit          O 64bit

O Outlook 2003         O Outlook 2007          O Outlook 2010         O Outlook 2013         O Outlook 2016




Outlook bitness should be the same as Operating System bitness, both should be either 32 bit or 64 bit.



Archive Environment

If you are planning a migration from an archiving system, please complete the Source archiving system information. If an archiving system is the desired target of the migration, please provide the information about the target system.



Source system

Target System


Web Server (name, IP address)



Connection type

O http

O https

O http

O https


SQL Connection

If you are planning migration from and/or to an archiving system, please fill in the SQL connection details for archive system database.

Fill in where applicable

Source system

Target system

MS SQL Server (name, IP address)

MS SQL Server version


Database Schema

MS SQL Server Authentication

O Windows


O Windows





Exchange Environment

Fill in where applicable

Source System

MS Exchange Server (name, IP address)

MS Exchange Version


Domain Controller


Domain Administrator

Connection Type

O Exchange Web Services1


EWS Connection Type

O http

O https

1 Exchange 2007 and above

2 Outlook is required on a machine where migration runs – Email Migrator server (Outlook bitness should be the same as Operating System bitness, both should be either 32 bit or 64 bit)


Public folders archived in source system: ☐ Yes                   ☐ No

Testing mailbox for first migration: _______________________________


Archived Mailboxes


Number of mailboxes:


Total size in the source system:




It is recommended that uninstalling Email Migrator should be initiated from the Metalogix Email Migrator Installer_X.X.X.exe file. Using this method will automatically uninstall all components of the application.


1. Navigate to the location that contains the Metalogix Email Migrator Installer_X.X.X.exe file. Run the EXE file.

2. The Metalogix Email Migrator InstallShield Wizard opens.

3. Select the Remove radio button and click Next to continue the uninstallation.




4. Click Yes to confirm uninstallation. The Email Migrator will be uninstalled.

5. After Finish is clicked the Metalogix Email Migrator InstallShield Wizard will close.

When the uninstallation of Email Migrator is complete, no additional components need to be uninstalled.

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