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Metalogix Diagnostic Manager 4.15 - User Guide

Copyright Welcome to Metalogix Diagnostic Manager Getting Started The Diagnostic Manager Home Page Configuring your Deployment Using Alerts Viewing and Reporting on the Performance of SharePoint Farms, Server Group, and Office 365 Tenants Monitoring SharePoint and Web Pages Viewing the Health of a Farm Monitoring StoragePoint Timer Job Performance Viewing ULS Log Entries for a Farm Viewing the Status of Data Collection Jobs Viewing a Content Summary Using the Web Dashboard to View Performance Data from Within a SharePoint Site Reporting Managing Metalogix Diagnostic Manager Setting the Collection Service Options About Us

Cloning an Alert Response

You can create a new alert response based on existing one using the Clone Alert Response option.

To clone an alert response:

1In the Alert Responses dialog, click the alert response on which you want to base the new one.

2In the ribbon, click the Clone Alert Response icon.

Clone Alert Response

3Enter a new Name for the alert response.  (By default, the name of a cloned alert response is the same as that of the existing one with "- Copy" appended to the end of the name.)

4Edit the remaining fields in the dialog as needed.

5Click [OK] to save the new alert response and close the dialog.

 

Customizing the Knowledge Base

Metalogix Diagnostic Manager includes a Knowledge Base with information about each of the individual metrics that it can track for the servers and pages in your SharePoint farm. When  Metalogix Diagnostic Manager generates an alert, it includes the text of the Knowledge Base article.

The Knowledge Base article includes information about each metric. You can also add a custom article to the Knowledge Base for each metric. As with the built-in Knowledge Base, this custom article is included in each Alert generated for the metric. The custom article is included when an Alert is sent via email or as a Simple Network Management Protocol (SNMP) trap.

You can use the custom Knowledge Base article to specify information about your particular SharePoint environment and how alerts should be handled.

To access a Metric Knowledge Base article

1Use one of the following options:

§In the Management Console ribbon, choose Alerting > Knowledge Base.

§In the Alert Details dialog box for a specific alert (see "Viewing Alerts"), click the Edit Knowledge Base Article hyperlink.

2In the Metric Knowledge Base dialog, select the metric whose Knowledge Base article you want to customize. You can click the plus (+) symbol beside a metric group to expand it.

Metric Knowlege Base

To customize the Knowledge Base:

1In the Custom Knowledge field, type or paste the information that you want to include in the custom Knowledge Base article.

2Click [OK] to close the dialog box and save the changes.

To copy a Metric Knowledge Base article to the clipboard:

1Select the metric whose Knowledge Base article you want to copy.

2Click [Copy].

 

Stopping Alerts During Maintenance Mode

To stop alerts during maintenance mode, you must disable monitoring of the respective server and the alerts for that server are automatically stopped.

To disable monitoring of a server:

1In the multiple servers view, select the server(s) for which you want to disable monitoring.

2Either:

§In the Servers section of the ribbon, choose Disable Server.

OR

§Right-click then choose Disable Server.

When a server is disabled, all alerts related to this server are automatically stopped.

To enable monitoring of a disabled server:

1In the multiple servers view, select the server(s) for which you want to enable monitoring.

2Either:

§In the Servers section of the ribbon, choose Enable Server.

OR

§Right-click then choose Enable Server.

The Management Console enables data collection for the server. When the disabled server is enabled, the respective alerts are reinstated.

Viewing and Reporting on the Performance of SharePoint Farms, Server Group, and Office 365 Tenants

Metalogix Diagnostic Manager lets you view and report on the availability of your SharePoint farms, the servers in SharePoint farms and Server Groups, and the web pages in the SharePoint sites, as well as public and  Cloud Services web pages. You can view the status of individual farms, servers, or pages,  locate performance issues, and correct them.

For Office 365 tenants, you can view the latest status of Office 365 services and their features.

 

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